Solution Expert

Vor 6 Tagen

München, Deutschland Userlane GmbH Vollzeit

**About Userlane**

If you want to drive meaningful change for employees and employers alongside some of the most talented and dynamic people you’ve worked with, Userlane might be the perfect place for you.

**About the role**

Implementation Consultant & Customer Support Manager

In the role of Implementation Consultant & Customer Support Manager, you will be instrumental in upholding service excellence for top global brands leveraging Userlane. Drawing on your expertise in technology and product management, you will shepherd clients through implementation phases and offer continuous support to enrich their digital experience. By employing our distinctive HEART framework, you'll aid clients in maximizing software utilization, driving adoption and efficiency, and realizing genuine value.

**Your mission**:

- Lead new client technical implementation, onboarding, and configuration to meet requirements
- First point of contact for our enterprise customers when it comes to the technical delivery of our product in pre
- and post-sales engagements
- Ensure completion of deliverables, managing schedules, meeting milestones, and ensuring technical success
- Conduct comprehensive onsite and remote training sessions for clients on product usage
- Proactively identify process improvements and streamline customer support workflows
- Maintain accurate documentation of client interactions, implementation details, and support activities

**Your profile**:

- You have 1-3 years of product Implementation or tech support experience and are excited about joining a forward-thinking company like Userlane
- Bachelor’s degree in Science, Engineering, Telecommunications or Electro-Technical education on the local Master or certified Technician level
- Proven experience in implementation consulting, project management, or customer support in the tech/ SaaS industry
- Exceptional interpersonal skills for effective client communication
- Ability to manage multiple projects, prioritize tasks, and meet deadlines
- Flexibility for occasional travel to client meetings or training sessions
- Experience with HTML and user authentication (SSO/SAML/2FA) is a plus
- Fluent German and English speaking and writing

**What's in for you...**:

- ** Team & Culture**:A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries
- ** Market**:Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry
- ** Growth**: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics
- ** Benefits**: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure
- A beautiful office centrally located in the Munich East (Neue Balan), with free drinks and many events

**Ready to make an impact? We can’t wait to meet you

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