Client Support Specialist Fluent in English and

vor 3 Wochen

Berlin, Deutschland Gallup Vollzeit

**As the customers’ guide throughout our clients’ onboarding journey, you will provide extraordinary service to help organisations create exceptional workplace cultures.**

**What you will do**:
In addition, you will onboard and train new customers, help them set up their portal, enhance usability, and optimise their resources within our world-class Gallup Access platform. Your interactive and personalised web and phone training will create the foundation for success and engagement for our new and renewed contracts.

Using documentation systems to track progress and milestones, you ensure successful client interactions. By staying current on Gallup’s most relevant product features and sharing feedback on the customers experience, you will have a direct impact on the long-term relationships and highly successful business outcomes Gallup’s clients have come to expect from us.

**Who we want**:

- **Calm and compassionate communicators **who can easily put their thoughts into words and quickly build a rapport to help others through stressful situations
- **Dedicated achievers **who thrive in a fast-paced environment where they can be highly productive
- **Proactive thinkers **who can anticipate opportunities to better serve Gallup’s clients through a variety of product and service offerings
- **Logical problem solvers **who can easily navigate technical systems, are known for their ability to resolve issues and provide client support in the moment
- **Trustworthy partners **who have a reputation for strong relationships with clients and internal partners and who always follow through on their commitments
- **Organised **multitaskers. **If you can successfully manage multiple projects at the same time, you’ll do well in this role. You’ll work with a variety of clients and teams, and we’ll count on your organisational skills and commitment to perfection to excel at Gallup.

**What you need**:

- Full fluency in both English and German
- A natural capacity for learning new technology
- Previous customer support or service experience an asset

**What we offer...**

We build exceptional workplaces, starting with our own. We focus on developing your strengths — what you do _right _, rather than what you do wrong — and helping you be engaged at work. When you work at Gallup, you’ll benefit from:

- An individualised and flexible work schedule
- A comprehensive benefits package including competitive salary, commuter benefit and wellness reimbursements
- An attractive and modern work environment in central Berlin
- A strengths-based, engagement-focused and performance-oriented culture
- World-class managers who support, position, empower and engage you
- Ongoing learning and development opportunities
- Mission-driven work that changes the lives of people around the world

Gallup is an equal opportunity/affirmative action employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, colour, religion, sex, national origin, disability, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.

LI-DNI

**Agencies**: we are not partnering with agencies for this role nor accept unsolicited resumes and will not be responsible for any fees or expenses related to such unsolicited resumes and/or applicants.

**Primary Location **:Germany-Berlin

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