Intern / Working Student - Deutsch Customer Service

vor 6 Monaten


Berlin, Deutschland Dine In Taste GmbH Vollzeit

**Über die Position**:
Als ein Teil des getvoila Customer Service Teams bist du **erster Ansprechpartner für unsere Kunden und Partner-Restaurants**. Wir sind überzeugt davon, dass Kundenservice viel mehr ist, als das Beantworten der Fragen unserer Kunden. Für den Support ist es wichtig, Wege zu finden, um den Service von getvoila für unsere Kunden und Partner-Restaurants ständig zu verbessern.
- Als **erste Ansprechperson für unsere KundInnen** kümmerst du dich um die Aufnahme von Anrufen unserer Kunden und Partner
- Hierbei findest du die beste Lösung für unsere Kunden und beantwortest **Fragen zu unseren Produkten und Dienstleistungen**:

- Auch das **Management von Lieferausfällen** in Zusammenarbeit mit unserem **Operations-Team** zählt zu deinen Aufgaben

**Was solltest du mitbringen?**:

- Du bist derzeit an einer Hochschule/Universität **immatrikuliert** und möchtest uns unterstützen
- Ein hervorragende **Kommunikation** in Schrift und Wort (Deutsch und Englisch) zeichnet dich aus
- Idealerweise hast du bereits erste Erfahrungen im **Kundenservice** oder in anderen Berufen mit direktem **Kundenkontakt** sammeln können
- Du hast die Fähigkeit** lösun**gsorientiert** zu arbeiten und auch in stressigen Situationen den Überblick zu behalten

**Warum getvoila?**:

- Dich kannst bereit während dem Studium **erste praktische Erfahrung** in einem** high-growth Start-up Arbeitsumfeld** mit steiler Lernkurve sammeln
- Du wirst Teil eines** ambitionierten und motivierten Teams**, das die Foodbranche nachhaltig verändern will
- Du bekommst die Möglichkeit, erste Kontakte in der **Berliner Start-up Community** und in dem** Netzwerk von **FoodLabs** aufzubauen
- Du hast einen **flexiblen Arbeitsplatz **(Home-Office oder in unserem Office in Berlin Prenzlauerberg)

**Über uns**:
At voilà we will build the leading Chef-to-Customer Platform, enabling everyone to experience the best chefs & restaurants at home - literally everywhere We are keen to unlock the food experience category in food delivery by enabling award-winning, taste-making, and trendsetting chefs to ship nationwide and leverage tech to foster an authentic culinary experience at home.

We envision a world where access to the finest, most innovative, and trendsetting culinary highlights is not limited to a certain place & city. On this way, we are backed by the best VCs in the food industry, such as FoodLabs, and well equipped with culinary know how by the best partner chefs & restaurants.

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