Customer Service Representative
vor 5 Monaten
**Who We Are**:
At Brooks, we believe a run can change a day, a life, the world. Everyone who works here is a key part of our obsession to make the best running gear on the planet. We want our business — which also happens to be our passion — to be a place where everyone feels welcome and comfortable being themselves. Our company culture defines us, bonds us together, and drives our success. We live this culture daily through our brand values: Runner First, Word is Bond, Champion Heart, There is no “I” in Run, and Keep Moving. This means we always solve for the runner, do what we say we will, give it our all, are generous with our humanity, and find a way to keep moving every day, because joy is kinetic.
Are you ready to help create something extraordinary?
**Your Job**:
The Customer Services Representative -Key Accounts will be the frontline contact for Brooks Key Accounts in DACH. You will be responsible for upholding the established standards of customer service excellence set by the Brooks DACH team’ whilst always looking for opportunities to excel on management of our Key Accounts. Brooks Customer Services meet the needs of the retailer by building strong relationships and supporting them through order processing, tracking and reviewing performance against set KPI’s as well as product explanation. Customer Services also communicate daily with Finance, Sales, Operations and Marketing, being an important line of communication for colleagues on the road.
As the Customer Service Representative
- Key Accounts, you will ensure seamless account management of our key accounts from order entry, tracking and inquiries to EDI set-up and inventory count.
**Your Responsibilities**:
- ** Key Account Management**:
- Liaise with Key Account Manager, Key Account Sales Rep, Sales Manager and Marketing to ensure highest levels of service for priority accounts.
- Ensure delivery schedules are confirmed and communicated with customers.
- Liaise and work with operations teams to ensure Key Account orders and deliveries.
- Ensure seasonal sales terms are uploaded correctly on the system.
- Respond to Key Account enquiries and ensure key information is shared with relevant stakeholders.
- Manage complex EDI processes for consignment contracts and support IT on EDI set-up for Key Accounts.
- Support Operations team on annual inventory count for consignment accounts.
- Communicate regularly with counterpart at Key Account to ensure seamless execution of account requirements such as VAS/DAS.
- Participate in pre-season discussions at Key Accounts with Key Account Manager and discuss season processing with dispatchers.
**Customer Orders and Sales Coordination**:
- Respond to reps/accounts within 24 hours of initial inquiry and interact with customers in a professional, friendly, helpful manner via various contact channels (including social media, chat, text).
- Enter and maintain Future Orders through different systems and ensure timely and accurately shipment in accordance with our operations & logistics protocols (Booking-in).
- Manage the entire order process from entry to invoicing based on automated Excel files provided by accounts with their sales figures.
- Track orders to provide estimated delivery times, and work with Operations team or DC to re-arrange deliveries as needed.
- Communicate an account’s shipping and packing requirements to the warehouse.
- Place fill in orders as well as provide information on inventory availability to accounts and sales reps.
- Proactively communicate with Sales Reps or Sales Management regarding order amendments and cancellations.
- Issue RA numbers and defective credits as needed within 5 working days.
- Review individual financial situation of customers and make determinations on shipment of orders with Finance, Key Account Manager and/or Sales Manager.
**Customer Database, Inquiries and Troubleshooting**:
- Creating new customer accounts.
- Provide accounts with information on our apparel and footwear lines and be able to help a customer determine which product is best for them.
- Deal with enquiries for B2B orders.
- Maintain an organize and up-to-date filing system for accounts orders and correspondence that can be easily accessed by others when needed.
- Work with credit to resolve invoicing issues. Fill out credit memos/debit as needed.
- Provide copy invoices/order confirmations/dispatch notes as needed.
- Process returns and issue credits when necessary.
- Work with credit to resolve invoicing issues. Fill out credit memos/debit as needed.
- Process returns and issue credits when necessary.
**Other Responsibilities**
- Perform special projects as assigned.
- Complete reports as provided by sales and management.
- Provide Sales and Marketing Support as needed.
- Other duties as assigned.
Brooks Sports, Inc. collects your personal data for the purposes of managing Brooks Sports, Inc.'s recruitment related activities as well as for organizational planning
-
Customer Service Representative
vor 5 Monaten
Duesseldorf, Deutschland Elementis Global VollzeitAbout Us Elementis offers performance-driven additives that help create innovative formulations for consumer and industrial markets, including Personal Care, Coatings, Energy and Talc. Finding opportunities to enhance our customers’ performance is at the heart of what we do—and has been for more than 175 years. We own unique raw materials, including the...
