Customer Success Manager
vor 1 Monat
We’re looking for an experienced Customer Success Manager (m/f/d) to join an innovative startup that’s harnessing cutting-edge AI technology to transform regulatory workflows in order to foster speed and innovation in the Life Sciences industry.
In your day-to-day work, you’ll leverage your knowledge in Pharmaceuticals, Medical Devices, or Regulatory Compliance to build repeatable and scalable customer success strategies and models with the aim to ensure seamless onboardings, active engagement and smooth adoption. As the first Customer Success hire and voice of the customer, your work will not only be essential for fostering a great customer experience, but will also be crucial for developing the right metrics and best practices in the company and integrating customer feedback into the product roadmap.
This role is ideal for someone who is eager to bring their experience in Customer Success and the Life Sciences industry to a fast-paced startup environment.
In this role, you’ll:- Act as the customer’s primary point of contact for onboarding, support, and ongoing engagement, you'll work to build and nurture deep, long-term relationships with our portfolio company’s customers
- Drive customer projects to optimise adoption and engagement including PoV, Pilots, Go-Live, and Renewal
- Work closely with customers to understand their business needs, gather feedback, and share these insights with the product and engineering teams to help improve the platform
- Develop and implement scalable customer success processes, including performance metrics, customer health monitoring, and proactive engagement strategies
- Support Product improvement through collaboration and ensuring that customer feedback is integrated into product development
- Ensure smooth onboarding for customers, helping them get the most value out of our portfolio company’s platform
- Provide tailored advice and solutions to customers, helping them navigate complex regulatory landscapes and optimise their workflows
- Assist customers in resolving any issues or roadblocks they encounter while using the platform
- Prioritise features and improvements based on customer needs and market trends
- Experience in the field of Life Sciences (Pharmaceuticals, Medical Devices, or Regulatory Compliance) - you bring deep knowledge of regulatory frameworks and industry-specific processes
- Several years of experience in customer success or related roles, with a track record of building strong customer relationships and driving engagement in complex B2B environments
- Customer-Centric Mindset: You have strong empathy and listening skills, with the ability to build deep relationships and understand customer pain points
- You have a proactive approach to problem-solving, identifying issues before they become challenges, and working tirelessly to find solutions that benefit the customer
- Strong communication skills: You can clearly explain complex concepts to customers and internal stakeholders alike, tailoring your message to different audiences
- Experience in designing and implementing customer success processes, including creating KPIs, customer health metrics, and scalable onboarding procedures
- Business-level German and English skills (written and spoken)
Please note that we are looking for support in the company's Berlin Office. Eligibility to work within the EU is required as well.
Benefits and Perks- Join a small, ambitious team with real ownership, unparalleled growth opportunities and global ambitions
- Grow your career with experienced founders who know what it takes to build a successful company
- Work with some of the best and brightest in ML, data science and software engineering
- Real equity and competitive compensation
- An office in the heart of Berlin
- Become part of the Project A family network
Apply below and become a part of our success story
Our Commitment to Diversity and InclusionProject A is committed to diverse and equal opportunities hiring for all – applicants, candidates, and employees alike. We value humans – with all our glorious multifaceted backgrounds, perspectives, and experiences – and look forward to your application.
-
Customer Success Manager
vor 1 Monat
Berlin, Berlin, Deutschland myroom24 GmbH VollzeitAbout myroom24 GmbHmyroom24 GmbH is a pioneering company that is revolutionizing the way people live in Germany, Austria, and the Netherlands. With a strong focus on innovation and sustainability, we are committed to creating a better future for our customers and the environment.Job Title: Customer Success ManagerWe are seeking a highly motivated and...
-
Customer Success Manager
vor 2 Monaten
Berlin, Deutschland NoName Ltd VollzeitCustomer Success Manager (m/w) bei NoName Ltd | softgarden View job here Customer Success Manager (m/w) Vollzeit ...
-
Strategic Customer Success Manager
vor 1 Monat
Berlin, Berlin, Deutschland carbmee GmbH VollzeitAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Carbmee GmbH. As a key member of our customer success team, you will be responsible for managing a portfolio of strategic customers, acting as their trusted decarbonization advisor, and educating them on how to leverage Carbmee's Carbon Management Solution as...
-
Customer Success Manager
vor 2 Wochen
Berlin, Deutschland KnowBe4 VollzeitAbout the RoleWe are seeking a highly skilled Customer Success Manager (Enterprise) to join our team. In this role, you will be responsible for building effective relationships with current customers and maximizing their customer lifetime value within your assigned portfolio.Key Responsibilities:Requirements:What We Offer:We offer company-wide bonuses based...
-
Customer Success Onboarding Manager
vor 3 Wochen
Berlin, Berlin, Deutschland SAP Leanix VollzeitAbout the RoleSAP LeanIX is seeking a Customer Success Onboarding Manager to join our EMEA team. As a key member of our Customer Success organization, you will be responsible for ensuring the successful onboarding and adoption of LeanIX products and services.Key Responsibilities:Lead the onboarding process for new customers, ensuring a smooth and positive...
-
Customer Success Manager
vor 2 Monaten
Berlin, Deutschland NoName Ltd VollzeitCustomer Success Manager (m/w) FRAN chez NoName Ltd | softgarden View job here Customer Success Manager (m/w) FRAN Temps plein ...
