Head of Global User Support

vor 3 Wochen

Essen, Deutschland E.ON Vollzeit

E.ON Digital Technology GmbH | Permanent | Part or Full time- You have a passion for technology and want to make the world a greener place?
- Then become a changemaker (f/m/d) and join our team as **Head of Global User Support (f/m/d)** at E.ON Digital Technology (EDT).
- E.ON Digital Technology plays a key role in shaping the energy transition by leading E.ON’s digital transformation across Europe. We explore new paths through developing ideas, breaking new ground, making visions reality, and bringing new technologies to life. In flexible working models and teams, we deliver sustainable technology solutions to meet the energy challenges of tomorrow.- We are seeking a highly motivated, experienced and inspiring leader to join our team as the Head of Global User Support. In this role, you will be accountable for our global user support team, ensuring that our users, 74k E.ON employees around the globe, receive the highest level of service and support. We invest immensely in employee experience, because we believe: If you want to wow your customers as a company, first you must wow those who wow the customers**meaningful & challenging - Your tasks**
- Lead and manage the Global Service Desk and our 40 face2face IT support locations called ‘Walk-in Centers’
- Providing guidance, support, and direction to currently 7 team members in Germany and UK (expecting to grow in 2024)
- Develop and implement strategies to improve the efficiency and effectiveness of our user support operations
- Ensure that E.ON's employees receive the highest level of service and support, and that their needs and concerns are addressed in a timely and effective manner
- Work closely with other teams and departments within the company to ensure that our user support operations are aligned with our overall business goals and objectives
- Define, improve, and monitor key performance indicators and Service Levels, determine gaps in performance metrics and execute change for quality improvements and future proof models

**authentic & ambitious - Your profile**
- Proven experience in leading and managing a global user support team
- University degree in Information Technology, Business Administration or similar
- Strong leadership skills and a proven track record with the ability to motivate and inspire team members to guide along strategic priorities in fast changing, uncertain environments
- Excellent communication skills in English, with the ability to effectively communicate with stakeholders, team members, external providers and other networks; German language skills are a plus
- Strong problem-solving skills (IQ and EQ), with the ability to resolve user issues and concerns empathetic and effectively
- A strong user focus, with the commitment to providing the highest level of service and support

**smart & useful - Our benefits**
- **We provide full flexibility**: Do your work from home or any other place in Germany - of course including all our great offices from Hamburg to Munich. You want even more? Go on workation for up to 20 days per year within Europe.
- **Recharge your battery**:You have 30 holidays per year plus Christmas and New Year's Eve on top. Your battery still needs charging? You can exchange parts of your salary for more holidays or you can take a sabbatical.
- **Your development**: We grow and we want you to grow with us. Learning on the job, exchanging with others or taking part in an individual training - Our learning culture enables you to bring your personal and professional development to the next level.
- **Let’s empower each other**:Take the opportunity to engage in our Digital Empowerment Communities for collaboration, learning, and network building.
- **We elevate your mobility**: From car and bike leasing offers to a subsidised Deutschland-Ticket - your way is our way.
- **Let’s think ahead**:With our company pension scheme and a great insurance package we take care of your future.
- **This is by far not all**:We are looking forward to speaking with you about further benefits during the recruiting process.

**Do you have questions?**What you need to know**:
Job Req ID: 223132
- Contract type: Permanent
- Working time: Part or Full time
- Company: E.ON Digital Technology GmbH
- Location: Essen, Hannover, München, Würzburg, Berlin, Hamburg, Frankfurt am Main
- Function area: Corporate Digital Technology; IT Infrastructure & Services; IT/Digital**Meet us here**

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Working at E.ON

Inside E.ON

**Location**:Essen, DE
- Hannover, DE
- München, DE
- Würzburg, DE
- Berlin, DE
- Hamburg, DE
- Frankfurt am Main, DE

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