Senior Customer Service Specialist
vor 2 Wochen
PURPOSE
To be accountable for the central execution of Customer Service and Operations tasks to enable effective customer service focussed processes. Serve as interactive sales function between adidas departments and external global distribution/ sales agency partners.- KEY ACCOUNTABILITIES
Manage the deliveries of the orders to our customers in DACH/ UK etc. while ensuring the exchange of information regarding order confirmations, allocation, delivery, reorder, cancellation and order adjustments to provide high-quality customer service in a timely manner.
- Manage order placement provided by internal and external stakeholders ranging from pre
- and re-orders, and free-of-charge orders.
- Log missing or damaged goods reported by the customer when receiving a shipment and follow-up with credit note validation in Finance.
- Follow up on returns from customers with the Returns Department at Uffenheim warehouse and control the transfer and correct booking to the stock in the warehouse.
- Work closely with Finance to process and monitor Customer Master Data to confirm it is updated and correct based on distributor or sales request.
- KEY RELATIONSHIPS- Logistic Partners
- Global Operations, Market Operations
- Financial Shared Services, Group Finance (Herzogenaurach, Porto, )
- Inbound Planning / DC
- Customer master data
- Customer trade terms
- GSPOM GTS - Order Management, Global Supply Planning - Global Ticketing System
- Planning & Purchasing
- KNOWLEDGE, SKILLS AND ABILITIES
- Proficiency in core computer systems (Microsoft Excel, Outlook; SAP)
- Proven ability to achieve tight deadlines and work under pressure in constantly changing environment
- good written, verbal, and professional communication skills
- Good team player demonstrating the ability to work cross functionally with people at all levels within the organization
- Good in written and spoken English is a must. Skills and abilities in other languages are a benefit.
- QUALIFICATIONS
- College/University degree, preferably in business
- 2 years of experience in Customer Service, sports or consumer goods industry and excellent knowledge of Customer Service processes.
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
**ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.**
***
- JOB TITLE:
- Senior Customer Service Specialist (M/F/d) - Global Sales - Outdoor Europe- BRAND:
- adidas- LOCATION:
- Herzogenaurach- TEAM:
- Customer Service- STATE:
- BY- COUNTRY/REGION:
- DE- CONTRACT TYPE:
- Full time- NUMBER:
- 505789- DATE:
- Feb 15, 2024
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