Director of Services
vor 3 Wochen
**Additional Information**
**Job Number**24186814
**Job Category**Housekeeping & Laundry
**Location**Frankfurt Marriott Hotel, Hamburger Allee 2, Frankfurt, Hessen, Germany, 60486
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management
**JOB SUMMARY**
Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.
**CORE WORK ACTIVITIES**
**Managing Housekeeping Operations**
- Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Ensures guestrooms, public space and employee areas are cleaned according to operating standards.
- Ensures compliance with all housekeeping policies, standards and procedures.
- Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.
**Managing Departmental Costs**
- Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
- Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.
- Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
- Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.
**Ensuring Exceptional Customer Service**
- Responds to and handles guest problems and complaints effectively.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Empowers employees to provide excellent customer service.
- Develops goals and expectations for direct report managers.
- Celebrates successes and publicly recognizes the contributions of team members.
- Reviews employee satisfaction results to identify and address employee problems or concerns.
- Communicates expectations, recognizes performance, and produces desired business results.
**Conducting Human Resources Activities**
- Ensures property policies are administered fairly and consistently.
- Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Establishes goals and objectives for all areas of responsibility.
- Directs staff to strive for continuous improvement in all areas of responsibility.
- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
- Manages employee progressive discipline procedures for areas of responsibility.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures employees are treated fairly and equitably.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be
-
Regional Director of Sales Frankfurt
vor 2 Wochen
Frankfurt am Main, Deutschland HRG Commercial Services GmbH VollzeitDu bist ein Vertriebsprofi, Dein Herz schlägt für die Hotellerie und Du liebst Herausforderungen? Dann bist Du bei uns genau richtig, denn wir suchen DICH für unser Verkaufsteam! Wir das ist nicht nur ein Hotel. Wir sind die HR Group, eine der am schnellsten wachsenden Hotelgruppen in Europa. Zum Portfolio unserer eigentümergeführten Unternehmensgruppe...
-
Director of European Transformation
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Frankfurt School of Finance & Management VollzeitFrankfurt School of Finance & Management is seeking a highly experienced and innovative Centre Director to lead the Centre of European Transformation. This role presents a unique opportunity to shape and grow our Centre from the ground up, fostering a collaborative and entrepreneurial environment.The successful candidate will oversee daily operations,...
-
Director of Talent Acquisition
vor 1 Tag
Frankfurt am Main, Hessen, Deutschland Vicoland VollzeitJob Title: Director of Talent Acquisition - SAP ServicesAbout the Role:We are seeking a highly skilled and experienced Director of Talent Acquisition to lead our SAP Services vertical. As a key member of our Partner Management Team, you will be responsible for growing our pool of excellent Vicos that fit the demand side. Your core responsibility is to scale...
-
Cluster Director of Sales
vor 5 Monaten
Frankfurt am Main, Deutschland HRG Commercial Services GmbH VollzeitDu bist ein Vertriebsprofi, Dein Herz schlägt für die Hotellerie und Du liebst Herausforderungen? Dann bist Du bei uns genau richtig, denn wir suchen DICH für unser Verkaufsteam! Wir das ist nicht nur ein Hotel. Wir sind die HR Group, eine der am schnellsten wachsenden Hotelgruppen in Europa. Zum Portfolio unserer eigentümergeführten Unternehmensgruppe...
-
Regional Director of Sales Frankfurt
vor 2 Wochen
Frankfurt, Deutschland HRG Commercial Services GmbH VollzeitDu bist ein Vertriebsprofi, Dein Herz schlägt für die Hotellerie und Du liebst Herausforderungen? Dann bist Du bei uns genau richtig, denn wir suchen DICH für unser Verkaufsteam! Wir das ist nicht nur ein Hotel. Wir sind die HR Group, eine der am schnellsten wachsenden Hotelgruppen in Europa. Zum Portfolio unserer eigentümergeführten...
-
Director of European Transformation
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Frankfurt School of Finance & Management VollzeitFund your future with Frankfurt School of Finance & Management as we launch the Centre of European Transformation, a game-changing initiative that addresses the complex challenges of innovation, digitization, and climate change. As Centre Director, you will be at the forefront of shaping a sustainable future for Europe, unlocking growth potential and driving...
-
Director of Construction Delivery
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Vantage Data Centers VollzeitJob Title: Director of Construction DeliveryJob Summary: We are seeking a highly skilled Director of Construction Delivery to lead our construction team and oversee the delivery of our projects. The successful candidate will have a strong background in construction management and experience in leading teams.Key Responsibilities:Lead the construction team and...