-
Customer Care Representative
vor 5 Monaten
Duesseldorf, Deutschland Boston Scientific Corporation Vollzeit**Customer Care Representative - Customer Excellence (m/w/d)**: - Remote Eligible: Hybrid- Onsite Location(s): Dusseldorf, Germany**#Boston Scientific** Seit über 40 Jahren arbeitet Boston Scientific als weltweit führendes Medizintechnikunternehmen an dem Ziel, das Leben von Patienten zu verbessern. Täglich stellen wir uns den wichtigsten...
-
Customer Care Representative
vor 6 Monaten
Duesseldorf, Deutschland Boston Scientific Corporation Vollzeit**Work mode**:Hybrid**Onsite Location(s)**:Dusseldorf, DE**#Boston Scientific** - Seit über 40 Jahren arbeitet Boston Scientific als weltweit führendes Medizintechnikunternehmen an dem Ziel, das Leben von Patienten zu verbessern. Täglich stellen wir uns den wichtigsten Herausforderungen der Gesundheitsbranche mit innovativen Produkten, einer Kultur der...
-
Customer Service Representative
vor 6 Monaten
Duesseldorf, Deutschland KGR VollzeitWe are recruiting for an international company a Customer Service Representative to join their teams in **Lisbon or Athens** **The role is based in Portugal or Greece** **Your Missions**: - Handle all incoming contacts from customers - Develop your knowledge continuously to effectively answer customer queries and resolve potential issues - Act as a key...
-
Customer Service Representative
vor 6 Monaten
Duesseldorf, Deutschland Mikan Scientific Inc. VollzeitJob Purpose: Serves customers by providing product and service information; resolving product and service problems. **Duties**: - Attracts potential customers by answering product and service questions; suggesting information about other products and services. - Opens customer accounts by recording account information. - Maintains customer records by...
-
Customer Service Representative for The Uk Market
vor 5 Monaten
Duesseldorf, Deutschland MEDIAFIX GmbH Vollzeit**About Us**: Join the leading company in the digitisation of analogue photos and films. Help us preserve memories while honouring your customer service skills with a forward-thinking employer. Are you a native speaker of English (preferably British English) and have a passion for delivering outstanding customer service? If so, we would like to hear from...
-
Customer Care Representative
vor 5 Monaten
Duesseldorf, Deutschland Boston Scientific Corporation Vollzeit**Work mode**:Hybrid**Onsite Location(s)**:Dusseldorf, NW, DE**BOSTON SCIENTIFIC** - Boston Scientific verändert das Leben durch innovative medizinische Lösungen. Dabei stehen wir an der Spitze der Medizintechnikbranche und entwickeln sie stetig weiter. Bei Boston Scientific geben wir Dir die Möglichkeit, alles was in Dir steckt, einzubringen, indem Du in...
-
Customer Service Representative
vor 6 Monaten
Duesseldorf, Deutschland Jobactive GmbH VollzeitFür unseren renommierten Kunden suchen wir am Standort Köln zum nächstmöglichen Zeitpunkt einen Customer Service Representative (m/w/d). **Ihre Aufgaben**: - Betreuung der inländischen Kunden - Auftragserfassung und -bearbeitung über div. Tools - Beratung und Unterstützung der Kunden in allen Fragen rund um die Bestellung und Lieferung -...
-
Customer Service Representative
vor 6 Monaten
Duesseldorf, Deutschland Sun Chemical Corporation Vollzeit**ÜBER UNS** Als Mitglied der DIC Gruppe ist die Sun Chemical führender Hersteller von Druckfarben und Pigmenten. In 63 Ländern arbeiten mehr als 22.000 Mitarbeiter an 250 Standorten jeden Tag daran, die Welt durch die Belieferung der verschiedensten Branchen von Kosmetik und Verpackungen über Landwirtschaft bis hin zur Automobilindustrie mit Farben zu...
-
Customer Service Representative
vor 5 Monaten
Duesseldorf, Deutschland Veralto Global VollzeitSind Sie interessiert an einer Tätigkeit in einem internationalen und vielseitigen Unternehmen? - Sie möchten für ein Unternehmen arbeiten, das sich der Nachhaltigkeit verschrieben hat? - Sie suchen ein freundliches und unterstützendes Team? **Wenn ja, lesen Sie weiter!** Bei Hach sichern wir die Wasserqualität für Menschen auf der ganzen Welt. Der...
