Desktop Support Engineer

vor 10 Stunden


Berlin, Berlin, Deutschland Cross Path Vollzeit

Job Title: Desktop Support Engineer (Level 1)

Location: Berlin (Onsite)

Job Type: Full-Time ( B2B Contract)

Must Have - C1 German language

Job Summary:

We are seeking a motivated and customer-focused Level 1 Desktop Support Engineer to join our IT support team. The ideal candidate will be the first point of contact for end users, providing technical assistance for desktop hardware, software, and basic networking issues. This role involves troubleshooting, problem-solving, and delivering excellent customer service.

Key Responsibilities:

Provide first-level technical support to internal users via phone, email, or in person.

Diagnose and resolve basic hardware and software issues on Windows and/or macOS platforms.

Set up, configure, and maintain desktops, laptops, printers, and other peripherals.

Install and support standard business software (e.g., Microsoft Office, browsers, antivirus).

Create and manage user accounts, passwords, and permissions using Active Directory.

Escalate unresolved issues to Level 2/3 support or other departments as needed.

Document support tickets, solutions, and processes in the IT ticketing system.

Maintain inventory of IT equipment and software licenses.

Assist in onboarding and offboarding users, including system setup and equipment recovery.

Ensure all work complies with company policies and IT security standards.

Requirements:

Education: Associate's degree or equivalent certification in IT, Computer Science, or a related field.

Experience: 2 - 3 years of experience in a technical support or helpdesk role.

Technical Skills:

Basic knowledge of Windows/Mac operating systems

Familiarity with Microsoft Office 365

Understanding of Active Directory and basic networking concepts (IP, DNS, DHCP)

Experience with ticketing systems (e.g., ServiceNow, Zendesk, JIRA) is a plus

Soft Skills:

Excellent communication and customer service skills

Strong problem-solving abilities

Ability to prioritize and manage multiple tasks

Willingness to learn and grow in a fast-paced environment

Preferred Qualifications:

CompTIA A+, ITIL Foundation, or similar certifications

Experience in a corporate or enterprise environment



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