Lead - Customer Value Management and Membership

vor 2 Monaten


Duesseldorf, Deutschland C&A Vollzeit

**The Team**:
This is an opportunity to join one of Europe's most widely recognised and much-loved fashion retailers, currently going through a transformation that's aimed at placing our consumers at the heart of everything we do.

This role will offer you the opportunity to lead our 'Customer Value Management & Benefits' team, that sits within our Membership & Consumer Engagement team of 18 people, all focussed on maintaining and improving customer loyalty and increasing C&A membership numbers.

If you are an inspirational leader and fantastic motivator of people, someone with a passion for customer loyalty, performance marketing and consumer engagement, then we'd love to hear from you

**The Role**:

- You will provide strategic direction to the wider CVM team (3 people) and have full oversight when it comes to building our customer loyalty proposition within our designated markets (12 countries in total).
- Develop and optimise the programme proposition by defining the targeted and untargeted benefit portfolio of the programme to drive acquisition, show-your-card and engagement
- Steer and monitor the commercial performance and markdowns of the benefit portfolio by running business cases on the different mechanics and monitoring the target achievements
- Defining the omni-channel customer value strategy to drive long term retention and incremental value
- Define the omni-channel offer calendar for C&A for you as input for the membership campaign planning and align it with countries and overall commercial planning unit
- Work out the concept and requirements of new member features with legal, product teams, campaign management and further stakeholders to hand it over into implementation
- Set up competition monitoring on loyalty proposition, offers, commercial loyalty activities and conduct customer survey together with market research to understand attractiveness of our proposition and further potentials

**What We Can Offer**:

- The opportunity to build a key business function from scratch, define process and make a lasting impact
- You will join a major retail organisation going through significant change, offering exciting project work where there will always be the opportunity for development and individual growth
- Lots of autonomy with regards to approach and deciding what will bring about the best results. You will act as the SME for this area and have full strategic oversight of this particular business area
- Flexible hybrid working options (2x per week remote)

**Useful Experience**:

- You may have experience in a mix of the following areas:

- Previous experience of team management and strategic oversight (essential)
- Profound knowledge of membership programs, CRM, customer engagement
- Proven background in customer value management and performance marketing
- Experiences in Omni-channel retail environment
- Strong affinity for customer analytics and data-based decision management



  • Duesseldorf, Deutschland C&A Vollzeit

    **The Team**: This is an opportunity to join one of Europe's most widely recognised and much-loved fashion retailers, currently going through a transformation that's aimed at placing our consumers at the heart of everything we do. This role will offer you the opportunity to lead our 'Customer Value Management & Benefits' team, that sits within our...


  • Duesseldorf, Deutschland C&A Vollzeit

    Here at C&A, we’re embracing digital transformation across the retail sector, whilst also ensuring we don’t lose sight of our heritage. “Let’s build the future together - the best is yet to come” Introducing the future of shopping at C&A! We're at the beginning of our digital transformation, and it's going to revolutionize the way technology...


  • Duesseldorf, Deutschland Mölnlycke Vollzeit

    **JOIN US AND MAKE A DIFFERENCE** Do you want a career that impacts millions of people for the good? At Mölnlycke, you’ll be helping to equip medical professionals with solutions to improve outcomes for patients. And you’ll develop your career in a growing organisation with an inspirational culture - where you’ll be recognised for the results...

  • Customer Success Lead

    Vor 2 Tagen


    Duesseldorf, Deutschland Trivago Vollzeit

    **About Us** - trivago, a German travel tech company, is building an accommodation search platform to help millions of travelers find their ideal stay for a great value. We save our users time and empower them to get more out of travel by comparing accommodation from leading booking sites. Travelers come to trivago because they know they can rely on our...

  • Team Leader

    vor 3 Wochen


    Duesseldorf, Deutschland PSE Personal Service Experts GmbH Vollzeit

    **Location**: Düsseldorf **Reference number**:10000-1193265926-S PSE is a recruitment agency in Düsseldorf, which provides a portfolio of recruitment services for permanent contract and temporary job to global Japanese companies. We operate across a wide range of sectors and are specialized in matching specialists and executives. Now our client, an...

  • Team Leader

    vor 2 Wochen


    Duesseldorf, Deutschland PSE Personal Service Experts GmbH Vollzeit

    **Location**: Düsseldorf **Reference number**:10000-1193265926-S PSE is a recruitment agency in Düsseldorf, which provides a portfolio of recruitment services for permanent contract and temporary job to global Japanese companies. We operate across a wide range of sectors and are specialized in matching specialists and executives. Now our client, an...

