Team Lead in Customer Care Required
vor 3 Wochen
For one of our international BPO call center providers we are looking for a talented team lead (M/F/d).
Are you a motivated individual who enjoys a fast-paced working environment, exciting new challenges and want to be part of developing a new project right from the start? We seek a natural leader with an entrepreneurial spirit that can build, train, motivate and inspire the Sales Team.
Your Responsibilities
- Developing, coaching, monitoring and motivating a team of up to 15 people
- Onboarding new team members, teaching sales processes and selling their vision while always leading by example
- Conducting monthly performance and people management reviews as well as weekly one-on-ones and team training sessions
- Organising knowledge and proper documentation of processes and policies while driving process innovation and pushing initiatives to improve customer experience and satisfaction
Your Profile
- Experienced Team Leader having worked within a sales/customer care environment for at least 2 years
- Great communicator who is able to use tailored communication styles to influence different personalities and understand team dynamics
- Our customer wants leaders that have a flare for reporting, analysing data and using their findings to identify areas of improvement that will shape their approach to managing their team
- Constantly looking for ways to streamline processes and improve service
- Comfortable working with targets and always striving to exceed expectations
- Flexible and always willing to find solutions to problems and adapt to changing systems and processes
- Fluent in English and German, both verbal and written
- OUR SERVICE OF COURSE IS FREE OF CHARGE FOR APPLICANTS*
We´re looking forward to hearing from you
**Work in Berlin Recruitment Agency**
**Alt-Moabit 96b**
**10559 Berlin**
**Visit us at: work-in-berlin.eu**
**If you need any assistance please don't hesitate to call Robert or Arnaud on
+49 (0) 30 789 59 07 11
**Skills that work well with our company are**: customer service and customer support, sales and marketing, hospitality, retail experience, management experience, finance, appointments, call center experience
**Job Types**: Full-time, Part-time, Permanent
**Job Types**: Full-time, Permanent
-
Team Lead Customer Care
vor 7 Monaten
Berlin, Deutschland Aroundhome VollzeitAufgaben Als Team Lead Customer Care (all genders) bist Du fachlich sowohl für unser Quality Management als auch das Training im Customer Care Bereich verantwortlich und führst das Team mit drei Quality Managern sowie unseren drei Coaches als Einheit. Dabei setzt Du die Standards für den gesamten Customer Care Bereich in Hinblick auf Qualität. - setzen...
-
Team Lead Customer Care
vor 2 Wochen
Berlin, Deutschland Zalando VollzeitAs a Customer Care Team Lead (all genders) you are responsible for the Spanish Team. You will guide your team with regular meetings, coaching, support and motivation whilst helping achieve company goals. **INCLUSIVE BY DESIGN**: **WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)**: - Maintain a constant flow of information within the team and the next level...
-
Team Lead Customer Care
vor 7 Monaten
Berlin, Deutschland MILES Mobility VollzeitJoin the ride! Wir erweitern unsere Flotte, daher suchen wir dich zur Verstärkung unseres Customer Care Teams als Team Lead Customer Care (w/m/x/d) Deine Aufgaben - Du übernimmst die fachliche und disziplinarische Führung von 15-20 Customer Care Superheroes - Du siehst deine Rolle als Support-Position, um den Agents das bestmögliche Arbeitsumfeld zu...
-
Team Lead Customer Care
vor 7 Monaten
Berlin, Deutschland khadi Naturprodukte GmbH & Co. KG VollzeitIn Khadi entfaltet sich die ganzheitliche Kraft des Ayurveda für Deine Haare, Haut und Dein inneres Lächeln. Beauty by Balance. WAS UNS EINZIGARTIG MACHT Du bist auf der Suche nach einer Tätigkeit, bei der sich nicht nur Deine Karriere, sondern auch Deine Persönlichkeit entfaltet? Komm zu khadi! Wir sind Deutschlands führende Marke für Ayurvedische...
-
Senior Team Lead Customer Care
vor 2 Wochen
Berlin, Deutschland Zalando Vollzeit**THE ROLE & THE TEAM**: As **Senior Team Lead Customer Care (all genders) **your skills and experience will help to lead, develop and motivate multiple Customer Care teams in two or more of our markets. Additionally, the Senior Team Lead has the responsibility to supervise and optimize operational and qualitative Customer Care performance, service...
-
Customer Care Specialist Bicycles
vor 2 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitOur client is a designer and manufacturer of bicycles and related products. They believe the bicycle can be a simple solution to many of the world’s most complex problems, and is committed to breaking down the barriers that prevent people from using bicycles more often for transportation, recreation, and inspiration. **About the role**: Customer Care...
-
Team Lead Customer Care
vor 2 Wochen
Berlin, Deutschland MILES Mobility VollzeitJoin the ride! Wir erweitern unsere Flotte und das bedeutet natürlich auch, dass wir mehr Kund: innen betreuen. Daher suchen wir zur Verstärkung unseres Customer Care Teams dich als Team Lead Customer Care (w/m/x) Deine Aufgaben - Du übernimmst die fachliche und disziplinarische Führung von 15-20 Customer Care Superheroes - Du siehst deine Rolle als...
