Customer Experience Agent

vor 7 Monaten


Berlin, Deutschland Urban Sports Club Vollzeit

**The opportunity**:
We are looking for a compassionate, communicative Customer Experience Agent with focus on B2E members to join our team in Berlin. As a Customer Experience Agent, you are the first point of contact for our members and the "face" of Urban Sports Club. As the bridge between customers and Urban Sports Club, you ensure our customers leave every interaction feeling positive about the Urban Sports Club offer and the support we provide. Your main responsibility will be to understand the differences between our B2C and B2B offers and support our B2E members in their specific requests.

Join our team and help us to continue inspiring people to lead an active and healthy life.

**Your responsibilities**:

- Serve as the direct link between Urban Sports Club and current and potential members
- Build a relationship with our members with your positive, compassionate, and clear communication
- Help us to continuously improve our level of customer service, our user experience, and our processes and tools
- Foster cross-departmental collaboration with colleagues from other departments, such as Sales, Finance, Growth and Customer Success
- Become an expert on all B2E-related topics and support other colleagues with your specific knowledge

**What you need to succeed**:

- You are a strong communicator in German and have a good level of English.
- Ideally, you already have experience in customer service or another position requiring strong communication and interpersonal skills.
- You are reliable, organised, and able to stay calm in stressful situations.
- You can relate to our customers and are excited about the opportunity to delight them in every interaction.
- You are a self-starter, quickly seeing what needs to be done and taking a structured approach to accomplishing the task at hand.
- You carry yourself with confidence and enjoy connecting with members, internal stakeholders, and your colleagues.
- You identify with our goals and mission - you are enthusiastic about sports and technology, and you want to inspire people to lead a happy and healthy life.

**Our offer to you**:

- We're working in hybrid mode offering you flexibility to work onsite and from home
- WorkOUT Life Balance: 30 days paid vacation per year, flexible working hours, free access to our Employee Assistance Program, plus up to 3 months of remote working from anywhere in the EU, desk swap policy allowing additional remote working time from our other European offices
- Regular team events and other initiatives helping employees to stay productive, healthy and engaged during hybrid mode
- Personal development perks including an annual budget for books and online trainings, regular internal trainings, German and English language classes
- Many additional perks including: choice of computer/technology, dog-friendly workplace, fully equipped kitchens with healthy snacks & beverages, employee referral bonuses, private pension with employer contribution, and more
- A free Urban Sports Club L Pro Membership

**_Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof)._



  • Berlin, Deutschland Dine In Taste GmbH Vollzeit

    **About the role**: We are looking for a compassionate, communicative Customer Experience Agent (M/F/x) in our HQ in Berlin, to be the first point of contact for our food lovers community in the Dutch market. Your Challenges: - Connecting with our customers with your positive, compassionate, and clear communication - Helping to continuously improve our...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client generates products that make payments easy. Their payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of their users’ payments are highlighted and shared in their social feed. As a...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client generates products that make payments easy. Their payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of their users’ payments are highlighted and shared in their social feed. As a...


  • Berlin, Deutschland Urban Sports Club Vollzeit

    **The opportunity**: We are looking for a compassionate, communicative CX Agent to join our Customer Experience team in Berlin and Lisbon. As a CX Agent, you are the first point of contact for our Members/Partners and the "face" of Urban Sports Club. As the bridge between customers and Urban Sports Club, you ensure our customers leave every interaction...


  • Berlin, Deutschland Urban Sports Club Vollzeit

    **The opportunity**: We are looking for a compassionate, communicative CX Agent to join our Customer Experience team in Berlin or Amsterdam. As a CX Agent, you are the first point of contact for our Members/Partners and the "face" of Urban Sports Group. As the bridge between customers and Urban Sports Group, you ensure our customers leave every interaction...


  • Berlin, Deutschland Urban Sports Club Vollzeit

    **The opportunity**: We are looking for a compassionate, communicative CX Agent to join our Customer Experience team in Berlin or Amsterdam. As a CX Agent, you are the first point of contact for our Members/Partners and the "face" of Urban Sports Group. As the bridge between customers and Urban Sports Group, you ensure our customers leave every interaction...


  • Berlin, Deutschland Urban Sports Club Vollzeit

    **The opportunity**: We are looking for a compassionate, communicative CX Agent to join our Customer Experience team in Berlin. As a CX Agent, you are the first point of contact for our Members/Partners and the "face" of Urban Sports Club. As the bridge between customers and Urban Sports Club, you ensure our customers leave every interaction feeling positive...


