Senior Director Customer Fulfillment Alliance
vor 6 Monaten
Purpose
The purpose of this role is to predict the requirements of our alliance account customers and ensure best in class customer delivery excellence whilst maximizing internal efficiencies. To achieve this, the function will be fully accountable for achieving highest alliance account customer satisfaction and will be the responsible SCM lead for our internal sales & commercial partners as well as our external alliance account customers. It will have end to end accountability for overseeing and orchestrating the complete process from sales order entry to on time in full delivery of all products.
It is also responsible to pro-actively identify supply chain initiatives that are mutually beneficial (revenue generations and cost reduction) to adidas and our alliance account customers which will provide a long-term impact for both parties.- Key Responsibilities
- Develop and lead medium and long-term strategic direction for the customer fulfilment alliance account team and execute strategy/initiatives with all relevant internal and external customers.
- Go to person and SPOC for all internal alliance account teams. Collaborate with them to define priorities, opportunities, and risks. Define required mitigation levers and oversee their cross-functional execution.
- Lead and provide service excellence to all relevant interfaces to ensure order book execution, issue resolutions and on time product availability, order book conversion and outbound delivery, ensuring we execute both operational and costs excellence and control.
- Lead the S&OP process incl. the financial target alignment for alliance account customers by collaborating with Controlling/Finance, Sales and Customer Service. Validate order book availability and conversion; be instrumental in discussions regarding capacity planning, opportunities/constraints from DC’s acting as the key liaison to, CS, Sales and Finance functions alike.
- Drive order book conversion of alliance account customers by working with business key areas; evaluate speed and availability drivers, address availability and efficiency topics. Work proactively with them and customer service to implement corrective actions to achieve monthly and quarterly results.
- Develop strong on-going relationships with the management team of our alliance accounts team to support NS growth ambition, market share growth and enhance service. Implement improved supply chain solutions; remove any non-productive barriers to information sharing and collaboration. Incorporate mutual beneficial agreements in Sales discussions and TI where applicable.
- Ensure all projects and initiatives are managed within specified timelines and within budget; supporting a clean handover to the relevant local teams with follow up and post project review with quantified results. Ensure timelines and deliverables are in line with initial planning shared with AKA teams and other support functions.
- Collect, prioritize and provide solution to alliance accounts specific requirements, working with our global partners to provide the optimum solution whether this is existing or developing innovative solutions.
- Create business cases and prioritize roll out plans based on commercial needs and impacts on contribution. Responsible for the creation and submitting of the BC and handling manuals.
- Develop a strong and inclusive team, provide training, coaching, professional growth, and career planning to ensure organizational health and sustainability.
- Ensure team members are fully aware of performance and drive to achieve KPIs
Key Relationships
- Alliance Account Sales team
- Supply Chain Management Europe and HQ (Purchasing, OBF, DC Ops etc.)
- Finance
- Knowledge, Skills and Abilities
- Ability to motivate and lead complex teams
- Strong business acumen and E2E SCM knowledge
- Solid interpersonal skills combined with a high degree of customer orientation; can navigate easily within complex organizations, connect with a variety of functions, audiences, management styles, or cultures and create/foster relationships.
- Excellent understanding of the customer and consumer journey paired with the ability to turn ideas into action
- Highly results driven and self-motivated team player with compassion, integrity, trust and perseverance.
- Strong analytic capabilities and process thinking
- Able to accept and meet deadlines, involving effective time management capacity and sense of priorities and agility.
- Strong Influencing skills
- Fluent in English (written and oral)
**Qualifications**:
- College or university degree with a focus supply chain management/finance, Post graduate level preferred; alternatively, equivalent combination of education and related work experience in the field of Logistics, Footwear and/or Apparel
- Minimum of 10+ years of work experience in Supply Chain Management within the footwear and apparel industry.
- Minimum of 5+ years’ management experience.
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN,
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