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Customer Service Representative

vor 4 Monaten


Duisburg, Deutschland Stryker Vollzeit

Sie haben Spaß daran exzellenten Kundenservice zu garantieren? Dann sind Sie bei uns genau richtig

Als **Customer Service Representative (m/w/d)** sind Sie unser Talent für den reibungslosen Ablauf von der Bestellung bis hin zum Zahlungseingang. Sie kümmern sich um das generelle Management der Kundenbestellungen, um unseren Stryker-Kunden ein Lächeln ins Gesicht zu zaubern.

**Unser Angebot an Dich**
- Als Customer Service Representative (m/w/d) sind Sie die Verbindung zwischen allen Hauptfunktionen des Business, wie Vertrieb, Franchises und Asset Management, um die Arbeitsprozesse durchzuführen.
- Ihnen ist ein hoher Qualitätsanspruch wichtig und Sie stellen dadurch einen erstklassigen Kundenservice sicher.
- Sie sind zuständig für die Disposition und Fakturierung.
- Hohe Verantwortung im Kundenumgang: Sie bearbeiten große Mengen an Kundenbestellungen über diverse Kanäle und sind für eine pünktliche Auslieferung der Bestellung verantwortlich (Einhaltung der Backorder Ziele).
- Das Management verschiedener Bestellungen der Außendienstmitarbeiter einschließlich Konsignationslagerbestellungen, kundenspezifischen Produktbestellungen, etc. gehören ebenfalls zu Ihrem Aufgabengebiet.
- Des Weiteren übernehmen Sie übergreifende Tätigkeiten, wie z.B. die Unterstützung der Außendienstmitarbeiter bei jeder Art von Zahlungszyklusprozessen oder den direkten Kontakt mit Lieferanten und Spediteuren bezüglich Vereinbarungen spezieller Zustellservices und der Organisation von Service-/Zustellfehlern.

**Das sind Deine Stärken**
- Sie verfügen über eine kaufmännische Ausbildung, z.B. als Industriekaufmann/-Kauffrau o. ä. und Sie konnten bereits mehrjährige Erfahrung in einer ähnlichen Position sammeln.
- Sie sind vertraut im Umgang mit integrierten EDV Systemen, EDI, Oracle oder SAP sowie MS Office.
- Analytisches, funktionsübergreifendes und prozessorientiertes Denken zeichnet Sie aus.
- Ihre ausgezeichneten Deutsch-, und sehr guten Englischkenntnisse sowie Ihr ausgeprägter Servicegedanke befähigen Sie in einem internationalen Arbeitsumfeld eines sehr erfolgreichen und stark wachsenden Konzerns zu interagieren.
- Sie arbeiten selbstständig, sind innovativ und übernehmen gerne Eigenverantwortung. Zudem haben Sie eine exakte und sehr zuverlässige Arbeitsweise und wissen durch eine offene und positive Art zu überzeugen.

Vielfalt ist uns wichtig. Wir freuen uns über Bewerbungen von Menschen ungeachtet ihrer ethnischen, nationalen oder sozialen Herkunft, des Geschlechts, einer Behinderung, des Alters oder ihrer sexuellen Identität.

**Zusätzliche Informationen**
Dank unseres flexiblen Arbeitszeitmodells haben Sie die Möglichkeit, teilweise aus dem Home-Office zu arbeiten. Eine regelmäßige Präsenz vor Ort an unserem Standort in Duisburg sollte jedoch stets gegeben sein, um tragfähige Beziehungen aufzubauen und den persönlichen Kontakt zu Kolleg*innen sowie den Fachbereichen aufrecht zu erhalten.

**Ihre Bewerbung**
Wir freuen uns auf Ihre aussagekräftige Online-Bewerbung unter Angabe Ihrer Gehaltsvorstellungen und inklusive aller relevanten Dokumente (aktueller Lebenslauf, Zeugnisse, ggf. Arbeitserlaubnis).

**Ihr Kontakt**: Bei Fragen steht Ihnen Frau Selina Ries unter +49 761 4888849 gerne zur Verfügung.