Working Student Technical Support

vor 3 Wochen


Munich, Deutschland Moxa Vollzeit

**Description**

The Technical Support team of Moxa Europe GmbH is looking for a motivated **Working Student (f/m/d)** who will support customers or channels with technical issues and provide excellent customer service. This position is designed to offer you practical experience in the field of technical support who is pursuing a degree and is passionate about technology. You will have the opportunity to work closely with experienced Technical Support Engineers professionals and gain knowledge about our products and customer support. The assignment could be for 12 months, with around 20 working hours per week on average. An extension of the contract duration can be considered.

The **major areas of responsibility** for this role include:

- Assist users in resolving technical questions and document technical issues and solutions via Salesforce.
- Support in analyzing technical problems reported by users.
- Work closely with more experienced technical support engineers to escalate complex issues and ensure timely resolution.
- Communicate technical information in a clear and understandable manner to non-technical users.
- Provide updates to users on the status of their reported issues and ensure customer satisfaction.
- Collaborate with other technical support team members and cross-functional teams to address technical queries.
- Contribute to a knowledge base to facilitate efficient problem resolution.

**Qualifications**
- Enrolled in a relevant bachelor's or master's degree program in information technology, networking, or a related field.
- Basic understanding of switching and routing technologies.
- Show problem-solving skills and ability to think analytically.
- Excellent communication and interpersonal skills.
- Language: Excellent English (written and spoken), German is a plus.
- Customer-focused attitude and a commitment to providing quality support.

**Benefits as Working Student in Technical Support**
- Gain practical industry experience in a professional technical support environment.
- Exposure to a variety of technical issues and problem-solving scenarios.
- Mentorship and guidance from experienced technical support professionals.
- Development of communication and customer service skills.
- Enrich your capabilities about cybersecurity and industrial networking.

**What We Love About Moxa**
- Learning is in our DNA We practice meaningful feedback and constantly looking for ways to improve the status quo.
- We realize Global Diversity Here in Moxa Europe, we are 70 people with over 20 nationalities. (And it’s increasing) English is our primary in-house language and it’s fun to work with so many different cultures
- We are People Friendly We provide coffee, fruit, sparkling water on a regularly basis. Birthday Celebration, Family Day, Art-activity Support, Health Day, Sport Events, Global Cycling Tour, etc. (Come to find out more.)
- We Give Back to the Community Several voluntary-based initiatives are in place with some paid time-off for these activities.

**Primary Location**: Germany-Munich

**Work Locations**: Moxa MEU Office Streitfeldstrasse 25, Haus B Germany 81673

**Job**: Technical Support

**Schedule**: Part-time

**Employee Status**: Regular

**Travel**: No

**Job Posting**: Feb 7, 2024



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