Customer Support
vor 3 Monaten
PERGOLUX ist ein stark wachsendes E-Commerce Unternehmen im Home & Garden Bereich mit großen Ambitionen. Gegründet in Norwegen, sucht PERGOLUX stetig nach Wachstumsmöglichkeiten. Inzwischen ist Pergolux in 14 Ländern tätig - weitere Länder sind geplant und wir suchen ständig nach motivierten Mitarbeiten
**Deine Aufgaben**:
- Beratung und Betreuung per Telefon, E-Mail und (Video)-Chat von Kund:innen in Deutschland, Österreich und der Schweiz an unserem Bürostandort in Fulda
- Auftragsbearbeitung in unserem E-Commerce System
- Bearbeitung von Rücksendungen und Reklamationen
- Kommunikation mit Transportdienstleistern
- System
- und Datenpflege
**Du bringst mit**:
- Sehr gute Sprachkenntnisse in Deutsch, gute Sprachkenntnisse in Englisch
- Absolute Kunden
- und Serviceorientierung
- Hohe Kommunikations
- und Teamfähigkeit
- Hohes Maß an Selbstorganisation und gutes Zeitmanagement
- Begeisterung für stetige Verbesserung von Prozessen
- Gute IT Benutzer-Kenntnisse
**Wir bieten**:
- Ein dynamisches Arbeitsumfeld in einem stark wachsendem Unternehmen
- Motivierte und hilfsbereite Kollegen die einander unterstützen
- Sorgfältige und intensive Produkt Einschulung
- Hoher Fokus auf Weiterentwicklung und Kompetenzaufbau
**Kontakt**
Vertriebsinnendienst sales manager account Vertrieb Service customer care executive Kundenberater
Work Location: Hybrid remote in 36043 Fulda
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