Customer Service Representative for The Uk Market

vor 3 Wochen


Duesseldorf, Deutschland MEDIAFIX GmbH Vollzeit

**About Us**:
Join the leading company in the digitisation of analogue photos and films. Help us preserve memories while honouring your customer service skills with a forward-thinking employer.

Are you a native speaker of English (preferably British English) and have a passion for delivering outstanding customer service? If so, we would like to hear from you We are looking for a part-time Customer Service Representative to support our UK market. You will primarily handle inbound and outbound communications with our British customers. Additional language skills are a plus, enabling you to assist customers in German, Dutch, or French as well.

**Key Responsibilities**:

- **Outbound Customer Service**: Engage proactively with customers who have expressed interest in our digitisation services.
- **Sales of Additional Services**:Provide advice and sell supplementary services to enhance the quality and value for our customers.
- **Support for Access Points**:Acquire new partners in the UK and provide training on our processes.
- **Business Customer Support and Quotation**: Prepare customized quotes for our business clients in the UK.
- **Complaint Management**:Assist in managing and resolving complaints from UK customers.

**Qualifications**:

- **Professional Attitude**:Friendly, attentive, and customer-focused.
- **Efficient Work Style**:Ability to work quickly and efficiently without compromising quality.
- **Communication and Team Skills**:Strong communication skills and a team-oriented mindset.
- **Responsibility and Initiative**:Proactive and responsible in handling customer service tasks.
- **Telephone Stamina**:Ability to remain focused and courteous during extended phone interactions.
- **Language Proficiency**:Fluent English (native level); German skills (minimum B1).
- **Experience and Skills**:Previous experience in customer service or sales, ideally with a commercial background. Motivated individuals from other fields are also welcome to apply.

**What We Offer**:

- **Flexible Work Options**:After a two-month training period, you can work flexibly from home.
- **Competitive Compensation**:We offer a fair salary and a performance-based bonus system. Share your salary expectations with us.
- **Flexible Working Time Account**:Overtime can be compensated with time off or paid out by agreement.
- **Subsidized Urban Sports Club Membership**:Access to a variety of sports and wellness activities.
- **Subsidized ‚Deutschland Ticket‘**:Flexible and sustainable mobility for your daily commute.
- **Positive Work Environment**:A friendly, supportive, and family-like work culture.

**How to Apply**:
Are you ready to help us bridge the gap from the analogue to the digital world? At MEDIAFIX, you will be part of a dynamic team working on innovative projects in a supportive environment. We value your contributions, ideas, and offer you the flexibility to work on your terms.

Contact Person: Hendrik Christen

Please include your earliest possible start date and salary expectations.



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