Head of Customer Support
Vor 3 Tagen
Bei voize revolutionieren wir die Pflege – mit KI
Mit voize ermöglichen wir Pflegekräften, die Dokumentation frei einzusprechen, während unsere KI die Einträge automatisch erstellt. Doch unsere Mission geht weit über die App hinaus: Wir transformieren den Arbeitsalltag von Pflegekräften, damit sie neue Technologien erfolgreich in ihren Alltag integrieren können – und hier kommst du ins Spiel
Als Head of Customer Support & Success baust du unser Customer Success & Support Department komplett auf. Du entwickelst skalierbare Prozesse, führst ein starkes Team und sorgst dafür, dass unsere Kunden nachhaltig von voize profitieren.
Aufgaben- Führe ein starkes Team: Rekrutiere, manage und coache unser Customer Success & Support Team. Inspiriere dein Team, setze klare Ziele und fördere ihre persönliche und fachliche Weiterentwicklung durch eine starke Feedback- und Fehlerkultur.
- Skalierbare Prozesse entwickeln: Optimiere Onboarding-Prozesse für große Enterprise-Kunden (1.000–5.000 Nutzer) und entwickle effektive Ansätze für kleinere Kunden (
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