Head of Technical Services

vor 2 Wochen

Munich, Deutschland BAXTER Vollzeit

**Vantive: A New Company Built On Our Legacy**

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.**Your role at Baxter**

Location: Unterschleißheim (Munich) or Hybrid

Responsibility and geography: Technical Services Germany, Austria, Switzerland

**What you'll be doing**
- Manage a team of technical service professionals in a field service organization to provide technical support to customers in Germany, Austria, and Switzerland. Department size is about 40 employees.
- Develop and implement technical service strategies to optimize equipment uptime, minimize downtime, and enhance customer satisfaction.
- Collaborate with cross-functional teams, including Sales, Marketing, and our Center of Excellence, to address customer feedback, product improvements, and service innovations.
- Ensure compliance with regulatory requirements, quality standards, and company policies in all technical service operations.
- Monitor and analyze key performance metrics, such as service response times, first-time fix rates, and customer satisfaction scores, to drive continuous improvement initiatives.
- Establish relationships with key customers, key opinion leaders, and key stakeholders to understand their needs and provide technical solutions and support.

**What you'll bring**
- Bachelor's or professional degree in Engineering, Biomedical Sciences, or related field
- Proven experience in technical service management, preferably in the medical device or healthcare industry
- Technical background with commercial experience and expertise in supporting and maintaining complex equipment
- Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team of technical professionals
- Excellent communication and interpersonal skills, German comparable to native language and fluency in English
- Ability to develop and execute strategic plans, manage budgets, and drive results in a dynamic environment
- Knowledge of regulatory requirements and quality standards applicable to medical devices
- Customer-focused mindset with a passion for delivering service and support
- Willingness to travel within Germany, Austria, and Switzerland, as needed. Typically 20-30% of labor time including overnight stays

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

**Have we sparked your interest?**

IND-DACH

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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