  • Berlin, Deutschland Urban Sports Club Vollzeit

    **The opportunity**: We are looking for a compassionate, communicative CX Agent to join our Customer Experience team in Berlin and Madrid. As a CX Agent, you are the first point of contact for our Members/Partners and the "face" of Urban Sports Club. As the bridge between customers and Urban Sports Club, you ensure our customers leave every interaction...


  • Berlin-Prenzlauer Berg, Deutschland Bark.com Vollzeit

    **About the Role** Bark was voted the 6th fastest-growing company in the UK (Sunday Tech Track 100 awards) and we show no signs of slowing down. With 100% YoY growth for the last 3 years, we’re breaking new records monthly and are consistently recruiting, looking for bright and ambitious people to join our rapidly growing business. We have the start-up...

  • Customer Service Agent

    vor 2 Wochen


    Berlin, Deutschland David Kennedy Recruitment Vollzeit

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Hebrew speaking Customer Service Agent to join their team. Position: Customer Service Agent Location: Berlin, Germany OR Remote Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Act as a focal point for...


  • Berlin, Deutschland O'Farrell Recruitment Vollzeit

    **We are currently seeking a Hebrew speaking Customer Solutions Agent for our client, a major multinational company in Berlin.** **Position Overview**: As a Hebrew agent within Customer Solutions, your primary responsibilities will be assisting customers and helping to resolve their inquiries. By using the latest in modern communication and technology...


  • Berlin, Deutschland Sitel Vollzeit

    **Customer Service Agent for the UK Market**: - Req ID#: 334412- Berlin, Berlin, DE**Customer Service Agent for the UK Market**: - Agent**About Sitel Group®**: As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is a tour operator and specializes in sustainable, ecologically valuable tourism. For this purpose our customer operates a travel portal, on which vacationers can inform themselves interactively and fast about travel areas, arrival modalities and prices. The potential customer does not always find what he is looking for and calls the mentioned...

  • Call Center Agent

    vor 2 Wochen


    Berlin-Kreuzberg, Deutschland Zeitgeist PS GmbH Vollzeit

    Call Center Agent / Customer Service Agent / Kundenbetreuer (m/w/d) in Vollzeit / Teilzeit Eine Bewerbung, viele Chancen. Zeitgeist findet für Sie den perfekten Job mit Zufriedenheitsgarantie. Werde Teil unseres Teams Zum nächstmöglichen Zeitpunkt suchen wir Sie als Call Center Agent / Customer Service Agent / Kundenbetreuer (m/w/d) in Vollzeit /...

  • Reservations Agents

    vor 9 Monaten


    Berlin, Deutschland Workstation Customer Care Vollzeit

    Our customer, one of the markets leading online travel services is recruiting talented staff to support the business in the fast-growing online travel booking industry. The support Team is looking for Customer Service Agents (M/F/d) to join their dynamic international work environment. As a Customer Service Agent (M/F/d) you will act as an intermediary...

  • Customer Support Agent

    vor 2 Wochen


    Berlin, Deutschland Jones Kemp Vollzeit

    Knowledge of the English language is required. We are looking for a motivated Customer Support Agent to lead our customer support department. The Customer Support Agent will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. **Responsibilities**: - Managing the customer support...


  • Berlin, Deutschland Avomind Vollzeit

    **About**: **The company** Our client is an international eSIM shop for more than 130 destinations. It’s simple to set up and provides 4G connection around the world. You’ll connect to the internet just by scanning a QR code, and you’ll never have to pay roaming fees again. **Job Description**: **The role** Responsibilities: A customer experience...


  • Berlin, Deutschland runtime Vollzeit

    14 € - 16 € pro Stunde Du bist zufrieden, wenn die Leistung stimmt? Dann haben wir den richtigen Job für Dich! Denn wir suchen genau Dich als **Customer Support Agent Niederländisch (m/w/d)** **ab 14 €** für ein Unternehmen in **Berlin**, das sich weltweit auf Customer Experience spezialisiert hat - ab sofort und im Rahmen einer...

  • Customer Service Agent

    vor 7 Monaten


    Berlin, Deutschland Cosmo Beauty Brand House GmbH Vollzeit

    Are you known for being emphatic, having a friendly personality and are you super customer-oriented? Then you might be the person we are looking for! For the role of Customer Service Agent (aka Beauty Consultant) we are looking for a flexible and committed colleague who can take away all questions and concerns from our customers. Tasks telephone. - You...

  • Customer Service Agent

    vor 2 Wochen


    Berlin, Deutschland SPEEDX LOGISTICS INC. Vollzeit

    As a team we are offering you to start working with us as a customer service agent. We believe that the comfort of our employees is the main source of our success as a company, here's why we care deeply about the professionals that are working for us. And you won't be an exception. It's a remote job with a permanent renewable contract in the USA. You'll...