Client Services Director

vor 3 Wochen

Munich, Deutschland Wunderman Thompson Vollzeit

**Who we are**:
At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

**Who we're looking for**:
As a Client Service Director at Wunderman Thompson you sit at the intersection of our international clients, internal teams, and our partner ecosystem. Your role will be to bring these parties together to help our clients achieve their business ambitions while maximizing our service footprint and size within the account. You will do this by advising clients on their marketing and communications landscape while creating, selling, delivering, and managing industry leading marketing and communications solutions to drive revenue growth.

**What you'll be doing**:

- Understanding client's objectives/challenges and identify opportunities in collaboration with your Core team partners
- Converting opportunities to sales in order to maximize client revenue and footprint
- Defining a core set of KPIs for engagement on your client portfolios and ensure accounts are planned and forecast
- Developing team members through coaching, mentoring and career development
- Closely collaborating with your Delivery Lead partner to ensure an efficient & profitable delivery

**What you'll need**:

- At least 7 years managing clients in an agency
- A background of demonstrable growth within clients across both service breadth and depth
- Direct accountability for revenue and gross margin performance in a professional service business
- Understanding of marketing and communications services delivery in the broadest sense
- Experience across multiple modern marketing fields from brand & ad campaigns to martech / platforms, CRM & social
- Ability to translate strategic business objectives to an actionable plan and communicating this to all levels of client organisations as well as internally to your team
- Strong general account management and client service skills
- A people manager who can coach, motivate and develop a team

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency. For more information, please visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.

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