Team Lead Customer Analytics

vor 18 Stunden


Berlin, Deutschland Zalando Vollzeit

**THE ROLE & THE TEAM**:
As **Team Lead Customer Analytics (all genders)** you will work for the Customer Analytics team in Zalando's Markets organization, which enables data driven business strategies for 20+ countries. Through our customer focussed analytics and segmentations we put our customers at the center of every marketing and retail decision.

We are looking for an experienced Analytics Lead to join our Customer Analytics team as a Team Lead Customer Segmentation and Audience Analytics leveraging customer data through customer segmentations and audiences to steer and target our customers with the aim of driving Customer Retention and Customer Lifetime Value.

**INCLUSIVE BY DESIGN**:
**WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)**:

- Lead and develop a team of customer data analysts. Own their engagement and health and support their continuous growth.
- Shape the team's vision by creating and owning the team's long term roadmaps. Guide your team to derive data driven insights from your contributions to customer targeting and steering from your team's segmentation and audience assets.
- identify new strategic opportunities with your team and recommend actions supporting the customer strategy. Communicate your recommendations to key business decision makers across the company up to the Executive Level
- Drive innovation, analytical rigour and best practices within your and across Customer analytics teams. Create a technical environment for your team to perform their work with state of the art tools.
- Collaborate with other cross-functional leaders from Applied Science, Engineering and Product to optimize and productionalize your team's segmentations and audiences to drive impact on customer retention and value

**WE'D LOVE TO MEET YOU IF**:

- Strong technical background with advanced SQL skills and programming background (e.g. Python, Jupyter, Airflow, Databricks). Excellent knowledge in coding for data retrieval, exploration and analysis. Advanced statistical skills such as A/B testing, causal inference. Basic understanding of Data Science methodologies
- Understanding of the economics of online platforms and/or online fashion retailers as well as the commercial KPIs governing their success
- Effective communication to convince any audience with the insights you and your team generate, compelling storytelling in any form enables decision-making

**OUR OFFER**:
Zalando provides a range of benefits, here's an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
- Employee shares program
- 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
- 2 paid volunteering days a year
- Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
- Work from abroad for up to 30 working days a year
- 27 days of vacation a year to start
- Family services, including counseling and support
- Health and wellbeing options (including Gympass)
- Mental health support and coaching available



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