-
Customer Service Representative
vor 6 Monaten
Duesseldorf, Deutschland Didriksons VollzeitICH BIN INTERESSIERT Möchtest du Teil einer erfolgreichen Marke mit Premiumprodukten und einem freundlichen und enthusiastischen Team werden? Teilst du auch unsere Passion möglichst viel Zeit draußen zu verbringen? Wenn das so ist, erfahre unten mehr über unser aktuelles Jobangebot bei Didriksons. Wir suchen zum schnellstmöglichen Zeitpunkt eine(n)...
-
Customer Service Representative
vor 5 Monaten
Duesseldorf, Deutschland HACK AG VollzeitProduktion, Vertrieb und Logistik in einem: Die BACKUNION GmbH vereint die eigenen Produktionsstätten mit den Lizenzproduktions-Partnern und sorgt zusätzlich für eine professionelle Vertriebsstruktur. Mit neuester Technologie und perfekter Organisation garantiert die Backunion außerdem eine reibungslose Logistik. Unsere hochwertigen Waren treffen auf...
-
Customer Services Representative
vor 5 Monaten
Duesseldorf, Deutschland Lush Manufacturing GmbH Vollzeit**Unsere Marke**: Lush ist ein Unternehmen der Innovation und der Möglichkeiten. Dies ist eine Chance für einen neuen Karriereweg, bei dem Du neue Fähigkeiten erlernen kannst, neue Leute kennenlernst und Teil eines lebendigen und pulsierenden Teams bist. Du arbeitest in einem hoch angesehenen Support-Team in einem innovativen Unternehmen, das die Art und...
-
Customer Support International Scanner Checkout
vor 6 Monaten
Duesseldorf, Deutschland Workstation Customer Care VollzeitOur client developes and markets cash register systems (soft - and hardware) for the stationary retail trade business. They are in use throughout Europe. Since business is running well they expand their international customer service / customer support team. What will you (M/F/d) do in customer support international? - First-level telephone support for...
-
Sales Representative
vor 6 Monaten
Duesseldorf, Deutschland PSE Personal Service Experts GmbH Vollzeit**Location**: Düsseldorf **Reference number**: 10000-1196827979-S PSE is a recruitment agency in Düsseldorf, which provides a portfolio of recruitment services for permanent contracts and temporary jobs to global Japanese companies. We operate across a wide range of sectors and are specialized in matching specialists and executives. Now our client, an...
-
Customer Service
vor 5 Monaten
Duesseldorf, Deutschland DPS Deutsche Personal Service GmbH VollzeitFür unseren renommierten Kunden suchen wir ab sofort mehrere **Customer Service Mitarbeiter**(m/w/d). Ihre Aufgaben: - Du **stimmst **mit unseren **strategischen Partnern** und deren **Endkunden **die **Erwartungshaltung **und **Bedürfnisse **für die Rekrutierung ab und **stellst **unsere **Service-Leistungen** vor - Du übernimmst **Konzeption **von...
-
Inside Sales Representative
vor 5 Monaten
Duesseldorf, Deutschland OVHcloud VollzeitPermanent contract- Sales- KÖLN, DE, 50670 Saarbrücken, DE, 66121 Frankfurt, DE, HE 60313- Hybrid- Hybrid**YOUR JOB**: Inside Sales Representative M/F/X **Within your #OneTeam** As a member of the OVHcloud Sales team, the Inside Sales Representative is in charge of acquiring and growing customers. The Inside Sales Representative is a key actor of OVH...
-
Customer Care Beauty Industry French
vor 7 Monaten
Duesseldorf, Deutschland Workstation Customer Care VollzeitOur client distributes beauty products for women - worldwide. The product range includes skin and hair care, make-up products and fragrance. To support order management and customer service of the French market, we are looking for you (M/F/d) to join the existing team. After a four week training you can perform this role from home - anywhere in...
-
Customer Support Beauty Industry French
vor 7 Monaten
Duesseldorf, Deutschland Workstation Customer Care VollzeitOur client distributes beauty products for women - worldwide. The product range includes skin and hair care, make-up products and fragrance. To support order management and customer service of the French market, we are looking for you (M/F/d) to join the existing team. **What will you be doing in this customer support role**: - You advise customers on...
-
Sales Representative Automotive
vor 5 Monaten
Duesseldorf, Deutschland Centre People Appointments Ltd VollzeitA well-established Japanese automotive-parts manufacturer in Germany is currently looking to recruit a Sales Representative for their Düsseldorf office. No previous sales experience is required for this, only a strong motivation to get into sales, and some interest or knowledge of automotives. Strong abilities in written and spoken English and German is...