-
Customer Service Fragrance and Body Care
vor 8 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client is a global skincare, fragrance and body care brand with a genuine ethical approach to its products, people and business. As a Customer Service Coordinator (M/F/d) will be in charge of all Administrative and Service for the Sell-In customers, which include Wholesale, Department Stores, B2B, TV Channels, Corporate Gifts and Spa for all brands...
-
Team Lead Customer Care
vor 2 Wochen
Berlin, Deutschland Aroundhome Vollzeit**Aufgaben**: Als Team Lead Customer Care (all genders) bist Du fachlich sowohl für unser Quality Management als auch das Training im Customer Care Bereich verantwortlich und führst das Team mit drei Quality Managern sowie unseren drei Coaches als Einheit. Dabei setzt Du die Standards für den gesamten Customer Care Bereich in Hinblick auf Qualität. -...
-
Team Lead Customer Care
vor 7 Monaten
Berlin, Deutschland MILES Mobility VollzeitJoin the ride! Wir erweitern unsere Flotte, daher suchen wir dich zur Verstärkung unseres Customer Care Teams als Team Lead Customer Care (w/m/x/d) Deine Aufgaben - Du übernimmst die fachliche und disziplinarische Führung von 15-20 Customer Care Superheroes - Du siehst deine Rolle als Support-Position, um den Agents das bestmögliche Arbeitsumfeld zu...
-
Team Lead Customer Care
vor 8 Monaten
Berlin, Deutschland MILES Mobility VollzeitJoin the ride! Wir erweitern unsere Flotte, daher suchen wir dich zur Verstärkung unseres Customer Care Teams als Team Lead Customer Care (w/m/x/d) Aufgaben - Du übernimmst die fachliche und disziplinarische Führung von 15-20 Customer Care Superheroes - Du siehst deine Rolle als Support-Position, um den Agents das bestmögliche Arbeitsumfeld zu...
-
B2b Customer Care
vor 9 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur customer is active in the logistics industry, with focus on transport and warehousing. The euro-pallet serves as a central mean of transport. The commercial department is, inter alia, responsible for documenting and managing the inventory of euro-pallets in the various warehouses and with customers. To expand the existing team, we are looking for you...
-
B2b Customer Care
vor 2 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitOur customer is active in the logistics industry, with focus on transport and warehousing. The euro-pallet serves as a central mean of transport. The commercial department is, inter alia, responsible for documenting and managing the inventory of euro-pallets in the various warehouses and with customers. To expand the existing team, we are looking for you...
-
Customer Service Car Subscription Lease
vor 3 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitWith their new sales concept - Car Subscription Lease - our client is a trendsetter and one of the leaders when it comes to inspiring new customers for their own brand world. For a monthly rate, customers always drive a current vehicle, selected from a pre-booked package: on request, the vehicle can be changed: a station wagon for holidays, a SUV for the...
-
Team Lead Customer Care
vor 2 Wochen
Berlin, Deutschland sonnen GmbH VollzeitStandort: Berlin, BE, DE Home Office, DE- Stellen-ID: 3031**Wir suchen zum nächstmöglichen Zeitpunkt Verstärkung für unser #teamsonnen**: Saubere und bezahlbare Energie für alle Menschen ist eine der größten Herausforderungen unserer Zeit. Sonnen hat sich dieser Mission seit 2010 verschrieben und ist heute in Europa, den USA sowie Australien mit...
-
Team Lead Customer Care Team Czech
vor 8 Monaten
Berlin, Deutschland Zalando VollzeitAs a Customer Care Team Lead for Czech you are responsible for 13 Specialists. You will guide your team with regular meetings, coaching, support and motivation whilst helping to achieve company goals. **WHERE YOUR EXPERTISE IS NEEDED**: - Maintain a constant flow of information within the team and the Senior Team Lead - Guide your employees by providing...
-
Customer Service Dutch Streaming Platform HOMEOFFICE
vor 3 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitWhile television episodes of popular series are broadcasted in sequence - often with a waiting period of up to a week for the next episode - our client offers all episodes simultaneously on the network. Users can decide for themselves what they want, when, where and how often they want to see them - just a few clicks are enough to start a series or a film...
-
Customer Service Dutch Streaming Platform HOMEOFFICE
vor 3 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitWhile television episodes of popular series are broadcasted in sequence - often with a waiting period of up to a week for the next episode - our client offers all episodes simultaneously on the network. Users can decide for themselves what they want, when, where and how often they want to see them - just a few clicks are enough to start a series or a film...
-
Customer Service Team Lead
vor 7 Monaten
Berlin, Deutschland Instapro Group VollzeitInstapro Group (MyHammer.de) is currently seeking a Customer Service Team Lead to join our Operations team. The primary focus of the role is the management of our Customer Service team, which is responsible for core and new test campaigns with the objective to promote our product and ensure customer satisfaction. As a Customer Service Team Lead, you will be...
-
Customer Service Fleet Management
vor 2 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitOur customer is the division of a car bank, which deals exclusively with the care of larger corporate customers. First and foremost, this involves caring for the leased vehicles of field staff and executives. For the newly developed markets we require customer support staff speaking either of the following languages: Polish or Norwegian. Often communication...
