Wir haben weitere aktuelle Stellen in diesem Bereich, die Sie unten finden können
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International Customer Care Team Leader
vor 2 Wochen
Berlin, Berlin, Deutschland Wemolo GmbH VollzeitPosition Overview: Team Lead for International Customer CareAs a pivotal member of our organization, the Team Lead for International Customer Care will oversee a dynamic team dedicated to enhancing customer experiences. This role is essential in steering innovative projects that aim to transform parking management solutions across various regions.Key...
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International Customer Care Team Leader
vor 2 Wochen
Berlin, Berlin, Deutschland Wemolo GmbH VollzeitTeam Lead for International Customer CareAre you prepared to take on a pivotal role in our organization? At Wemolo GmbH, we prioritize innovation and personal growth within a collaborative atmosphere. As the Team Lead for International Customer Care, you will be instrumental in overseeing dynamic projects and transforming the management of parking solutions...
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Team Leader for Deaf Care Services
vor 2 Wochen
Berlin, Berlin, Deutschland Sinneswandel gGmbH VollzeitJob Overview: Team Leader for Residential Support ServicesA prominent social organization dedicated to serving deaf and hearing-impaired individuals is in search of a committed Team Leader for our residential care facilities.Key ResponsibilitiesSupport deaf residents in their daily activities, household responsibilities, and leisure pursuits.Facilitate both...
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Team Lead Customer Care
vor 3 Monaten
Berlin, Deutschland Aroundhome VollzeitAufgaben Als Team Lead Customer Care (all genders) bist Du fachlich sowohl für unser Quality Management als auch das Training im Customer Care Bereich verantwortlich und führst das Team mit drei Quality Managern sowie unseren drei Coaches als Einheit. Dabei setzt Du die Standards für den gesamten Customer Care Bereich in Hinblick auf Qualität. - setzen...
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Team Lead Customer Care
vor 3 Monaten
Berlin, Deutschland khadi Naturprodukte GmbH & Co. KG VollzeitIn Khadi entfaltet sich die ganzheitliche Kraft des Ayurveda für Deine Haare, Haut und Dein inneres Lächeln. Beauty by Balance. WAS UNS EINZIGARTIG MACHT Du bist auf der Suche nach einer Tätigkeit, bei der sich nicht nur Deine Karriere, sondern auch Deine Persönlichkeit entfaltet? Komm zu khadi! Wir sind Deutschlands führende Marke für Ayurvedische...
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Team Lead Customer Care
vor 3 Monaten
Berlin, Deutschland MILES Mobility VollzeitJoin the ride! Wir erweitern unsere Flotte, daher suchen wir dich zur Verstärkung unseres Customer Care Teams als Team Lead Customer Care (w/m/x/d) Deine Aufgaben - Du übernimmst die fachliche und disziplinarische Führung von 15-20 Customer Care Superheroes - Du siehst deine Rolle als Support-Position, um den Agents das bestmögliche Arbeitsumfeld zu...
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Team Leader for Deaf Care Services
vor 2 Wochen
Berlin, Berlin, Deutschland Sinneswandel gGmbH VollzeitJob Overview: Team Leader for Residential Care Facility for Deaf Adults with DisabilitiesA dedicated social organization focused on supporting deaf and hearing-impaired individuals is looking for a committed Team Leader for our residential facilities.Key ResponsibilitiesSupport deaf residents in their daily activities, household responsibilities, and leisure...
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Team Leader for Deaf Care Services
vor 2 Wochen
Berlin, Berlin, Deutschland Sinneswandel gGmbH VollzeitJob Overview: Team Leader for Residential Care Services for Deaf AdultsA dedicated organization focused on providing support for deaf and hearing-impaired individuals is looking for a committed Team Leader for our residential facilities.Key ResponsibilitiesSupport deaf residents in their daily activities, household chores, and leisure pursuits.Facilitate...
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Team Leader for Deaf Care Services
vor 2 Wochen
Berlin, Berlin, Deutschland Sinneswandel gGmbH VollzeitJob Overview: Leadership Role in Residential Care for Deaf AdultsA dedicated organization focused on providing essential services to deaf and hearing-impaired individuals is looking for a committed Team Leader for our residential facilities.Key ResponsibilitiesSupport deaf residents in their daily activities, household management, and leisure...
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Team Leader for Car Logistics
vor 2 Wochen
Berlin, Berlin, Deutschland AUTO1 Global Services SE & Co. KG VollzeitTeam Lead for Transport Disposition - German Speaking (f/m/x)Company Overview:AUTO1 Group is at the forefront of digital automotive solutions, managing a vast network of over 200 logistics partners across Europe. Our mission is to transform the car transport landscape.Role Overview:As a pivotal member of our logistics team, you will spearhead the operations...
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Team Lead
vor 1 Monat
Berlin, Deutschland Wemolo GmbH VollzeitBist du bereit, dich mit uns auf eine spannende Reise zu begeben? Wir leben #own (y)our growth und fördern ein Umfeld, in dem Innovation und persönliche Entwicklung Hand in Hand gehen. In unserem Team bist du als Team Lead - International Customer Care (all genders) ein wesentlicher Bestandteil eines erfahrenen internationalen Teams, das dafür...
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Team Lead Customer Care
vor 3 Monaten
Berlin, Deutschland MILES Mobility VollzeitJoin the ride! Wir erweitern unsere Flotte, daher suchen wir dich zur Verstärkung unseres Customer Care Teams als Team Lead Customer Care (w/m/x/d) Deine Aufgaben - Du übernimmst die fachliche und disziplinarische Führung von 15-20 Customer Care Superheroes - Du siehst deine Rolle als Support-Position, um den Agents das bestmögliche Arbeitsumfeld zu...
