Internship / Flexship Project Management Customer
vor 6 Monaten
**Aufgabe**:
Ob Pflicht
- oder freiwilliges Praktikum - Als Praktikant / Flexikant (m/w/d) profitierst du in jedem Fall von einer attraktiven Vergütung und unterstützt das Team bei folgenden verantwortungsvollen Aufgaben:
- Du unterstützt das zentrale CX-Team bei der Umsetzung des EU-weiten CX-Programms (NPS-System)
- Du benchmarkerst regelmäßig CX-KPIs und unterstützt Konzepte zur Optimierung der Customer Experience mit eigenen Ideen
- Du begleitest unsere Tochtergesellschaften in deinen CX-Transformationsprozess, indem du CX-Workshops vorbereitest und Datenanalysen zu deren Performance durchführst
- Du analysierst die CX-Performance und bereitest Präsentationen mit umsetzbaren Erkenntnissen vor
- Du identifizierst CX-Trends und stellst eine Best-Practice-Sammlung für unsere internationale CX-Community zusammen Du bringst deine Expertise ein, um Prozesse unseres Programms und unserer Plattform zu verbessern**Profil**:
Du hast mindestens dein viertes Bachelorsemester in Betriebswirtschaftslehre (Schwerpunkt Marketing) oder einem vergleichbaren Fach begonnen oder bereits mit sehr guten Noten abgeschlossen. Darüber hinaus konntest du bereits erste Praktika absolvieren und Erfahrungen im Projektmanagement sammeln. Außerdem verfügst du über folgende Kenntnisse und Fähigkeiten:
- Erste Erfahrungen im Bereich Customer Experience Management und Kundenfeedbackmethoden von Vorteil
- Fähigkeit, strategisch zu denken und konzeptionell, strukturiert und zuverlässig zu arbeiten
- Proaktiver und ergebnisorientierter Arbeitsansatz, Verantwortungsbewusstsein, grundlegendes Verständnis von Geschäftsmodellen der Telekommunikationsbranche von Vorteil
- Kundenorientiertes Denken, "Can-do"-Einstellung und starke Teamorientierung
- Ausgezeichnete MS-Office-Kenntnisse, insbesondere PowerPoint und Excel
- Verhandlungssichere Englischkenntnisse
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