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Technical Conversational Designer
vor 5 Monaten
**Can you successfully design our Conversational AI solutions?**
This is your opportunity to become a member of our Technology Consulting division within E.ON’s Digital Technology organization. As a partner for our businesses, our division makes a major contribution as an internal professional services organization to accelerate the delivery of E.ONs Digital Transformation Strategy. E.ON is a leading European utility company, playing a key role in shaping the energy transition and connecting everyone to good energy.
If you have a passion for technology and want to make the world a greener place, you can become a changemaker in our energetic and diverse team
We are looking for a Technical Conversational Designer (f/m/d) to join our E.ON Digital Technology GmbH team.
**What you are responsible for**
- You are responsible for the conversational design of business processes and Natural Language Understanding (NLU) modeling for our central managed bots (chat and coice) at E.ON
- You independently design the conversations as well as NLU to build natural dialogues for customer service and internal E.ON employees
- You consult our business units developing their own conversational solutions and guide them on their conversation automation journey
- You analyze historical conversations and monitor the bot performance to identify and built strategic recommendations to optimize the customer experience
- You collaborate with various stakeholders from different teams and projects to build long lasting relationships
- You demonstrate how we can remain competitive in a fast-paced environment by keeping an eye on industry trends and innovations to foster continuous improvements
- You share your knowledge across the entire E.ON Group, conduct trainings and upskill your project teams
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**What you are good at**
- You have several years of work experience within the area of Conversational AI / Conversational Experience Design in the field of customer service and/or sales
- Profound knowledge on the most used conversational AI tools (e.g. Cognigy, Microsoft / Luis; Google / Dialogflow; AWS / Amazon Lex; etc.)
- You understand the logic behind the scenes for a business flow and how can different configuration influence the flows
- Ground knowledge in Python, Java Script will be a plus
- Proven experience on customer journey design and analytics to measure the effectiveness of customer journey designs
- Good understanding of agile methodologies, as well as Design Thinking
- Ability to gather and collect requirements from end-users to build up target models
- Hands-on mentality with a very creative mindset
- You are a team player and love to communicate openly
- Excellent German and English skills, additional European languages would be a plus
- You are willing to travel across Europe
**What you can expect from a career in E.ON Digital Technology**
**Do you have questions?**
**What you need to know**:
Job Req ID: 213093
Contract type: Permanent
Working time: Full time; Part or Full time
Company: E.ON Digital Technology GmbH
Location: Essen, Hannover, Berlin
Function area: IT/Digital; Consulting
