Associate Director of Sales
vor 6 Monaten
Position: Associate Director of Sales with English
Work model and location: On-site in Berlin, Germany
Employment type: Full-time
**DUTIES AND RESPONSIBILITIES**:
- Lead the management team to achieve specific business targets, ensuring high customer satisfaction and meeting performance targets regularly
- Ensure team comprehension to achieve operating plan targets, sales goals, and customer performance targets (CPTs)
- Support management of account portfolio P&L to achieve gross margin targets
- Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practices for client territories
- Lead effective client management, maximizing revenue, and communicating quarterly objectives to clients
- Deliver quarterly business reviews at regional/global levels and participate in global business reviews led by the Account Manager
- Collaborate with teams to improve sales processes, achieve positive customer experiences, and identify expansion opportunities
**REQUIREMENTS**:
- A Bachelor's Degree
- Fluency in English, German language is not a requirement
- 5+ years of proven work experience in a sales leadership role (or similar) with 4+ years' experience in B2B customer-facing roles for national accounts, encompassing both services and support
- Demonstrated experience in supporting successful client engagement, adept at handling difficult internal and external challenges, and delivering exceptional client service resulting in high client retention
- Proficiency in building and maintaining partner relationships is essential
- Strong people management and coaching skills with a superb record of developing and retaining employees
- Strong BPO management/Sales background (400+ FTE)
- A passion for customer experience and the ability to thrive in a matrix environment
- Proficiency in Microsoft programs along with experience working with Salesforce or similar CRM systems
**OFFER**:
- Strong compensation package with a variable component
- Multiple medical, dental, vision plan and life insurance programs
- Learning and Development Programs
- Possibility to participate in a growing multicultural project
- Modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
- Relocation support package
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