Customer Success Manager
vor 3 Wochen
As our experienced Customer Success Manager, you will play a crucial role in ensuring the long-term success of our customers by driving revenue growth through expansion and retention. Your priorities will be to build strong, trust-based relationships, guide customers to fully realise the value of our solutions, and proactively identify new opportunities that grow our business together. The Role: Manage a diverse portfolio of Italian, English and German-speaking customers, from low-touch to high-touch accounts. Build and nurture strong relationships, acting as the primary point of contact and trusted partner throughout the customer life cycle at Shiftmove. Leverage data to monitor customer health and drive successful adoption, retention, and expansion opportunities. Create revenue pipeline by identifying upsell and cross-sell opportunities, collaborating closely with Account Managers. Apply value-based selling techniques to connect business needs with customer goals. Act as the voice of the customer to influence product requirements and roadmap decisions. Support onboarding, training sessions, and webinars for Italian customers while ensuring commercial outcomes. Your Profile: Proven track record in B2B SaaS customer success, account management, or sales (automotive experience is a plus). Fluent in German and English (min. C1) as well as Italian (min. B2) Demonstrated success in achieving revenue-based targets through the creation of expansion pipeline. Strong communication and consultative selling skills: able to ask the right questions to understand and unearth customer pains - and ultimately use these findings to drive business growth, while keeping customer goals front and centre. Experience with SPICED selling approach a plus. Analytical mindset with a strong sense of accountability, ownership, and commercial acumen. Excellent time-management skills for handling multiple customers and calls with precision. Fast learner who adapts quickly to new software tools and sales processes. Our Offer: Impact: You and your team play a crucial role in the success of our business by keeping our customers engaged and satisfied, ensuring they continue to see value in our solutions. Culture: You will join a highly collaborative and supportive team with a positive and driven culture Sustainable growth: We are almost a €50m+ ARR company and growing We do this in a very sustainable way and with a lot of substance backed by one of the leading technology and software-focused private equity firms. Health & Wellbeing: A strong sense of healthy work-life balance. 1 mental health day and access to Nilo.health platform if you could use a session with a psychologist or coach Learning & Development: An annual professional development budget of 2k EUR Remote setup: You can work from all over Germany, we have our HQ in Berlin and meet once per quarter for team onsites. Workation: up to 12 weeks of remote work from any country or continent you want
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Customer Success Manager
vor 3 Wochen
Berlin, Deutschland PFM Intelligence Group Vollzeit 40.000 € - 50.000 €Customer Success Manager (Deutschland) Standort: Remote (Deutschland) mit wöchentlicher Reise nach Berlin Gehalt: €40.000–€50.000 + Provision Die PFM Intelligence Group wächst in Deutschland und stärkt ihr europäisches Netzwerk mit innovativen Daten- und Bewegungsanalysen. Wir helfen unseren Kunden, bessere Entscheidungen zu treffen – durch...
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Customer Success Manager
vor 3 Wochen
Berlin, Deutschland PFM Intelligence Group VollzeitCustomer Success Manager (Deutschland) Standort: Remote (Deutschland) mit wöchentlicher Reise nach Berlin Gehalt: €40.000–€50.000 + ProvisionDie PFM Intelligence Group wächst in Deutschland und stärkt ihr europäisches Netzwerk mit innovativen Daten- und Bewegungsanalysen. Wir helfen unseren Kunden, bessere Entscheidungen zu treffen – durch...
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Customer Success Manager
vor 3 Wochen
Berlin, Deutschland PFM Intelligence Group VollzeitCustomer Success Manager (Deutschland) Standort: Remote (Deutschland) mit wöchentlicher Reise nach Berlin Gehalt: €40.000–€50.000 + ProvisionDie PFM Intelligence Group wächst in Deutschland und stärkt ihr europäisches Netzwerk mit innovativen Daten- und Bewegungsanalysen. Wir helfen unseren Kunden, bessere Entscheidungen zu treffen – durch...
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Customer Success Manager
vor 5 Stunden
Berlin, Deutschland Harmonic Inc VollzeitCustomer Success ManagerHarmonic is the worldwide leader in software-based cable access solutions. We revolutionized cable access networking with the industry's first virtualized cable access solution, enabling cable operators to deploy gigabit internet services more flexibly and efficiently to consumers' homes and mobile devices. More information is...
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Customer Success Manager
Vor 2 Tagen
Berlin, Deutschland Recare Gmbh Vollzeit 35.000 € - 50.000 € pro JahrÜber RecareAls eines der führenden deutschen HealthTech-Unternehmen gestalten wir das Entlassmanagement neu – technologiegetrieben, patientenzentriert und frei von Bürokratie. Neben unserer marktführenden SaaS-Plattform entwickeln wir KI-Lösungen, die Prozesse in Kliniken und bei Nachversorgern radikal vereinfachen, Fachkräfte entlasten und den Fokus...
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Customer Success Manager
Vor 6 Tagen
Berlin, Berlin, Deutschland Displayce Vollzeit 40.000 € - 60.000 € pro JahrWe are seeking a Customer Success Manager to guide clients through the onboarding process, foster strong relationships, and ensure their success with our platform. Reporting to the Head of Customer Success, you will play a crucial role in optimizing client satisfaction, retention, and campaign performance. Your expertise will help drive Displayce's mission...
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Customer Success Manager
Vor 6 Tagen
Berlin, Berlin, Deutschland Infiterra Vollzeit 60.000 € - 120.000 € pro JahrJoin our mission to grow and transform the subscription economy by simplifying subscription service delivery.Infiterra's B2B SaaS platform helps IT Distributors and Managed Service Providers (MSPs) automate and grow their subscription business. With 100+ customers in 75 countries, we're recognized for innovation and global impact—and we're just getting...
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Customer Success Manager
vor 11 Stunden
Remote, Berlin / Germany ContractHero Vollzeit 40.000 € - 60.000 € pro JahrIntro Als Customer Success Manager bist du die zentrale Ansprechperson für unsere Kunden nach Vertragsabschluss. Du verantwortest das Onboarding, den Support sowie die kontinuierliche Weiterentwicklung der Kundenbeziehungen. Dein Ziel ist es, nachhaltigen Kundenerfolg sicherzustellen und die Expansion bestehender Accounts aktiv voranzutreiben –...
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Senior Customer Success Manager
vor 7 Stunden
Berlin, Deutschland Recare Gmbh Vollzeit 80.000 € - 120.000 € pro JahrÜber uns:Als eines der führenden deutschen HealthTech-Unternehmen gestalten wir das Entlassmanagement neu – technologiegetrieben, patientenzentriert und frei von Bürokratie. Neben unserer marktführenden SaaS-Plattform entwickeln wir KI-Lösungen, die Prozesse in Kliniken und bei Nachversorgern radikal vereinfachen, Fachkräfte entlasten und den Fokus...
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Customer Success Manager
vor 13 Minuten
Berlin, Berlin, Deutschland Management Events Vollzeit 40.000 € - 50.000 € pro JahrCustomer Success Manager (m/w/d) bei Management EventsManagement Events, ein dynamisch wachsendes B2B-Unternehmen, sucht einen engagierten Customer Success Manager, um unser Wachstum weiter voranzutreiben. Wir bringen Entscheidungsträger und Lösungsanbieter weltweit durch exklusive, hochwertige Events zusammen und unterstützen unsere Kunden dabei, mit...
