Customer Success Engineer

vor 1 Monat

Berlin, Deutschland Cozero Vollzeit

Join Our Mission to Fight Climate Change as our Customer Success Engineer

Want to be part of one of Europe's fastest growing climate tech startups? We are looking for a passionate Customer Success Engineer to play an elementary role in helping us transform every company into a sustainable business, with critical responsibility and influence on our product and overall venture development.

In this key role, you will be responsible for identifying and driving the resolution of product issues through close collaboration with the tech, climate and customer success teams, while ensuring continuous and up-to-date communication with customers.

If you are excited about building an economy where every company creates an impact for a sustainable world and empowering companies to decarbonize and boost their business performance, we’d love to hear from you

If you want to find out more about Cozero and our approach to hiring, check out this page.

Tasks

Who you are:

  • You like using your technical skills in a product-minded way to problem-solve and communicate complex solutions clearly
  • You're committed to using your technical expertise to provide timely, effective support, ensuring a positive customer experience.
  • Your passion for climate action drives your dedication to helping customers achieve their sustainability goals, making a real impact through technical expertise.
  • You are detail-oriented with the ability to prioritize and manage multiple tasks simultaneously
  • You enjoy working independently and collaboratively in a fast-paced environment

What you will do:

  • Resolve known issues using Knowledge Base articles and other resources like solved customer incidents, documentation, and WIKIs, including root cause analysis, offering solutions, ensuring customer satisfaction, adhering to Support contract SLAs and engaging in continuous learning and knowledge sharing.
  • Resolve support tickets, troubleshooting issues, and ensuring customers smoothly navigate their decarbonization process, regularly updating them on ticket status, product updates, enhancements & more
  • Cover real-time channels (like Intercom) for customer support, reporting development errors & contributing to Knowledge Management
  • Build scalable support processes and creating documentation, FAQs, and knowledge base articles for customer self-service in collaboration with the our sales, product, CS & teach teams to increase the Customer Support excellence,
  • Use your Project Management skills to monitor and track project timelines, milestones, and deliverables
  • Collaborate with the product development team to identify and communicate recurring issues or product enhancements based on customer feedback
  • Act as a link between customer facing roles and Product & Tech teams, communicating technical information in a clear and understandable manner to both technical and non-technical users
Requirements

What we’re looking for:

  • Experience in a B2B SaaS technical support role in a fast-paced startup environment
  • Customer-focused attitude with a commitment to delivering high-quality support
  • Strong troubleshooting and problem-solving skills
  • Proven project management skills - monitoring progress, meeting deadlines and coordinating with cross-functional teams
  • Excellent interpersonal and collaborative communication skills, adept at conveying complex topics to diverse audiences
  • You are fluent in German and English
  • Bonus if you have familiarity with carbon accounting, sustainability, or related fields

Technical Requirements:

  • Proficient in programming languages (e.g. Python)
  • Ability to setup and troubleshoot ETL processes
  • Experience working with SQL databases
  • Familiar working with support/ticketing systems (e.g. Intercom)
  • Technical proficiency and the ability to troubleshoot software-related issues
Benefits

What we offer:

  • Opportunity to work remotely or from our great co-working space in Maschinenraum Berlin with access to innovation events of the German Mittelstand and the startup ecosystem
  • Virtual meditation and wellness sessions
  • Regular team events and at least 2 offsites per year
  • Individual learning & development budget
  • The option to participate in our Virtual Stock Option Plan (VSOP), to have direct involvement and impact on Cozero’s success
  • A strong company culture focused on growth, collaboration and fighting climate change
  • Participation opportunities in accelerator, startup & event programs

We strive to build a diverse, inclusive and collaborative workplace and we follow a fair, objective, and non-discriminatory recruitment process. All applications will be considered for employment regardless of nationality, culture, or any other personal characteristics.

The glue that binds us together despite our differences is a common set of values, our purpose to transform every company into a low-emission business, and our culture that has a growth mindset at its heart. If you’re excited about this role we encourage you to apply, even if your past experience doesn’t perfectly match every requirement in the job description.