-
Managing Director of Institutional Sales
vor 5 Monaten
Frankfurt am Main, Deutschland MFS Investment Management VollzeitAt MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions...
-
Cluster Director of Sales
vor 3 Wochen
Frankfurt, Deutschland HRG Commercial Services GmbH VollzeitDu bist ein Vertriebsprofi, Dein Herz schlägt für die Hotellerie und Du liebst Herausforderungen? Dann bist Du bei uns genau richtig, denn wir suchen DICH für unser Verkaufsteam! Wir das ist nicht nur ein Hotel. Wir sind die HR Group, eine der am schnellsten wachsenden Hotelgruppen in Europa. Zum Portfolio unserer eigentümergeführten...
-
Director of Partner Growth
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Vicoland VollzeitAbout VicolandVicoland is a pioneering company that is revolutionizing the professional services market by introducing Virtual Companies, or Vicos. Our innovative SaaS platform enables freelancers to collaborate and compete for large projects, providing an integrated solution for organizational, legal, and financial tech. With a strong presence in Europe and...
-
Director of Partner Growth
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Vicoland VollzeitAbout VicolandVicoland is a pioneering company that is revolutionizing the professional services market by introducing Virtual Companies, or Vicos. Our innovative SaaS platform enables freelancers to collaborate and compete for large projects, providing an integrated solution for organizational, legal, and financial tech. With a strong presence in Europe and...
-
Director of Partner Management
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Vicoland VollzeitAbout the RoleWe are seeking a highly skilled Director to lead our Partner Management team at Vicoland. As a key member of our leadership team, you will be responsible for scaling our pool of excellent Vicos that fit the demand side, with a focus on SAP services.Key ResponsibilitiesSource and manage candidates to find, qualify, and onboard them to build a...
-
Director of Partner Growth
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Vicoland VollzeitAbout VicolandVicoland is a pioneering company that is revolutionizing the professional services market by introducing Virtual Companies, or Vicos. Our innovative SaaS platform enables freelancers to collaborate and compete for large-scale digital projects.Job DescriptionWe are seeking a highly skilled Director to join our Partner Management Team. As a key...
-
Director of Partner Management
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Vicoland VollzeitAbout the RoleWe are seeking a seasoned professional to lead our Partner Management team in driving the growth of our Vico supply chain. As a Director of Partner Management, you will be responsible for scaling our pool of excellent Vicos that fit the demand side, primarily focused on SAP services. Your core responsibility will be to source and manage...
-
Director of Partner Growth
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Vicoland VollzeitAbout the RoleWe are seeking a seasoned professional to lead our Partner Management Team in scaling the supply of Vicos, our innovative platform for freelancers to collaborate on large-scale digital projects.As Director of Partner Growth, you will be responsible for growing the supply of Vicos that fit the demand side, currently focused on SAP services. You...
-
Director of Partner Growth
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Vicoland VollzeitAbout VicolandVicoland is a pioneering company that is revolutionizing the professional services market by introducing Virtual Companies, or Vicos. Our innovative SaaS platform enables freelancers to collaborate and compete for large-scale digital projects.Job DescriptionWe are seeking a highly skilled Director to join our Partner Management Team. As a key...
-
Director of Partner Growth
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Vicoland VollzeitAbout VicolandVicoland is a pioneering company that is revolutionizing the professional services market by introducing Virtual Companies, or Vicos. Our innovative SaaS platform enables freelancers to collaborate and compete for large-scale digital projects.Job DescriptionWe are seeking a highly skilled Director to join our Partner Management Team. As a key...
-
Director of Construction Delivery
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Vantage Data Centers VollzeitJob Title: Director of Construction DeliveryVantage Data Centers is seeking a highly skilled Director of Construction Delivery to lead our construction program and ensure that projects are delivered on time, within budget, and to the required quality standards.Key Responsibilities:Develop and implement construction strategies to achieve business...
-
Senior Director Professional Services
vor 5 Monaten
Frankfurt am Main, Deutschland Genesys VollzeitGenesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...
-
Director of Operations
vor 5 Monaten
Frankfurt am Main, Deutschland Hyatt Place Frankfurt Airport VollzeitSummary As a member of the Executive Leadership Committee, the Director of Operations is a central position at Hyatt Place Frankfurt Airport. This position reports directly to the General Manager. The Director of Operations is responsible for overseeing and managing all operational functions and departments, including Front Office, F&B Operations, Banquets...
