Customer Service Associate
vor 8 Monaten
**Title**:
Customer Service Associate
**Job Purpose**:
To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues.
**Main Duties and Responsibilities**:
- To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
- Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
- Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
- Booking and processing booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.
- Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
- Working all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
- Entering clinical trial sites into Marken’s internal database (where necessary).
- Preparing, verifying and distributing country specific project documentation.
- Filing and archiving where required.
- Attending customer meetings and teleconferences, when required.
**Requirements**:
- Skilled in use of Microsoft Suite (Excel, Word and Outlook)
- Knowledgeable with computers
- Thorough understanding of Aviation/Airline networks
- Excellent communication skills and ability to influence others
- Excellent problem solving and prioritization skills essential
- Flexibility in working hours required. Weekend coverage required in Customer Services in some cases
**Marken** is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.
**Moving Our World Forward by Delivering What Matters.
-
Customer Service Associate
Vor 2 Tagen
Kelsterbach, Deutschland Marken Vollzeit**Title**: Customer Service Associate **Job Purpose**: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. **Main Duties and Responsibilities**: - To monitor all shipments on a daily basis to ensure that shipments are collected and delivered...
-
Customer Service Associate
vor 7 Monaten
Kelsterbach, Deutschland Marken Vollzeit**Title**: Customer Service Associate **Job Purpose**: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. **Main Duties and Responsibilities**: - To monitor all shipments on a daily basis to ensure that shipments are collected and delivered...
-
Customer Service Associate
vor 2 Monaten
Kelsterbach, Deutschland Marken Time Critical Express GmbH VollzeitDie MARKEN Time Critical Express GmbH ist ein Tochterunternehmen von UPS und ein wichtiger Bestandteil von UPS Healthcare. Wir sind ein weltweit agierendes Unternehmen, Marktführer im Bereich Supply Chain Logistics und der einzige globale Anbieter, der sich zu 100% auf den Bereich Life Science" spezialisiert hat. Wir bieten Dienstleistungen rund um...
-
Customer Service Associate
vor 2 Monaten
Kelsterbach, Deutschland Marken Time Critical Express GmbH VollzeitDie MARKEN Time Critical Express GmbH ist ein Tochterunternehmen von UPS und ein wichtiger Bestandteil von UPS Healthcare. Wir sind ein weltweit agierendes Unternehmen, Marktführer im Bereich Supply Chain Logistics und der einzige globale Anbieter, der sich zu 100% auf den Bereich Life Science" spezialisiert hat. Wir bieten Dienstleistungen rund um...
-
Customer Service Representative
Vor 3 Tagen
Kelsterbach, Deutschland Syncreon VollzeitAs Customer Services Support you will work as part of the syncreon Control Tower customer services team. You will liaise with management, internal support teams and warehouse operations within syncreon - along with key account customer staff and our 3rd party carriers in managing day to day customer support activities. You will be handling complex queries...
-
Warehouse Associate
Vor 2 Tagen
Kelsterbach, Deutschland Marken Vollzeit**Title**: Warehouse Associate **Job Purpose**: The Warehouse Associate is responsible for stock management and overall warehousing for the Marken Branch. Will work in conjunction with all Marken operated branches and their agents. **Main Duties and Responsibilities**: - Day to day coordination of all material ordering, material reception, stock...
-
Warehouse Associate
Vor 2 Tagen
Kelsterbach, Deutschland Marken Vollzeit**Title**: Warehouse Associate **Job Purpose**: The Warehouse Associate is responsible for stock management and overall warehousing for the Marken Branch. Will work in conjunction with all Marken operated branches and their agents. **Main Duties and Responsibilities**: - Day to day coordination of all material ordering, material reception, stock...
-
Customer Service Representative
vor 1 Monat
Kelsterbach, Deutschland Syncreon VollzeitAs a **Customer Service Representative** with a focus on planning for international medical projects at **DPWorld **in **Kelsterbach**, you will be responsible for the coordination and efficient handling of our project planning and customer support. Do you have an agile working style and are you at home in dynamic environments? Then react quickly and become...
-
Quality Assurance Associate
vor 7 Monaten
Kelsterbach, Deutschland Marken Vollzeit**Title**: Quality Assurance Associate **Job Purpose**: The Quality Assurance Associate is responsible for the oversight and implementation of the Marken Quality Management System (QMS), Marken Standard Operating Procedures (SOPs), processes and policies required to manage and control Marken’s Storage, Distribution and Transportation, Kit Production...
