Lead Technical Support Specialist
vor 2 Monaten
**OPENTEXT - THE INFORMATION COMPANY**
As the world's leading provider of software-based solutions for enterprise information management (EIM), OpenText offers a comprehensive portfolio of products, services, and cloud services for the intelligent and networked enterprise. We help our more than 120,000 customers worldwide digitize data and processes and use analytics and artificial intelligence to gain deeper insight into business processes to make the right business decisions.
**The opportunity**:
OpenText is currently searching for a technically dynamic and resourceful individual who has the ability to provide exceptional technical support in a challenging and rewarding environment.
You will be joining a team that provides world class technical support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form.
**You are great at**:
Resolving complex technical issues in all areas of assigned OpenText software products by analysing logs, researching issues, debugging scripts or recreating problems in-house.
Identifying and reporting software defects and feature requests.
Authoring as well as update articles to contribute to our Product Knowledge Base.
Working independently in a self-motivated fashion, as well as collaborating when necessary on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
Meeting established service delivery guidelines such as customer satisfaction, phone-based activities, resolution, schedule adherence, case documentation and case wellness.
Other duties and projects as assigned by management.
**What it takes**:
Previous experience working within a technical support or development environment.
University/College degree within a related discipline or equivalent work experience.
Proficient in Windows OS; knowledge of UNIX and/or Linux is beneficial.
Experience working with relational DBMS (Oracle, MS SQL Server or Postgres).
**Skills/knowledge that is an advantage**:
Previous experience with Exstream/StreamServe is a distinct advantage
Experience working with Web Application Servers (i.e. Tomcat, NGINX)
Programming/scripting experience (i.e. SQL, Java, JavaScript).
Containerization (Docker / Kubernetes)
Ability to work with a positive attitude, empathy and diligence in an ever growing and changing environment.
Strong ability to work multiple strands in parallel, prioritizing work effectively.
Ability to adopt best practices and continuously evolve in the role
Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions.
OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.
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