Administrator Customer Focus Team

vor 1 Monat


Berlin, Deutschland CANCOM SE Vollzeit

**Professional**:
**Administrator Customer Focus Team (m/w/d)**:
Berlin, Frankfurt am Main, Hamburg, Köln, Košice, Langenfeld, Leipzig, München, Stuttgart

JETZT BEWERBEN

Bei CANCOM erwartet dich ein innovatives, agiles und nachhaltiges Umfeld: Mehr als 5.600 Mitarbeiter arbeiten tagtäglich daran, mit Hilfe moderner IT-Lösungen die Zusammenarbeit und den Austausch in verschiedenen Lebensbereichen zu verbessern. Du hast Lust ein Teil davon zu sein und den nächsten Karriereschritt zu gehen? Dann werde Teil unserer Digital Journey. Wir freuen uns auf Menschen aus den unterschiedlichsten Fachrichtungen, die aufgeschlossen für Neues sind, innovative Einfälle haben und im Team gemeinsam Ziele voranbringen wollen.

**Deine neuen Aufgaben**:

- Anlage von Usern, Stores, Kontakten und Shared Mailboxes über das AHP One Management und Distribution Groups über Active Directory
- Administrieren von angelegten Usern und Objekten
- Verwalten der Kunden Administrations-Benutzer und ihrer Zugriffsrechte
- Unterstützung beim Troubleshooting von Endgeräten/Benutzer Problemen via RemoteSession
- Zusammenarbeit mit anderen Fachabteilungen und Austausch aktueller Informationen
- First und Second Level Support für M365 - Troubleshooting
- Überwachung der Komponenten über das Monitoringsystem mit den in der Leistungsbeschreibung definierten Parametern
- Ticketbearbeitung unter Berücksichtigung von SLA´s
- Sicherstellung der Kundenkommunikation (Telefonisch, per Mail, per Ticket) sowie regelmäßiges Statusupdate / Dokumentation im Ticketsystem
- Softwarepflege, Patch Management, Erstellung von Dokumentationen

**Das bringst du mit**:

- Freude daran sich in neue IT-Themen einzuarbeiten
- Spaß am Umgang mit Kunden
- Erste Erfahrungen im IT-Support von Vorteil
- Grundkenntnisse in den Bereichen Netzwerke sowie heterogene IT-Infrastrukturen
- ITIL V3/V4 Foundation Zertifizierung ist wünschenswert
- Gute Deutsch
- und Englischkenntnisse in Wort und Schrift

**Unsere Benefits**:

- Flexible Arbeitszeiten und Mobile Office in Abstimmung mit dem Vorgesetzten
- Rabatte dank dem Portal „Corporate Benefits“
- Bike-Leasing
- Kostenlose Getränke & Obst
- Weiterbildungsmöglichkeiten
- Mitarbeiterevents
- Weitere Benefits für Deutschland- Weitere Benefits für die Slovakei**Kontakt**:
Paul Hofmann

Recruiting Consultant

+49 89 54054-5454



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