Shop Operations Team Coordinator Dach

vor 3 Monaten

Munich, Deutschland zooplus SE Vollzeit

**Company Description**:

- More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.As a Shop Operations Team Coordinator DACH (all genders), you will be responsible for overseeing the execution of shop operations processes such as activating new products, optimizing product description text, assigning products to the right product groups, briefing and uploading banners, creating landing pages and content pages, translations to local language.
Your responsibilities will include leading and coaching the team as well as supporting the team with handling shop operations during absences or periods of high workload.

**Your key tasks**:

- Lead & coach the team of 8 Shop Operations Specialists;
- Oversee all activities within the team including allocation of tasks;
- Monitor team performance & create action plans in case of need;
- Collect feedback from team members, design solutions and maintain delivery to the Shop Operations Manager;
- Drive processes optimization;
- Share best practices;
- Perform quality checks;
- Engage actively with stakeholders: e.g. Campaign Managers, Direct Marketing Managers, Customer Care etc.;

**Qualifications**:

- Excellent knowledge of German and English
- Minimum of 2-3 year of experience in a related field (e-commerce); first leadership experience is preferred
- General marketing or commercial knowledge
- Very good communication skills
- Problem-solving abilities and organizational skills
- Willingness to adapt to changing priorities and embrace new technologies and processes

**Additional Information**:
With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely.

**Our benefits**:
20% discount in our zooplus shop
Internal and external training
Team events
✈️ 28 vacation days and days off on 24th and 31st of December
️ Corporate rates at a local gym chain (Body & Soul)
Company mobile phone for work and personal use

Want to know more? Learn more about who we are and what we do and visit our LinkedIn company profile.

LI-Hybrid

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

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