  • Werkstudent Customer Success

    vor 1 Monat

    Berlin, Deutschland Werkstudent Customer Success (mwd) Vollzeit

    Lassie ist ein schnell wachsendes Insurtech Start-up mit der Mission, das Thema Tiergesundheit zu transformieren. Als digitale Haustierversicherung bieten wir Hunden - und Katzenbesitzern Versicherungsschutz im Ernstfall sowie eine einfache und komplett digitale Abwicklung. Unser Ziel ist es außerdem, Krankheiten und Verletzungen bei Haustieren zu...

  • Customer Success Engineer

    vor 3 Wochen

    Berlin, Deutschland Cozero Vollzeit

    Join Our Mission to Fight Climate Change as our Customer Support Engineer Want to be part of one of Europe's fastest growing climate tech startups? We are looking for a passionate Customer Success Engineer to play an elementary role in helping us transform every company into a sustainable business, with critical responsibility and influence on our product...

  • Customer Success Engineer

    vor 3 Wochen

    Berlin, Berlin, Deutschland Cozero Vollzeit

    Join Our Mission to Fight Climate Change as our Customer Support Engineer Want to be part of one of Europe's fastest growing climate tech startups? We are looking for a passionate Customer Success Engineer to play an elementary role in helping us transform every company into a sustainable business, with critical responsibility and influence on our product...

  • Customer Success Engineer

    vor 3 Wochen

    Berlin, Deutschland Cozero Vollzeit

    Join Our Mission to Fight Climate Change as our Customer Success Engineer Want to be part of one of Europe's fastest growing climate tech startups? We are looking for a passionate Customer Success Engineer to play an elementary role in helping us transform every company into a sustainable business, with critical responsibility and influence on our product...

  • Customer Success Lead

    vor 1 Monat

    Berlin, Deutschland Cozero Vollzeit

    Join Our Mission to Fight Climate Change as our Customer Success Lead Want to be part of one of Europe's fastest growing climate tech startups? We are looking for a passionate Customer Success Lead to play an elementary role in helping us transform every company into a sustainable business, with critical responsibility and influence on our product and...

  • Customer Success Lead

    vor 1 Monat

    Berlin, Deutschland Cozero Vollzeit

    Join Our Mission to Fight Climate Change as our Customer Success Lead Want to be part of one of Europe's fastest growing climate tech startups? We are looking for a passionate Customer Success Lead to play an elementary role in helping us transform every company into a sustainable business, with critical responsibility and influence on our product and...

  • Customer Success Lead

    vor 1 Monat

    Berlin, Deutschland Cozero Vollzeit

    Join Our Mission to Fight Climate Change as our Customer Success Lead Want to be part of one of Europe's fastest growing climate tech startups? We are looking for a passionate Customer Success Lead to play an elementary role in helping us transform every company into a sustainable business, with critical responsibility and influence on our product and...

  • Head of Customer Success

    vor 1 Monat

    Berlin, Deutschland expand group Vollzeit

    Expand is proud to partner with a programmatic advertising company that secured funding in 2023, and plans to grow significantly in H2.Position: Head of Customer SuccessAbout the Role: Are you passionate about driving customer success in the dynamic landscape of programmatic advertising? We are seeking a seasoned Head of Customer Success to lead our...

  • Customer Success Manager

    Vor 5 Tagen

    Berlin, Berlin, Deutschland Enterprise Bot Vollzeit

    Enterprise Bot is a rapidly expanding conversational AI technology scale-up company that has been providing advanced automation solutions to large companies worldwide since 2017. Our cutting-edge technology is trusted by well-known companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to enhance customer contact, automate processes,...

  • Director, Customer Success DACH

    vor 3 Wochen

    Berlin, Deutschland Workday GmbH (Euro) Vollzeit

    About the Role The Customer Success Manager (CSM) is Workday’s bridge between our Professional Services and Production Services teams. As a Director of the named CSM team, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will provide both management and technical leadership....

