Technical Support

vor 2 Wochen


Munich, Deutschland saaroluna Vollzeit

Wir bieten IT Experten bundesweit IT Jobs und beraten Unternehmen aus verschiedenen Branchen bei HR Ads im Social Media Bereich.

Aktuell suchen wir für unser spannendes Projekt eine(n) Technical Support (m/w/d) hoher remote Anteil

Aufgaben

\#Unterstützen der IT-Anwender im Hardware
- und Softwareumfeld im Behördenumfeld
\#Priorisieren, Klassifizieren und ggf. Eskalieren von Störungsmeldungen
\#Klassifizieren, Terminieren und Erledigen von Standard-Anforderungen im Rahmen des 1st-Level-Supports
\#Weiterleiten von Tickets an die nachgelagerten Einheiten (2nd-Level-Support)
\#Dokumentieren im Ticket-System und der Wissensdatenbank

Qualifikation

\#Deutsch (C1) in Wort und Schrift und Englischkenntnisse
\#Berufserfahrung innerhalb der letzten 3 Jahre
\#Erfahrung mit einem Ticket-System
\#Bereitschaft zur Sicherheitsüberprüfung

Zeulenroda/ Jena/ Düsseldorf



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