Customer Technology Advisor
vor 5 Monaten
Who We Are
Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.
The Role
- Customer Success_
- Act and become our customers’ trusted advisor within their specialty. Works within a practice but responsible for adjacent areas to provide a complete Kyndryl customer solution
- Actively open doors and opportunities in other Kyndryl specialties by engaging with peers
- Maintain and develop relationships with key alliance partners and ecosystems; create referenceable customers
- Lead the technical / solution customer engagement as a technical solution expert, support the close of sale with the Customer Partner and Consult Partner
- Has the eminence to deliver billable work for early engagement of the sales process and ensure follow through to create customer satisfaction
- Commercial Success_
- Assist the Customer Partner and Consult Partner to identify, develop and close deals through deep technical / solution expertise
- Define a unique value proposition for respective area of expertise. Responsible for looking at the solution from a cross practice perspective to bring full value to the customer
- Collaborate with internal and external stakeholders to generate a winning response and optimal technical solutions
- Responsible to utilize the full breath of Kyndryl’s value propositions to develop profitable deals. Work with the pricing / commercial teams to ensure suggested solutions are profitable
- Support in developing/repackaging solution capabilities aligned to deal characteristics and needs in the targeted account
- Distinctive Expertise_
- Develop understanding of best-in-class, profitable solutions to bring into customer discussions to develop the right winning solution
- Leverage technology-specific expertise to support to win deals
- Support selling new solutions/offerings with an understanding of Kyndryl services capabilities
- Deep technical/solution expertise for respective area
- Ensure customer satisfaction and act with integrity
- Bring together Kyndryl deep technical and solution expertise with alliance partners for jointly successful pursuits.
- Externally recognized as an expert in the technology and/or solutioning area
Who You Are
The Customer Technology Advisor provides certified, technology-specific deep expertise in supporting sales. Work in tandem with the KD Consult Partner/AP on targeted opportunities and customers to develop technical or solution conversations, demos and presentation with, and for, the customer to establish our credibility and eminence. For applicable solutions have the skills to demonstrate and deliver value through show and tell.
Understands and stays up to date on Kyndryl service catalog and capabilities related to their area of technical expertise; understands linkages to other practices
Has strong foundational technical knowledge in an area with certifications from 2-3 vendors; maintains up-to-date vendor training; is internally certified in technologies / methods
Uses expertise to provide actionable guidance and insights to deliver customer value
Leads with customer pain points and matches to the right Kyndryl offerings
Is known as thought leader / ‘go to’ partner in solution and IP innovation within practice
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you We want you to succeed so that together, we will all succeed.
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