  • Customer Success

    Vor 6 Tagen

    Berlin, Deutschland Ashby Vollzeit

    **About this Role**: Hi, I’m Kyra and I’m the Head of High Touch Customer Success at Ashby. I was the first Customer Success Manager (CSM) hired two and a half years ago, and was excited to help build out the high touch customer experience for our mid market and enterprise segments. Fast forward to today, we now have a team of five Customer Success...

  • Customer Success Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland 20° Vollzeit

    Möchtest Du Teil eines engagierten Teams sein, das sich leidenschaftlich für eine nachhaltige und lebenswerte Zukunft einsetzt? Bei 20° sind wir aktuell auf der Suche nach einem/einer Customer Success Manager/in (m/w/d).Unsere 2023 gegründete Firma hat es sich zur Aufgabe gemacht, Hausbesitzenden eine einfache, erschwingliche und nachhaltige energetische...

  • Customer Success Executive

    vor 8 Stunden

    Berlin, Deutschland SOPHiA GENETICS Vollzeit

    Are you passionate about customers getting best-in-class support? Do you have technical experience managing accounts and guiding customers to get the best from their products? Bring your knowledge & passion to SOPHiA GENETICS, and join our mission to radically improve the outcomes for Cancer & Rare Disease patients globally as our **Customer Success...

  • Customer Success Associate

    vor 2 Wochen

    Berlin, Berlin, Deutschland Helppy Vollzeit

    Are you searching for a meaningful job in an early-stage company? Do the elderly hold a special place in your heart? Join Helppy, Europe's next large tech platform, as a Customer Success AssociateNote: this is not a regular Customer Support role. At Helppy, customer operations are the heart of our product, and every Customer Success Associate have...

  • Customer Success Manager

    Vor 4 Tagen

    Berlin, Deutschland Axway Vollzeit

    Overview In 2023, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Customer Success Manager to join Axway's family. Are you ready? Join us now!! Together we can. Together we will.  Axway is an enterprise integration company that's been around for over 20 years to digitally...

  • Customer Success Manager

    vor 2 Wochen

    Berlin, Deutschland Enterprise Bot Vollzeit

    Enterprise Bot is a rapidly expanding conversational AI technology scale-up company that has been providing advanced automation solutions to large companies worldwide since 2017. Our cutting-edge technology is trusted by well-known companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to enhance customer contact, automate processes,...

  • Customer Success Manager

    vor 2 Wochen

    Berlin, Deutschland Enterprise Bot Vollzeit

    Enterprise Bot is a rapidly expanding conversational AI technology scale-up company that has been providing advanced automation solutions to large companies worldwide since 2017. Our cutting-edge technology is trusted by well-known companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to enhance customer contact, automate processes,...

  • Customer Success Manager

    Vor 4 Tagen

    Berlin, Berlin, Deutschland RELX INC Vollzeit

    Customer Success ManagerLocation: Poland, Germany (Homebased)About the Team: Clinical Solutions is a technology & information solutions business focused on helping doctors, nurses, and other health care professionals. Our product portfolio spans market-leading solutions in Clinical Reference, Advanced Clinical Decision Support, Nursing, Patient Engagement...

  • Team Lead Customer Success

    Vor 2 Tagen

    Berlin, Deutschland Architrave Vollzeit

    **Festanstellung | Vollzeit | unbefristet | ab sofort | Berlin**: Wir bewerben uns bei dir als kollegialer, fairer, familienfreundlicher Arbeitgeber und suchen für unseren Standort Berlin einen Team Lead Customer Success & Customer Support (w/m/x), der tatkräftig dazu beiträgt, unsere Kunden beim Umgang mit unseren Software-Lösungen bestmöglich zu...

  • Customer Success Manager

    vor 2 Wochen

    Berlin, Deutschland Enterprise Bot Vollzeit

    Enterprise Bot is a rapidly expanding conversational AI technology scale-up company that has been providing advanced automation solutions to large companies worldwide since 2017. Our cutting-edge technology is trusted by well-known companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to enhance customer contact, automate processes,...