Banking Specialist Service Desk

vor 3 Wochen

Berlin, Deutschland Avaloq Vollzeit

Company Description
**Writing the future. Together.**

Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.

**Job Description**:
**Your team**

For our customers, the service desk is the single point of contact for all inquiries in the operational business.

As a team of 7 employees, customer satisfaction is our top priority. We act as an interface between our clients and the operational units of Avaloq Sourcing (Europe) AG. As part of a fast-growing company, flexibility and satisfactory performance are very important. We ensure this as a team together with all our colleagues.

**Your mission**
- Development and maintenance of customer relationships as a basis for long-term cooperation
- Ensuring that services are provided in accordance with the contract and the SLAs
- Create reports as well as the monthly billing data
- Securing all operational service processes (Request Fulfillment, Problem Management, etc.)
- Processing, coordination and documentation of incoming requests for operational processes

**Qualifications**:
**What you need**
- Successfully completed bank training and/or (dual) study of economics or similar
- General knowledge of banking products and processes
- Secure MS Office user knowledge, especially in MS Excel
- Fluent German and good English skills
- Communication talent and quick comprehension
- A high level of flexibility and willingness to learn

We are open for young professionals

**You will get extra points for the following**
- Work experience in a similar position
- Experience in the banking and/or IT service business (SLAs, escalation management, service boards etc.)

Additional Information
**Now let's talk about perks and compensation**

We have a hybrid work week model, giving colleagues flexibility in how they work, as well as ensuring we create our unique Avaloq culture in our office locations. Our base salaries are competitive and you can be recognised for outstanding effort with an extraordinary achievement reward - the pinnacle of recognition. Avaloq aims to share its success with all its colleagues by paying out “Success Share Units” depending on its performance in a given year.

At Avaloq we embrace diversity, we embrace difference. We are whole-heartedly committed to equal employment opportunities and we foster an inclusive culture where everyone’s' contributions are valued and their voices are listened to. We hire, compensate and promote regardless of origin, age, sexual orientation, gender identity or any other fascinating characteristics that make us different. Please note that our job descriptions are intended to be written in an inclusive and gender neutral language.

**Don’t be shy - apply**

Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.

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