-
Customer Service Agent
vor 7 Monaten
Kelsterbach, Deutschland dress-for-less GmbH VollzeitWir sind eines der beliebtesten Online Designer Outlets in Europa und vertreiben mehr als 350 Designer und Modemarken in 60 Ländern. Mit unseren 180 Mitarbeitern am Standort Kelsterbach nahe Frankfurt am Main sind wir seit 1999 eine feste Größe im E-Commerce. dress-for-less ist Teil der SIGNA Retail, einem der größten Handelsunternehmen Europas. SIGNA...
-
Ctd Operation Associate
Vor 3 Tagen
Kelsterbach, Deutschland Office Events P & B GmbH Vollzeit**Für wen suchen wir**: Wir suchen für unseren Kunden, einem internationalen Unternehmen der Pharmalogistik, einen - **CTD Operation Associate (m/w/d)** in Vollzeit. - **Ort**: Kelsterbach - **Vorteile**: - langfristiger Einsatz bei einem renommierten Kundenunternehmen mit guten Übernahmechancen - gute Erreichbarkeit des Kundenbetriebs, auch mit den...
-
Quality Assurance Associate
vor 3 Monaten
Kelsterbach, Deutschland Marken Vollzeit**Title**: Quality Assurance Associate **Job Purpose**: To mainly provide support to the CAPA System, Trainings and Vendor qualification process and records review. **Main Duties and Responsibilities**: - Maintain the culture of the importance of an integrated quality system within the company - Trainer of topics related to Quality for vendors and MKN...
-
Quality Assurance Associate
vor 4 Monaten
Kelsterbach, Deutschland Marken Vollzeit**Title**: Quality Assurance Associate (M/F/d) **Job Purpose**: To mainly provide support to the CAPA System, Trainings and Vendor qualification process and records review. **Main Duties and Responsibilities**: - Maintain the culture of the importance of an integrated quality system within the company - Trainer of topics related to Quality for vendors and...
-
Operations Associate
Vor 2 Tagen
Kelsterbach, Deutschland Marken Vollzeit**Title**: Operations Associate **Job Purpose**: Ensure the efficient use of packaging and supplies available in the warehouse to satisfy client and internal requirements. **Main Duties and Responsibilities**: - Ensure that all shipments recovered are arrived webscan at time of arrival and checked against the manifest - confirm proper pieces and weight -...
-
Customer Technology Advisor
vor 6 Monaten
Kelsterbach, Deutschland Kyndryl VollzeitWho We Are Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
Customer Service Agent Luftfracht
vor 6 Monaten
Kelsterbach, Deutschland Kuehne+Nagel VollzeitFür den Standort Frankfurt suchen wir zum nächstmöglichen Zeitpunkt eine/n Customer Service Agent (m/w/d) ** Ihre Rolle**: QuickSTAT bietet eine Premium-Logistiklösung für zeitkritische Anfrage, mit rund um die Uhr effiziente Transporte und Unterstützung. ** Ihre Aufgaben und Verantwortlichkeiten**: - Abwicklung von zeitkritischen, komplexen und...
-
Field Service Engineer
vor 1 Monat
Kelsterbach, Hessen, Deutschland syncreon America Inc VollzeitAbout the JobWe are seeking a skilled Field Service Engineer to join our team in Kelsterbach near Frankfurt a.M.. As an Installation Technician at logit.syncreon, you will be responsible for the on-time provision and installation of high-tech goods at our renowned clients' locations.The ideal candidate will have a strong technical background and excellent...
-
Sachbearbeiter:in Customer Service
vor 7 Monaten
Kelsterbach, Deutschland JP associates GmbH Vollzeit**Dein NXTLVL** - Renommiertes Unternehmen in einem internationalen Umfeld - Zuschüsse zu Fahrtkosten und Essensgeld - Weiterbildungs - und Entwicklungsmöglichkeiten - Mitarbeiterrabatte auf das Produktsortiment **Deine Aufgaben** - Du kümmerst dich um die Abwicklung von Kundenaufträgen, vom Bestelleingang bis zur Terminierung der Liefertermine und der...
-
Sachbearbeiter:in Customer Service
vor 7 Monaten
Kelsterbach, Deutschland JP associates GmbH Vollzeit**Dein NXTLVL** - Renommiertes Unternehmen in einem internationalen Umfeld - Zuschüsse zu Fahrtkosten und Essensgeld - Weiterbildungs - und Entwicklungsmöglichkeiten - Mitarbeiterrabatte auf das Produktsortiment **Deine Aufgaben** - Du kümmerst dich um die Abwicklung von Kundenaufträgen, vom Bestelleingang bis zur Terminierung der Liefertermine und der...
-
Associate Director
vor 6 Monaten
Kelsterbach, Deutschland Kyndryl VollzeitWho We Are Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
