Lead Technical Support Specialist
vor 1 Monat
**OPENTEXT - THE INFORMATION COMPANY**
As the world's leading provider of software-based solutions for enterprise information management (EIM), OpenText offers a comprehensive portfolio of products, services, and cloud services for the intelligent and networked enterprise. We help our more than 120,000 customers worldwide digitize data and processes and use analytics and artificial intelligence to gain deeper insight into business processes to make the right business decisions.
**The opportunity**:
OpenText is currently searching for a technically dynamic and resourceful individual (M/F/d) who has the ability to provide exceptional technical support in a challenging and rewarding environment.
You will be joining a team that provides world class technical support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form.
**You are great at**:
Resolving complex technical issues in all areas of assigned OpenText software products by analysing logs, researching issues, debugging scripts or recreating problems in-house.
Identifying and reporting software defects and feature requests.
Authoring as well as update articles to contribute to our Product Knowledge Base.
Working independently in a self-motivated fashion, as well as collaborating when necessary on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
Meeting established service delivery guidelines such as customer satisfaction, phone-based activities, resolution, schedule adherence, case documentation and case wellness.
Other duties and projects as assigned by management.
**What it takes**:
Previous experience working within a technical support or development environment.
University/College degree within a related discipline or equivalent work experience.
Proficient in Windows OS; knowledge of UNIX and/or Linux is beneficial.
Experience working with relational DBMS (Oracle, MS SQL Server or Postgres).
**Skills/knowledge that is an advantage**:
Previous experience with Exstream/StreamServe is a distinct advantage
Experience working with Web Application Servers (i.e. Tomcat, NGINX)
Programming/scripting experience (i.e. SQL, Java, JavaScript).
Containerization (Docker / Kubernetes)
Ability to work with a positive attitude, empathy and diligence in an ever growing and changing environment.
Strong ability to work multiple strands in parallel, prioritizing work effectively.
Ability to adopt best practices and continuously evolve in the role
Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions.
OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.
-
Project Management Office
vor 1 Monat
Grasbrunn, Deutschland GQS AG VollzeitÜBER UNSWir, die GQS, sind der führende SAP Partner für den Mittelstand der Lebensmittelbranche in der Region DACH. Seit über 20 Jahren unterstützen wir unsere Kunden aus dem Mittelstand (z.B. Frosta, Heineken, Ricola, Teekanne) bei der Digitalisierung von Prozessen und liefern nachhaltige Wettbewerbsvorteile für ihren Unternehmenserfolg. Dies...
-
Project Management Office
vor 1 Monat
Grasbrunn, Deutschland GQS AG VollzeitÜBER UNS Wir, die GQS, sind der führende SAP Partner für den Mittelstand der Lebensmittelbranche in der Region DACH. Seit über 20 Jahren unterstützen wir unsere Kunden aus dem Mittelstand (z.B. Frosta, Heineken, Ricola, Teekanne) bei der Digitalisierung von Prozessen und liefern nachhaltige Wettbewerbsvorteile für ihren Unternehmenserfolg. Dies...
-
Project Management Office
vor 1 Monat
Grasbrunn, Deutschland GQS AG VollzeitÜBER UNS Wir, die GQS, sind der führende SAP Partner für den Mittelstand der Lebensmittelbranche in der Region DACH. Seit über 20 Jahren unterstützen wir unsere Kunden aus dem Mittelstand (z.B. Frosta, Heineken, Ricola, Teekanne) bei der Digitalisierung von Prozessen und liefern nachhaltige Wettbewerbsvorteile für ihren Unternehmenserfolg. Dies...
-
Technical Graduate for Emea Graduate Program
vor 2 Wochen
Grasbrunn, Deutschland Red Hat Software VollzeitAbout the job: Red Hat is looking for recent graduates in Germany to join our 12 month Graduate Program as Technical Graduates, starting on September 1, 2023 in a permanent role. During the program, you’ll have two 5 month placements in the Solutions Architect role in Presales and as a Consultant in Customer Success. You’ll develop your technical skills...
-
Senior HR Shared Services Specialist
vor 1 Monat
Grasbrunn, Deutschland opentext Vollzeit**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
(Senior) Retail Store Operation Specialist Dach
vor 13 Stunden
Grasbrunn, Deutschland EssilorLuxottica Vollzeit**Our Vision. Your Future.**: Ideas become successes. Because the We moves more. Join #TeamEssilorLuxottica as a **(Senior) Retail Store Operation Specialist DACH** **in Grasbrunn - Werner-von-Siemens-Ring 14**: We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The company...
-
Project Management Office
vor 1 Monat
Grasbrunn, Deutschland GQS AG VollzeitÜBER UNS Wir, die GQS, sind der führende SAP Partner für den Mittelstand der Lebensmittelbranche in der Region DACH. Seit über 20 Jahren unterstützen wir unsere Kunden aus dem Mittelstand (z.B. Frosta, Heineken, Ricola, Teekanne) bei der Digitalisierung von Prozessen und liefern nachhaltige Wettbewerbsvorteile für ihren Unternehmenserfolg. Dies...
