Desktop Support

vor 1 Woche

Berlin, Deutschland Sharp Brains Ltd Vollzeit

Position: EUC L1 (Deskside Support )
- Working Hours: Full-Time - Monday to Friday, Standard Business Hours
- Start Date: As soon as possible
- Employment Type: Fixed Term Contract
- Preferred Contract: B2B with Sharp Brains Limited (UK) - you should be eligible to contract/file your taxes yourself. (As Self Employed / Contractor or through an Umbrella company)
- Location: Berlin, Germany
- Language : Bilingual (English + Local Language)
- **About US**:

- Sharp Brains Limited is a Global Information technology services company working globally to provide IT Deskside and Network Support services. We are a UK-registered company with an offshore team based in Pakistan and have dedicated onsite staff and dispatch support technical providing field support service to clients around the globe with 24x7 service desk and customer support teams.**Responsibilities**:
Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

**Job Type**: Contract

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