Senior UX Researcher
vor 2 Wochen
We are looking for **Senior UX Researcher (all genders)** to join our **Rider App Tribe (Logistics)** product teams to create a seamless experience for the riders, and internal products’ users globally.
Our mobile apps connect millions of riders worldwide, with restaurants and customers, and this helps Riders supplement their income and has a direct impact on their day to day lives.
To do this well, we have to understand their needs - globally If you’re an enthusiastic, innovative problem solver, hungry for a new adventure, an exciting job, and an international workplace is waiting for you in the heart of Berlin
You will influence product direction and roadmaps with your findings, and drive the understanding and empathy with our users across the product teams.
**Your mission**:
Autonomously manage and run multiple global research projects in parallel with various complexities, ranging from discovery to tactical by triangulation of the mixed methods.
(Drive) Contribute to the evolution of user-centered culture by studying the user behaviour, attitudes, and cognitions globally.
(Actively) Initiate and drive impactful foundational research projects to help clarify ambiguous problem spaces.
(Lead) Support prioritization of the research projects by evaluating the user and business value, effort, and product phase.
Build and drive the research roadmap in an agile working context by collaborating with various stakeholders and cross-functional teams.
Produce actionable research insights and (proactively) communicate with a variety of audiences.
Mentor and support less senior UX researchers, product designers, and product owners to help them grow their UX research skills.
Participate in the development of new and/or extension of existing research methods, operations, and processes.
**Your heroic skills**:
**Must have**:
- 3+ years (5+ years for senior position) of work experience in UX research, product research, or applied research.
- Ability to independently define research goals and questions, select the most adequate method and sampling, manage recruitment, execute, and synthesise data to generate actionable insights.
- (Excellent) Understanding of foundational research including not only in-depth interviews, usability tests but also contextual inquiries, co-designing workshops, diary studies, surveys.
- Strong understanding of how to connect research outputs with the overall product roadmaps and business strategy by focusing on the overall outcome to generate impact.
- Excellent planning, prioritization, and time-management skills to provide high-value research in a fast-changing environment by meeting deadlines.
- Experience with working as the primary investigator on a project and working across the full product lifecycle.
- Passionate about mentoring, enabling, and supporting non-field experts to conduct research and moderate sessions.
- Great interpersonal, communication, collaboration, and presentation skills.
- Self-driven, as well as an enthusiastic team player.
- Fluency in English required.
**Nice to have**
- Fluency in Spanish, Chinese, or Arabic is a huge plus.
- Experience working in a fast-paced environment, across multiple platforms and/or markets is a huge plus.
- Why Delivery Hero?
- Develop your skills with your educational budget for conferences and external training.
- Exchange ideas and meet fellow colleagues at regular meetups and learning exchanges
- Join company parties, hackathons, cultural and sports events.
- English is our working language, and our colleagues at Delivery Hero come from every corner of the globe, working in diverse, cross-cultural teams.
- Save responsibly with our corporate pension scheme.
- Learn German with free classes, access our e-learning platform and participate in our inhouse trainings.
- Enjoy massages, get your haircut in the office, join our free yoga classes or take a timeout in our nap room.
- And a lot more...
**About us**: As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. From prepared meals to groceries, flowers, coffee, medicine. We deliver whatever you need. We operate in over 70+ countries across Asia, Europe, Latin America, the Middle East and Africa and are also pioneering quick commerce, the next generation of e-commerce. As one of Europe’s largest tech platforms, we work with a global ecosystem of employees, riders, and partners, and are at the forefront of innovation.
As one of our Heroes, you’ll work in an international and dynamic environment, with other Heroes from every corner of the globe where you can grow and develop your career with the right support, every step of the way. We are building a company that future generations can be proud of and are committed to welcoming everyone to our table. Delivery Hero has a lot to offer when it comes to benefits: we want to empower our Heroes and that means caring about all aspects of their wellbeing, s
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