Head of Support

vor 5 Monaten

Essen, Deutschland imc AG Vollzeit

As imc’s global **Head of Support (f/m/d),** you are mainly responsible to deliver an excellent support service to our global customers. Through our digital learning solutions, in particular with the imc Learning Suite, we empower people to master their professional challenges.

You will also be responsible for setting up, managing and developing our international, highly qualified support team.

**Your Tasks**
- Managing and strategically developing the imc international support function
- Ongoing improvement of structures, processes, and documentation in the area of support, including communication with our customers
- Inspiring, coaching and motivating the global support team based in various imc locations
- Close cooperation with other departments to guarantee the best possible processing of customer inquiries
- Operational support for the teams and handling escalations
- Implementation and monitoring of data protection and data security requirements in the area of customer support
- Contributing to company Security and Risk boards and audits

**Your Strengths**
- You have several years of successful experience in a similar position with both a technical and customer exposure
- You have a passion for using complex software solutions and you like solving and communicating around challenging customer queries
- You are a pragmatic problem solver, you are well organized and act as role model for a growth mindset
- You love to inspire and lead a team to enable them to create value to our customers
- You are able to both take decisions when necessary and collaborate across functions
- Strong communication skills both in German and English

**What we offer**
- The opportunity to work flexibly from home in a hybrid work environment
- Workation for max. 4 weeks per year
- Diverse opportunities for internal and international mobility
- Flexible working hours, flat hierarchies, and a cooperative culture with room for creativity
- Ongoing training and support & opportunity to grow your career
- A broad range of additional benefits such as: Mental health and well-being support, team events, company pension and saving plan, Jobrad and Deutschlandticket and many more
- We practice and strive for Diversity and Inclusion

**About imc**

imc is a globally recognized learning technology and content provider with 12 international locations and a portfolio of award-winning solutions. With over 400 dedicated employees worldwide, we proudly serve over 1200 customers, including renowned brands and public organizations, continuously fueling our passion for innovation.

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