Working Student "Customer Onboarding
vor 10 Stunden
Enao Vision is an iPhone based AI solution for quality control in industrial environments. To ensure an outstanding first experience for our customers, we run structured 30-day trials that include preconfigured iPhones and hands-on onboarding. We are looking for a Working Student who enjoys operational responsibility, customer interaction, and structured processes. You will play a key role in making sure that every trial starts smoothly, feels professional, and leads to real customer conviction. Tasks Tasks Hardware & Logistics Management Manage our iPhone trial fleet Coordinate purchasing, shipping, returns, resale, and repairs of devices Ensure devices are always ready-to-use (charged, online, configured, and in good condition) Ship fully functional trial hardware to customers within 2 working days Organize returns after trials and prepare devices for the next customer Support resale of devices after warranty expiration (second-hand market) Customer Trial & Onboarding Support Coordinate hardware shipment immediately after a customer starts a 30-day trial Monitor device status (online/offline) Ensure image quality and setup are correct Support labeling and basic configuration in the background Customer Success Collaboration Work closely with the founder during the early trial phase Participate in frequent check-ins (bi-daily at the beginning) Help identify when customers reach their “moment of conviction” Gradually reduce support once customers fully own the solution Contribute ideas to improve onboarding, trial processes, and customer experience Requirements Requirements Enrolled student in Marketing, Business Administration (BWL), Business Informatics, or others Strong organizational and process-oriented mindset High sense of ownership and reliability Structured, proactive, and detail-oriented working style Very good communication skills in English (German is a plus) Interest in startups, AI, and B2B technology Ability to work independently and take responsibility Located in Berlin and intersted in working in our office (Kreuzberg) Benefits Direct collaboration with the founder and core team High-impact role with real responsibility from day one Hands-on experience in Customer Success, Operations, and Go-to-Market Deep insights into AI products, B2B sales trials, and scaling processes Flexible working hours compatible with your studies Hybrid work setup (office + remote) A fast-moving, pragmatic startup culture where your work truly matters We explicitly do not hire anyone who discriminates against people on the basis of religion, national origin, gender identity, sexual orientation, age, marital status or other aspects. We encourage people from LGBTQIA+ and other underrepresented groups to apply. Last but not least, keep in mind that we are hiring value based, not skill based. That being said, please tell us the following in your contact message: Why we would love to work with you Why you want to work with us
-
Working Student
vor 26 Minuten
Berlin, Berlin, Deutschland atmio VollzeitDescriptionAtatmio, we're on amissionto help the oil & gas industrycut methane emissions. Our gas measurement devices makeinvisible emissions visible- so operators can act fast. Our software creates reports that help clients stay compliant with thenewest EU regulations.We're a small,ambitious team, and we need someone, to help our customers get the most out...
-
Customer Onboarding Specialist
vor 2 Wochen
Berlin, Deutschland Wolt VollzeitSales & Merchant Operations Berlin, Germany Full-time As an Onboarding Specialist, you will play a pivotal role in ensuring the seamless onboarding of our key retail partners, particularly large grocery accounts. You will own the end-to-end onboarding process, focusing on initial category management and ensuring that our partners’ catalogs are...
-
Customer Support Working Student
vor 1 Woche
Berlin, Deutschland ingarden GmbH VollzeitDu bist empathisch, möchtest nah am Kunden arbeiten und eine exzellente Kundenexperience aufbauen? Dann bist du bei Ingarden genau richtig. Wir sind ein junges Berliner Unternehmen, das Inhouse-Gardening neu denkt – mit smarten Lösungen für den Anbau nährstoffreicher Microgreens direkt zuhause. Gemeinsam setzen wir ein Zeichen für Gesundheit,...
-
Customer Support Working Student
vor 10 Stunden
Berlin, Deutschland ingarden GmbH VollzeitDu bist empathisch, möchtest nah am Kunden arbeiten und eine exzellente Kundenexperience aufbauen? Dann bist du bei Ingarden genau richtig. Wir sind ein junges Berliner Unternehmen, das Inhouse-Gardening neu denkt – mit smarten Lösungen für den Anbau nährstoffreicher Microgreens direkt zuhause. Gemeinsam setzen wir ein Zeichen für Gesundheit,...
-
Customer Success
vor 10 Stunden
Berlin, Deutschland Makula Technology GmbH VollzeitThe Company Makula Technology GmbH is transforming how machine manufacturers deliver after-sales service. Our AI-powered platform enables SME machinery suppliers to digitalize their service operations, reduce unplanned downtime, and unlock new recurring revenue. We are a post-revenue, rapidly growing SaaS company based in Berlin. The Role This role is highly...
-
Customer Support Working Student
vor 12 Minuten
Berlin, Berlin, Deutschland ingarden GmbH VollzeitDu bist empathisch, möchtest nah am Kunden arbeiten und eine exzellente Kundenexperience aufbauen?Dann bist du bei Ingarden genau richtig.Wir sind ein junges Berliner Unternehmen, das Inhouse-Gardening neu denkt – mit smarten Lösungen für den Anbau nährstoffreicher Microgreens direkt zuhause. Gemeinsam setzen wir ein Zeichen für Gesundheit,...
-
Working Student Customer Success
vor 1 Woche
Berlin, Deutschland Verkstedt GmbH VollzeitHi! We are verkstedt. We are a distributed team of software developers, regularly meeting in Cologne and Berlin. We are looking for a Working student Customer Success & QA to join our team. Your role will be pivotal, supporting the Product Owner by managing support requests, enhancing documentation, and playing a key role in our quality assurance efforts....
-
Customer Care Working Student
Vor 7 Tagen
Berlin, Deutschland IVY OAK GmbH Vollzeit**Your challenge**: - Answering of all enquiries from customers (B2C) and partners (B2B) - Further development of our customer service tools and processes - Collection and analysis of data for our customer service reports as well as derivation of various optimisation measures - Research and analysis of ratings on rating platforms - Continuous revision of...
-
Working Student Customer Service
vor 2 Wochen
Berlin, Deutschland Qwist Vollzeit**THE ROLE**: **About the position**: We are looking for a Working Student to work with our experienced technical experts in Germany and Spain; to help our customers and their end users with any questions they may have about our products and provide advice and support. As a Working student in our Customer Service team, you will get the chance to learn and...
-
Working Student
vor 7 Minuten
Berlin, Deutschland finleap connect Vollzeit**Ready to Change the World of Open Banking?**: **About the position**: - Department: Product & Operations - Team: Customer Service - Locations: Berlin or Hamburg - Remote status: Hybrid Remote - Number of positions: 1 In order to increase the flexibility in our Customer Service team, we are now looking for a **Working Student **to work with our...
