Customer Experience Agent

vor 3 Monaten

BerlinPrenzlauer Berg, Deutschland Bark.com Vollzeit

**About the Role**

Bark was voted the 6th fastest-growing company in the UK (Sunday Tech Track 100 awards) and we show no signs of slowing down. With 100% YoY growth for the last 3 years, we’re breaking new records monthly and are consistently recruiting, looking for bright and ambitious people to join our rapidly growing business. We have the start-up feel, with all the security of a hugely successful business.

We have an amazing company culture at Bark, where we invest in good people and talent is nurtured. We are looking for Customer Experience Agents to join our team. You’ll be the first point of contact for the professionals who use us and your role will be to ensure they understand how to make the most of the platform. We are looking for energetic and enthusiastic people with a flare for customer service and sales to come and make a difference to our team.

**Responsibilities**
- Be a product & customer expert, assisting new and existing professionals with any queries that they may have
- Handle inbound calls from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented.
- Onboard new professionals, getting them started and selling credits by showcasing the benefits of our platform and offering guidance to get them started successfully (all our sales are warm sales)
- Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business.
- Handle the day-to-day team inbox (we use Zendesk). Promptly responding to enquiries and resolving issues with a professional-first mindset

**Shifts**

You will be required to work 9:00am to 6:00pm Monday to Friday.

This is a hybrid role, with 3 days in the office and the remaining days working from home.

**Required Skills and Experience**
- Proficient in German and English (written and spoken). French fluency is a bonus
- Customer-facing/sales experience desirable (not essential)
- An interest in sales - no experience required (some of our previous top billers have had no experience at all)
- Ability to build strong rapport quickly and confidently with customers
- A driven self-starter, self-motivated with a great work ethic
- Confident in handling diverse queries, able to easily adapt to any given situation
- The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
- Exceptional attention to detail and follow-through

**Salary**:

- €28,000 base salary + uncapped commission (average €7,000+), (all sales are warm sales)

**Perks and Benefits**
- 25 days holiday per annum
- Learning & Development budget of up to €300
- Weekly prizes for top performers
- Free lunches once a month

Please submit your CV in English language (no worries, this does not need to be perfect, but you would need to be able to communicate with our UK team). Please attach any relevant references and state your salary expectations as well as your current notice period.

Art der Stelle: Vollzeit, Teilzeit, Festanstellung

Gehalt: 28.000,00€ pro Jahr

Arbeitszeiten:

- 8-Stunden-Schicht
- Feiertagsarbeit
- Montag bis Freitag

Leistungen:

- Betriebliche Weiterbildung
- Flexible Arbeitszeiten

Sonderzahlung:

- Provision

Möglichkeit zu pendeln/umzuziehen:

- Berlin-Prenzlauer Berg: bereit sein zu pendeln oder vor Antritt der Stelle einen Umzug zu planen (Erforderlich)

Sprache:

- Englisch (Erforderlich)
- Deutsch (Erforderlich)

Arbeitsort: Vor Ort

Voraussichtliches Einstiegsdatum: 05.11.2024

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