-
Customer Success Manager
vor 2 Wochen
Berlin, Deutschland Pipedrive VollzeitWe believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...
-
Customer Success Manager
vor 4 Wochen
Berlin, Deutschland Vaayu VollzeitAbout VaayuVaayu is on a mission to decarbonize retail by helping brands (from fashion and beauty to consumer goods health and beyond) to track cut and credibly communicate their climate impact in real time. Our sciencebased platform provides granular automated and accurate carbon calculations powered by over 600000 activitybased data points that make it...
-
Customer Success Professional
vor 3 Wochen
Berlin, Berlin, Deutschland traide AI VollzeitRevolutionize Trade Compliance as a Customer Success Manager at traide AI!We empower our enterprise clients to streamline their customs processes, delivering up to 87% time savings while minimizing errors. Our platform is trusted by leading brands like Siemens Healthineers, Würth, and Jack Wolfskin, driving 1000% growth over the past 12 months.As we scale,...
-
Project Manager
vor 6 Monaten
Berlin, Deutschland Agicap VollzeitCreated in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their...
-
Customer Success Manager
vor 6 Monaten
Berlin, Deutschland Axway VollzeitOverview In 2023, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Customer Success Manager to join Axway's family. Are you ready? Join us now!! Together we can. Together we will. Axway is an enterprise integration company that's been around for over 20 years to digitally...
-
Customer Success Project Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Agicap VollzeitCustomer Success Project ManagerAs a Customer Success Project Manager at Agicap, you will be the driving force behind our commitment to customer success. Your key responsibilities include:1. Process Optimization:Analyze and continuously improve operational processes to ensure an exceptional customer experience, identify performance improvement opportunities...
-
Vertriebsmanager, customer success manager
vor 4 Wochen
Berlin, Deutschland DAMPSOFT GmbH VollzeitCustomer Success Manager (m/w/d) After Sales Athena Unsere Athena-App ist die Lösung für einen digitalen Workflow in der Zahnarztpraxis. Als Startup im Familienunternehmen verbinden wir in unserem Berliner Office das Beste aus zwei Welten: Die Startup-Dynamik eines vielfältigen Teams in Verbindung mit der Sicherheit und Reichweite von rund...
-
Vertriebsmanager, customer success manager
vor 3 Wochen
Berlin, Deutschland DAMPSOFT GmbH VollzeitCustomer Success Manager (m/w/d) After Sales Athena Unsere Athena-App ist die Lösung für einen digitalen Workflow in der Zahnarztpraxis. Als Startup im Familienunternehmen verbinden wir in unserem Berliner Office das Beste aus zwei Welten: Die Startup-Dynamik eines vielfältigen Teams in Verbindung mit der Sicherheit und Reichweite von rund 12.Onboarding:...
-
Customer Success Strategist
vor 4 Wochen
Berlin, Berlin, Deutschland Project A Ventures VollzeitAbout the OpportunityWe're seeking an experienced Customer Success Manager to join our team at Project A Ventures, a leading operator of innovative startups. Your primary goal will be to develop and implement scalable customer success processes that drive engagement and adoption of our portfolio companies' platforms.You will work closely with customers to...
-
Customer Success Manager
vor 3 Monaten
Berlin, Deutschland 8returns Vollzeit8returns ist ein schnell wachsendes B2B-SaaS-Unternehmen, das die Art und Weise, wie E-Commerce-Unternehmen ihre Retouren verwalten, revolutioniert. Unser Ziel ist es, Rückgabeprozesse zu optimieren und gleichzeitig die Kundenbindung zu steigern. Als Customer Success Manager spielst du eine zentrale Rolle dabei, unseren Kunden zum Erfolg zu verhelfen und...
-
Customer Success Manager
vor 3 Monaten
Berlin, Deutschland 8returns Vollzeit8returns ist ein schnell wachsendes B2B-SaaS-Unternehmen, das die Art und Weise, wie E-Commerce-Unternehmen ihre Retouren verwalten, revolutioniert. Unser Ziel ist es, Rückgabeprozesse zu optimieren und gleichzeitig die Kundenbindung zu steigern. Als Customer Success Manager spielst du eine zentrale Rolle dabei, unseren Kunden zum Erfolg zu verhelfen und...
-
Customer Success Manager
vor 2 Monaten
Berlin, Deutschland Merantix VollzeitWhat we doAt Briink, we are building the AI company for sustainability teams.We believe that AI is the key to unlocking the future of sustainable business. With over 40 enterprise clients—including some of the world's largest corporates, funds, and advisory firms—we’re already transforming how organizations manage their ESG data. Our technology helps...
-
German-Speaking Customer Success Program Manager
Vor 4 Tagen
Berlin, Berlin, Deutschland Assent VollzeitCustomer Success Program ManagerWe are seeking an experienced German-speaking Customer Success Program Manager to join our team. In this role, you will play a crucial part in delivering our services to customers on their purchased programs, working with them to define and execute on their project plans from start to finish.About the RoleYou will develop and...
-
Customer Success Manager
vor 5 Monaten
Berlin, Deutschland Billie VollzeitWe are Billie, the leading provider of Buy Now, Pay Later (BNPL) payment methods for businesses, offering B2B companies innovative digital payment services and modern checkout solutions. We are to create a new standard for business payments and have made it our mission to simplify the purchasing experience for all businesses making it a tool for growth. Our...
