Return Coordinator

vor 7 Monaten

Munich, Deutschland Haier Europe Vollzeit

Job Posting Title

Return Coordinator

The challenge

To strengthen our constantly evolving team, Haier is constantly looking for new, talented employees. If you are ready for new challenges and your work is also your passion, then Haier is the right employer for you.

The Haier Group, under the three-brand portfolio Haier Candy Hoover, is an international company that is currently growing strongly, especially outside of Asia. With its 100,000 employees, the large corporation from the metropolis of Qingdao has over 66 trading companies, 33 production plants and 11 research and development centers worldwide. The Haier Group has been the world's leading brand for household appliances for fifteen years in a row.

We are looking for employees who will support us in further expanding our brand through new ideas and approaches, as well as determination and commitment. We offer a workplace in a motivated team with plenty of freedom and individual design options. A multi-layered product world with high quality and design standards promises extensive marketing potential.

To strengthen our sales team, we are looking for a Return Coordinator as soon as possible.

What you will do
- Manage the product return requests from our Dealers for the product damaged
- Daily check and approval tasks of the return request from the Dealers (judging the documentation provided)
- Input return order in the system (SAP)
- Manage the rejection together with Sales team
- Guarantee the return approval is complaint with the Company rules
- Review with Sales team the commercial agreement in terms of Returns for damaged products (eg: DOA terms)
- Random audit to check the product returned
- Carry on activities of continuous improvement on the approval process in order to reduce the amount of returns
- Monthly analysis on the Return reasons by Dealer and products in order to alert Quality and Service about possible issues
- Lead a project to propose the Haier Return System to our dealer in collaboration with our sales team
- Working inside global teams with agile methods and tools

What you need to succeed
- Proved experience in 2+ years service or quality or R&D environment
- Passionate for the product technical features (on Major domestic appliances is a plus)
- Good English communication skills and ability to work in a team-oriented environment.
- Good in Excel
- Problem Solving and conflict resolution skills
- Attention to details
- Time management
- Independently and reliable working style, high degree of motivation and loadability
- Technical Degree is a plus
- SAP knowledge is a plus

What we offer
- An exciting and varied work environment
- Attractive remuneration and contribution to company pension schemes
- Discounts on the website 'Corporate Benefits'
- 'Employee Purchase Program' for Haier Products incl. Family and Friends
- Wellpass membership
- 30 days’ vacation and flexible working hours
- Permanent position in a constantly growing company

Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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