Social Media Support Team Lead
vor 6 Monaten
**About GetYourGuide**:
GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, travelers from over 170 countries have booked more than 80 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 700 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. Visit our careers website to learn more.
**Team mission**:
We are looking for an enthusiastic Social Media Support Team Lead to be part of our B2C Ops environment. Our aspiration is to be an integral element of building our Brand by engaging with every Social Media and public channel interaction our traveler, influencer, and employee communities have with GetYourGuide in personalised, brand-effective ways. We want to be a human, fun presence across Social channels; recognisable by, and reliable in, our personalised, brand-reflective responses.
**You will**:
- Lead, coach, and mentor a team of Social Media Support Specialists to achieve their ambitious targets and support them in their learning and development
- Develop and implement a data-supported team strategy that drives excellence across process, operational setups, and continuous improvements
- Define the quarterly team OKRs and priorities, distribute ownership across the team, and ensure execution against operational targets and SLAs while keeping the big picture in mind
- Work closely with Brand and Marketing teams to ensure campaigns and content are engaged with, and promoted, via excellent social media support
- Ensure a strong collaboration between your team and key stakeholders both internally and externally to drive quality and process improvement
- Own and manage ad-hoc projects, experiments, and high impact initiatives such as solutions for scale and automation, in order to drive growth and innovation to improve the Supply Services
**Who you are**:
- You are an experienced people manager and know how to motivate and coach your high-performance team in a dynamic environment to achieve efficiency, quality, and continuous improvement goals
- You have strong business acumen to set the team's strategic direction, define priorities to create focus, and drive the right actions
- You have proven experience with creating and optimizing processes in a fast-growing Social Media environment, preferably e-commerce
- You dive deep into the data (Excel, Looker) to generate insights and measure the team's impact (knowledge of SQL is a plus)
- You know how to engage (senior) stakeholders around an initiative and lead it to success
- You are a great communicator who uses tailored styles to influence different personalities
- You are flexible, excited by change, and able to adapt to evolving business needs
- Excellent written and verbal communication skills in English
**How we set you up for success**:
- Invest in your development with an annual personal growth budget
- Create a comfortable workspace at home with an annual home office budget
- Become a part of our success with virtual stock options
- Enjoy flexibility with a hybrid work-from-home and telecommuting policy
- Save on transportation costs with discounted public transportation tickets
- Support your loved ones with generous maternity and paternity leave policies
And more...
**We look forward to hearing from you**:
**We are an equal-opportunity employer**:
**Important notice: Protect yourself from recruitment scams**:
- #LI-Hybrid_
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