Customer Researcher

vor 5 Monaten


Berlin, Deutschland DECATHLON Deutschland SE & Co. KG Vollzeit

**Aufgabe**:
**WHAT MAKES US SPECIAL**

DECATHLON IS EUPHORIA. It captivates you, is demanding and pushes you further. We love each other, we challenge each other. Experience us to feel it.
**BENEFITS**:

- **
Security**:We would like to work with you for a long time and hire you on a permanent basis.
- ** Flexibility**:You can freely organize your working hours and you have the opportunity to work up to four days per week from home.
- ** More time for you**:37.5 hours per week (7.5 hours per day).
- ** Financial Benefits**:Chance to receive monthly and annual bonus, also support for company pension plan.
- ** Employee Discount**:30% on all DECATHLON brands.
- ** We focus on your mental wellbeing**: you get 30 days holiday, free and anonymous online mental health counselling and the opportunity to take a one-month sabbatical every two years.
- ** Your Development**:Various further development and training offers, as well as a monthly exchange with your leader.
- ** The Team and Sports**: A motivated team that loves sports as much as you do.

**Profil**:
**YOUR RESPONSIBILITIES**
- You conduct qualitative and quantitative research to understand our DECATHLON customers and German consumers, including surveys, customer feedback analysis, market research, participatory workshops, usability testing, and competitor analysis.
- You monitor and translate research findings into actionable insights and design directions through written reports and presentations to the management and stakeholders.
- You collaborate with all the business units to understand their visions and requirements to ensure user-centered decisions are applied.
- You facilitate evidence-based decisions through a deep understanding of user behaviors, needs, and motivations.
- You create and deliver training about our customer feedback tools, to ensure stakeholders autonomy and be an user research sparring partner for the company.

**YOUR PROFILE**
- You have a Bachelor’s or Master’s Degree in related fields, such as Consumer Research, Psychology, Sociology, Anthropology or Market Research.
- You have 3+ years of experience as a consumer researcher or a comparable field.
- You have expertise in using customer feedback platforms such as Medallia, Qualtrics, and SurveyMonkey.
- You have strong project management skills with the ability to define, plan, and execute projects across a wide range of areas.
- You are confident in presenting your findings to stakeholders and you are proficient in German and English.



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