Energy Customer Support Specialist

vor 3 Wochen


Berlin, Deutschland Tesla Vollzeit

What to Expect
- *This role can be based in Berlin or Amsterdam*
- Tesla is looking for a customer-focused, experienced and motivated Energy Customer Support Specialist to join our Energy team in Amsterdam.
- If you love helping people, are customer-centric and technically skilled, we would love to meet you. As a Customer Support Specialist, you will act as a the first point of contact for our customers and installers, provide product information, answer question and resolve any problems that our customers and installers might face.
- You’ll mainly provide customer support for our home battery, the Powerwall. Tesla’s Powerwall is a home battery designed to store energy from solar or the grid, so our customers can use the energy anytime they want - at night or during an outage.

What You’ll Do
- Evaluate the needs of customers & installers and work in a creative, pro-active manner to resolve technical and general support enquiries for our Energy products
- Determine best course of action for all support activities
- Communicate customer & installer concerns escalation team and others as necessary to resolve issues
- Accurately record issues and data into CRM/Support Systems

What You’ll Bring
- 2+ years of experience in a customer support role, experience in a technical environment is considered a plus
- Excellent written and verbal communication in English and Italian. In addition, you also speak fluently Dutch and/or Spanish and/or German
- Ability to multi-task, prioritize, and manage time effectively
- Familiarity with Customer Relationship Management systems and practices
- Follow oral and written instructions with attention to detail
- Establish and maintain positive, cooperative, working relationships
- Work in a team-based environment and achieve common goals



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