Account and Product Support Officer
vor 7 Monaten
DE - Ratingen
Customer Service
Permanent contract
Your Scope
As an Account and Product Support Officer, you are part of our Ardo Group Sales Support Team, which monitors a worldwide customer portfolio within the food industry, retail and foodservice markets. Our group sales support team is a separate branch within the Customer Excellence Team.
As an Account and Product Support Officer you are the central point of contact for the sales manager, customer service and the customer with regards to product support, contract & forecast follow-up, SLA follow-up, etc. You are the customer's contact for commercial related questions in the sales manager's absence.
You build strong business relationships and proactively monitor and improve customer satisfaction. You dare to jump and take opportunities by analyzing the market & customer data. You communicate your customer insights to the sales manager, and you assist to translate them into business & account plans. In this role you interact frequently with customer service, sales & supply chain to guarantee a correct follow-up & gain internal support for your customers.
You will become part of a team that is in full growth. The Group Sales Support Team has recently been created to function as a center of expertise - to service local customers and the big customers with an international character. Because of this evolution, and with the right attitude and drive, you can count on career opportunities within Ardo. In this role you will report to the Customer Excellence Team leader.
**The scope of the role**:
Proactively collaborate and support account managers by managing and analysing customer files, market data and product portfolio's and prepare customer meetings
In collaboration with the account managers you monitor and follow up tenders and quotations and you manage customers’ questionnaires and sustainability reports
Take the lead in communication with the customer concerning article forms, action proposals, arranging sample shipments for new packaging, etc. Collaborate with internal and external stakeholders to assist in the successful completion of the sales processes and to ensure accurate execution
You provide periodic reports on turnover, assortment, profitability, customised reports, both for internal use as for the customer
**Pricing management**:
You prepare quotations for the account managers
Promo management (forecasting and analysing)
Accurate SLA follow-up of your customers
Item screenings coordination & follow-up (EU & Export) of packaging, article creations, first productions, NPD sample. You coordinate the introduction of new products (collaboration with marketing, data management, supply chain)
You coordinate small customer projects and are the internal communicator for customer related questions (such as QA, internal data, material statuses).
**Profile**:
You preferably have a master’s degree
5-year experience in a large, fast-moving company in a customer service, inside sales or sales support role
Being part of a group structure on international level, requires excellent language skills (German and English, one extra language is a plus) with a commercial flair
Customer contact & delivering service are at the top of your dictionary. A commercial, client focused mindset is a must-have
You love networking and are able to think on an international (group) level
You work easily with new IT systems (preferably SAP) and have an excellent level of excel knowledge. Experience with a CRM system is a plus
You are proactive and take initiative to build a relationship with your customer and maximize the chances of success for each opportunity
You are eager to learn, to develop and to be developed. You adapt easily in an evolving business context
You are flexible and a multitasker which make you able to manage complexity
You think in a solution and process-oriented way, and you embrace change, having a continuous improvement mindset
You have a positive attitude about the company’s future and a passion for winning, with the right motivation to obtain results
**Business improvement**:
You take initiative and suggests tools to optimize our processes that can also be implemented on a group level
You are a constructive team player who helps us to grow in a structured way
**Teamwork**:
You are flexible and share a team responsibility with your colleagues
You coach your customer service and sales support colleagues in the required processes.
We offer
We offer you the opportunity to be part of an authentic and sustainable international company, with real growth opportunities and the freedom to actively participate in shaping the business and the opportunity to develop professionally. You will receive a full remuneration package in line with the level of this position. We care for our people and create family-friendly surroundings by offering you the flexibility to work 2 days/week from home.
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