  • Team Leader

    Vor 7 Tagen


    Duesseldorf, Deutschland PSE Personal Service Experts GmbH Vollzeit

    **Location**: Düsseldorf **Reference number**:10000-1193265926-S PSE is a recruitment agency in Düsseldorf, which provides a portfolio of recruitment services for permanent contract and temporary job to global Japanese companies. We operate across a wide range of sectors and are specialized in matching specialists and executives. Now our client, an...


  • Duesseldorf, Deutschland loveholidays Vollzeit

    **Customer Service Team Leader** **40,000 to 45,000 euros pa** **Dusseldorf (office-based for a minimum of 3 months, moving to hybrid in the future)** **loveholidays **is hiring in Dusseldorf - and we are looking for a talented Customer Service professional to lead a motivated team. * Our journey so far* Since 2012, **loveholidays **has been enabling...

  • Strategic Marketing Lead

    vor 5 Stunden


    Duesseldorf, Deutschland Neste Vollzeit

    **Strategic Marketing Lead**: - Location: Düsseldorf, DE- Country/Region: DE- Job Area: Marketing- Business Unit: Renewable Polymers and ChemicalsReady to make an impact as part of a dynamic team? The Renewable Polymers & Chemicals (RPC) Business Unit is one of the most attractive and fastest growing businesses in Neste. **We are looking for a Strategic...

  • Country Sales Leader

    vor 2 Monaten


    Duesseldorf, Deutschland Resideo Vollzeit

    We have an exciting opportunity for a Country Sales Leader for a brand new position to manage our Germany Sales Business. As the Country Sales Leader for Germany, you will be responsible for implementing strategic sales initiatives to drive revenue and margin growth across the country. Managing a team of sales professionals, you will play a pivotal role in...


  • Duesseldorf, Deutschland Workstation Customer Care Vollzeit

    Our client distributes beauty products for women - worldwide. The product range includes skin and hair care, make-up products and fragrance. To support order management and customer service of the French market, we are looking for you (M/F/d) to join the existing team. After a four week training you can perform this role from home - anywhere in...


  • Duesseldorf, Deutschland Workstation Customer Care Vollzeit

    Our client distributes beauty products for women - worldwide. The product range includes skin and hair care, make-up products and fragrance. To support order management and customer service of the French market, we are looking for you (M/F/d) to join the existing team. **What will you be doing in this customer support role**: - You advise customers on...


  • Duesseldorf, Deutschland C&A Vollzeit

    **The future looks like you**: The People & Culture team is committed to enhance C&A’s growth and performance while living our values. We enable the organization to lead and transform the business through people and foster a workplace where everyone can become their best self. As Performance Management & Learning Lead you will have the opportunity to build...


  • Duesseldorf, Deutschland Mitsui Chemicals Europe GmbH Vollzeit

    **Job Title** - Group Leader Procurement & Inventory Management (male / female / diverse) We are the European subsidiary of a worldwide operating Japanese Chemical Company which employs around 18.000 employees. Within the Mitsui Chemicals Group, Mitsui Chemicals Europe GmbH takes care of the regions Europe, Middle East and Africa. Our product portfolio...


  • Duesseldorf, Deutschland Career Management GmbH Vollzeit

    Düsseldorf- ab sofort- Vollzeit- Job-ID: FV23-1321**Ihre Aufgaben**: - Support marketing activities and administration tasks and answer routine queries from across the business related to own area of specialism, referring the more complex professional queries to the right departments - Take care of, and improve the effective and efficient daily operation,...


  • Duesseldorf, Deutschland Career Management GmbH Vollzeit

    Düsseldorf- ab sofort- Vollzeit- Job-ID: FV22-1168**Ihre Aufgaben**: - Support marketing activities and administration tasks and answer routine queries from across the business related to own area of specialism, referring the more complex professional queries to the right departments - Take care of, and improve the effective and efficient daily operation,...


  • Duesseldorf, Deutschland MEDIAFIX GmbH Vollzeit

    **About Us**: Join the leading company in the digitisation of analogue photos and films. Help us preserve memories while honouring your customer service skills with a forward-thinking employer. Are you a native speaker of English (preferably British English) and have a passion for delivering outstanding customer service? If so, we would like to hear from...


  • Duesseldorf, Deutschland Abbott Laboratories Vollzeit

    Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. In Germany, Abbott has more than 3,000 employees working in manufacturing, research and development, logistics, manufacturing, sales and marketing. They are...


  • Duesseldorf, Deutschland Restoration Hardware Vollzeit

    RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the...


  • Duesseldorf, Deutschland C&A Vollzeit

    **The future looks like you**: As Indirect Procurement Category Lead for Logistics, you will be responsible for driving value through collaboration with Supply Chain, Technology, and external partners. You will be part of the Indirect Procurement leadership team and will report to the Head of Indirect Procurement. If you are inspired by solving complex...