-
HRss Service Excellence
vor 1 Monat
Grasbrunn, Deutschland opentext Vollzeit**OPENTEXT - THE INFORMATION COMPANY** As the world's leading provider of software-based solutions for enterprise information management (EIM), OpenText offers a comprehensive portfolio of products, services, and cloud services for the intelligent and networked enterprise. We help our more than 120,000 customers worldwide digitize data and processes and use...
-
HRss Service Wycellence
vor 1 Monat
Grasbrunn, Deutschland opentext Vollzeit**OPENTEXT - THE INFORMATION COMPANY** As the world's leading provider of software-based solutions for enterprise information management (EIM), OpenText offers a comprehensive portfolio of products, services, and cloud services for the intelligent and networked enterprise. We help our more than 120,000 customers worldwide digitize data and processes and use...
-
Senior Solutions Architect
vor 13 Stunden
Grasbrunn, Deutschland Red Hat Software VollzeitAbout the job: The Red Hat Sales team is looking for a Senior Solutions Architect to join us in Frankfurt, Munich, Stuttgart, Düsseldorf or remotely in Germany. In this role, you will create possibilities, solve problems, and establish working relationships with our customers. You will help our customers invest in solutions from across the Red Hat...
-
HRss Service Excellence
vor 1 Monat
Grasbrunn, Deutschland Open Text Corporation Vollzeit**HRSS Service Excellence -AMS/EMEA (M/F/d)**: - Req id: 32468- Grasbrunn, BY, DE**OPENTEXT - THE INFORMATION COMPANY** As the world's leading provider of software-based solutions for enterprise information management (EIM), OpenText offers a comprehensive portfolio of products, services, and cloud services for the intelligent and networked enterprise. We...
-
Senior HR Shared Services
vor 1 Monat
Grasbrunn, Deutschland Open Text Corporation Vollzeit**Senior HR Shared Services (HRSS) Specialist - Fluent in Dutch**: - Req id: 39224- Grasbrunn, BY, DE**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly...
-
Senior HR Shared Services
vor 1 Monat
Grasbrunn, Deutschland opentext Vollzeit**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Senior HR Shared Services
vor 1 Monat
Grasbrunn, Deutschland opentext Vollzeit**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Cloud Services Architect
vor 1 Monat
Grasbrunn, Deutschland Red Hat Software VollzeitAbout the job: We're building a specialized global Black Belt Sales team to improve the go-to-market strategy through Red Hat Managed OpenShift offerings on Amazon Web Services (AWS), Microsoft Azure, and other public clouds. As a senior member of the EMEA (Europe, Middle East and Africa) Managed OpenShift Black Belt team, you will focus on the Central...
-
Principal Architect
vor 4 Wochen
Grasbrunn, Deutschland opentext Vollzeit**OPENTEXT - THE INFORMATION COMPANY** As the world's leading provider of software-based solutions for enterprise information management (EIM), OpenText offers a comprehensive portfolio of products, services, and cloud services for the intelligent and networked enterprise. We help our more than 120,000 customers worldwide digitize data and processes and use...
-
Principal Architect
vor 4 Wochen
Grasbrunn, Deutschland Open Text Corporation Vollzeit**Principal Architect (M/F/d)**: - Req id: 33957- Grasbrunn, BY, DE Hamburg, HH, DE Frankfurt, Hesse, DE Virtual, DE Duesseldorf, NW, DE**OPENTEXT - THE INFORMATION COMPANY** As the world's leading provider of software-based solutions for enterprise information management (EIM), OpenText offers a comprehensive portfolio of products, services, and cloud...
-
Account Development Executive
vor 4 Wochen
Grasbrunn, Deutschland opentext Vollzeit**OPENTEXT - THE INFORMATION COMPANY** Als der weltweit führende Anbieter softwarebasierter Lösungen für Enterprise Information Management (EIM) bietet OpenText ein umfangreiches Portfolio an Produkten, Dienstleistungen und Cloud Services für das intelligente und vernetzte Unternehmen. Wir helfen unseren weltweit über 120.000 Kunden, Daten und Prozesse...
-
Account Development Executive
vor 1 Monat
Grasbrunn, Deutschland opentext Vollzeit**OPENTEXT - THE INFORMATION COMPANY** As the world's leading provider of software-based solutions for enterprise information management (EIM), OpenText offers a comprehensive portfolio of products, services, and cloud services for the intelligent and networked enterprise. We help our more than 120,000 customers worldwide digitize data and processes and use...
-
Account Development Executive
vor 1 Monat
Grasbrunn, Deutschland opentext Vollzeit**OPENTEXT - THE INFORMATION COMPANY** As the world's leading provider of software-based solutions for enterprise information management (EIM), OpenText offers a comprehensive portfolio of products, services, and cloud services for the intelligent and networked enterprise. We help our more than 120,000 customers worldwide digitize data and processes and use...
