Hotel Customer Service Agent Nf-02
vor 4 Wochen
**Duties**:
- Assists clientele in the completion or required forms and registrations cards. Answers questions pertaining to rules and regulations governing the assignment and use of quarters; issue room keys. May help in maintaining breakfast area.
- Makes reservations for incoming guests based on room availability. Interviews incoming guests to determine room assignment.
- Provides statement of non-availability when applicable. Posts registration information on the registration card. Orients guests concerning use of facilities and equipment, and other facilities available on post.
- Answers billing questions and concerns. Assists or arranges transportation. Computes charges for guests checking out, receives payments and room keys; renders receipt. At end of shift, accounts for and secures cash.
**Requirements**:
**Conditions of Employment**:
- Direct Deposit and Social Security Card is required.
- Meet qualification/eligibility/background requirements for this position.
- A one year probationary period may be required.
- Citizenship eligible under country SOFA agreement.
- In consideration of COVID-19, personnel within this area may routinely wear personal protective equipment (cloth face covering, latex gloves, and face shields) while performing their regular duties.
- Employee may be required to stand for extended periods of time.
- Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para 2 include Tier 1 background investigation.
- Will be required to work weekends, nights and Holidays.
**Qualifications**:
**QUALIFICATION REQUIREMENTS**:
Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with mínimal to no supervision. Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry. Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.
Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change. Ability to use office automated equipment in the performance of the required duties. Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel
**Best Qualifying Criteria**:
- At least (6) months of verifiable hospitality or customer service experience.
Those who possess the best qualified criteria may be referred to the selecting official first.
**Education**:
This job does not have an education qualification requirement.
**Additional information**:
**Area of Consideration**:
**Manual Applications**:
**Allowances, Incentives, and PCS Costs**:
- Payment Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
- Allowances, differentials, or incentives will not be paid.
- Employment Overseas provides a lot of additional benefits & entitlements, for information click here
- Applicants must comply with the Exceptional Family Member Program, for information click here
**Please check out our Applicant Information Kit**:
**Other**:
- Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
- Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies occur.
- Benefits
Review our benefits
**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants can claim the following eligibilities:
- NAF Preference - Family Member Preference (OCONUS ONLY)
- NAF Preference - Involuntarily Separated From the Military
- NAF Preference - Spouse Employment Preference (SEP)
- NAF Priority Consideration - Business Based Action
- NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
- NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
- NAF Priority Consideration - Outside Applicant Veteran (OAV)
- NAF Priority Consideration - Parent of a Veteran (OAV)
- NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)
**U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement. In NATO countries, employment under U.S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country. These individuals may not be employed under U.S. employment conditions in the country of their citizenship.**
- Benefits
Review our benefits
- Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depe
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