Integration Specialist Emea

vor 2 Monaten

Berlin, Deutschland Vention Vollzeit

**Company Description**
Vention helps some of the most innovative manufacturing companies automate their production floor in just a few days. Vention's online-first manufacturing automation platform (MAP) enables its clients to design, automate, order, and deploy manufacturing equipment directly from their web browser.

Vention is headquartered in Montreal, Canada, with offices in Berlin and Boston, and is used in over 3,000 factories on 5 continents. As one of Canada’s Most Admired Cultures and Great Place to Work, we are a performance driven culture that cares deeply about happiness. We like ambitious goals, facts & data, and constructive debates. But at the same time, we know that we can’t repeatedly push ourselves if we are not surrounded by an uplifting and caring work environment. Those two sides of our culture, feed each other and are safeguarded with the same level of attention. Our values & principles include:

- ** We make our clients successful**:

- we do what’s right for our customers, even when it makes our roles more challenging.
- ** We execute and deliver** - we set ambitious goals for ourselves and are energized about meeting them.
- ** We debate, then commit**:

- we challenge our own perspectives and ideas in pursuit of the best solutions.
- ** We innovate to inspire** - we value innovation in products, user experiences, and business practices.
- ** We collaborate to achieve more - **we work as one team to achieve more than we would on our own.
- ** We empower our people to reach their full potential** - we hold ourselves to high standards but know when to celebrate progress & achievements

As **Integration Specialist, **you will serve as a technical expert responsible for ensuring outstanding customer support, giving product feedback to our development teams, paving the way for delivering turnkey solutions in Europe, overseeing the VXC in Berlin, and leading technical training sessions.

Your mission is to guarantee exceptional customer satisfaction, and the successful deployment of turnkey projects while adhering to expectations and lead times.

More specifically the role includes but is not limited to:
**Customer Support **- Provide comprehensive support throughout the entire sales cycle, enhancing the overall customer experience including:

- Training: Conduct VAP, pre-sale, and post-sale training sessions covering technical onboarding, assembly training, maintenance, and technical support during equipment commissioning.
- Logistics and Operations: Proactively address logistics and delivery issues, acting as the primary liaison between operations, sales, and clients. Handle tasks such as order processing, follow-up, returns, and Zendesk administration.
- Remote Support: Engage with customers in Remote Support subscription calls, especially for VIP-level clients.
- Communication Management: Monitor phone calls and ensure proper routing within the organization. Collaborate with other departments to drive continuous improvement projects that enhance the customer experience.
- Process Optimization: Create and maintain a roadmap for continuous improvement, optimizing the end-to-end delivery process. Provide valuable feedback to relevant teams (Product, Applications, Sales, Marketing) to resolve issues and enhance future deliveries.

**Integration**:Forge and shape the future of the deployment division in EMEA by assuming the forefront position in commissioning turnkey solutions across Europe including:

- Project Management: Act as the project manager for the delivery and commissioning of complex equipment, facilitating collaboration between internal and external stakeholders.
- Pre-Sale Support: Assist in the pre-sale process by conducting testing and leveraging your product expertise.
- Turnkey Projects: Execute project management tasks and manage customer communications related to Vention’s turnkey projects.
- On-Site Deployment: Install, configure, deploy, and commission Vention’s turnkey projects at client sites, focusing on both hardware and software integration.
- Post-Commissioning Support: Take ownership of the initial post-commissioning support phase for clients, ensuring a smooth transition into regular operations.
- Documentation: Develop and refine documentation related to the delivery process, with the goal of eventually transferring execution responsibilities to different teams.
- Workspace Optimization: Ensure the efficient organization and functionality of the Berlin VXC Demo Room and the warehouse deployment zone to boost productivity.
- Automation System Design: Program, and validate automation systems according to client specifications, utilizing technologies such as Vention MachineMotion controller, Vention MachineLogic programming, Python, and robot programming.
- Automation Programming: Act as an expert in Vention's programming stack: MachineLogic, Python, Ethernet IP, and Low-Level Socket API.
- Application Engineering Support: Assist with ad hoc projects

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