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Team Lead Customer Care
vor 3 Monaten
Berlin, Deutschland MILES Mobility VollzeitJoin the ride! Wir erweitern unsere Flotte, daher suchen wir dich zur Verstärkung unseres Customer Care Teams als Team Lead Customer Care (w/m/x/d) Aufgaben - Du übernimmst die fachliche und disziplinarische Führung von 15-20 Customer Care Superheroes - Du siehst deine Rolle als Support-Position, um den Agents das bestmögliche Arbeitsumfeld zu...
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Team Lead Customer Care
vor 3 Monaten
Berlin, Deutschland MILES Mobility VollzeitJoin the ride! Wir erweitern unsere Flotte, daher suchen wir dich zur Verstärkung unseres Customer Care Teams als Team Lead Customer Care (w/m/x/d) Deine Aufgaben - Du übernimmst die fachliche und disziplinarische Führung von 15-20 Customer Care Superheroes - Du siehst deine Rolle als Support-Position, um den Agents das bestmögliche Arbeitsumfeld zu...
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Team Lead
vor 3 Monaten
Berlin, Deutschland Mercedes-Benz Tech Innovation GmbH Vollzeit**Aufgaben**: - Als Team Lead leitest und verantwortest du dein Team sowohl personell, inhaltlich als auch finanziell nach betriebswirtschaftlichen Gesichtspunkten.Dies beinhaltet die disziplinarische Verantwortung für die Mitarbeiter*innen. Darüber hinaus umfasst die Tätigkeit sowohl die fachlich-inhaltliche als auch die finanzielle Planung und...
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Team Lead Customer Care Team Czech
vor 3 Monaten
Berlin, Deutschland Zalando VollzeitAs a Customer Care Team Lead for Czech you are responsible for 13 Specialists. You will guide your team with regular meetings, coaching, support and motivation whilst helping to achieve company goals. **WHERE YOUR EXPERTISE IS NEEDED**: - Maintain a constant flow of information within the team and the Senior Team Lead - Guide your employees by providing...
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Production Team Leader
vor 2 Wochen
Berlin, Berlin, Deutschland Bausch + Lomb VollzeitAbout Bausch + Lomb. We are a globally recognized leader in ophthalmic care. With a workforce comprising thousands of dedicated professionals, our focus spans across Pharmaceuticals, Vision Care (including contact lenses), and Surgical solutions (eye surgery) aimed at enhancing vision and improving the quality of life for millions around the world. Our...
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Production Team Leader
vor 2 Wochen
Berlin, Berlin, Deutschland Bausch + Lomb VollzeitAbout Bausch + Lomb. We are a globally recognized leader in ophthalmic healthcare. With a workforce comprising thousands of dedicated professionals, our focus spans across Pharmaceuticals, Vision Care (including contact lenses), and Surgical (eye surgery) sectors. Our mission is to enhance not only visual acuity but also the quality of life for millions...
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Team Leader in Social Care
vor 2 Wochen
Berlin, Berlin, Deutschland Bethel VollzeitWe are seeking a Team Leader (m/w/d) in the field of Participation for our organization. If you are a Heilerziehungspfleger, Heilpädagoge, or Erzieher with a background in team management and a commitment to social inclusion, we would be delighted to have you join our team.What We Provide:Reliable employer benefitsAttractive salary in accordance with...
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Team Leader in Social Care
vor 2 Wochen
Berlin, Berlin, Deutschland Bethel VollzeitWe are seeking a dedicated Team Leader (m/w/d) specializing in Participation for our organization. If you are a Heilerziehungspfleger, Heilpädagoge, or Erzieher with a strong background in leadership and a commitment to fostering social inclusion, we invite you to consider this opportunity.What We Provide:Reliable employment benefitsAttractive salary in...
Care Team Lead
vor 3 Monaten
At Too Good To Go, we dream of a planet with no food waste.
Imagine if there was something we could all change today that would reduce global warming by 10%. That's how much food waste contributes to the climate crisis.
We are on a mission to change that - are you with us?
Our app connecting businesses with unsold food, and consumers willing to buy at a discounted rate has grown since 2016 to become the biggest in Europe, with over 81 Million users, and more than 272 million meals saved.
We're proud of what we've achieved so far, but we are just at the start of our journey.
We're looking for an exceptional and passionate Customer Care Team Lead to help us grow and develop our Global Care Team. This role requires going to our Berlin office 4 times per week. **This position is a fixed-term contract until August 2025, with the possibility of extension.**
**Your mission**:
Reporting to the Associate Director of our Global Care department, you will coach and inspire a team of up to 15 Care Specialists across various countries with a focus on DACH and Poland. Your task is to nurture an environment where your team members can take responsibility for their performance and personal development.
**Your role**:
- You monitor and manage the workload and the performance of your team.
- You drive the results of your team members, where everyone focuses on timely and effective responses to customer enquiries.
- You maintain the excellent quality of our customer service while inspiring and empowering our customers towards more sustainable behaviour to help us grow our mission.
- You foster a dynamic work environment and make sure the Care team is motivated.
- You are aligned with the Associate Director of Care and other teams, to ensure customer feedback and issues are acknowledged and followed up on internally and/or with partners.
- You are responsible for the recruitment in your team, acting as a Hiring Manager and working closely with the People & Culture department to ensure we onboard the best talent
**Requirements**:
- You have previous experience in building and leading a team in Customer Care, Customer Service or Relationship Management.
- You have significant experience leading a team remotely.
- You bring relevant experience in customer service, preferably both in a B2C and B2B environment.
- You have full professional proficiency in English (C1) and German (C2).
- You are experienced in using a CRM tool.
- You think analytically and are solution-oriented.
- You are a first-class communicator and are able to draw on those skills to set the bar high and get team members to perform at their absolute best.
- You are a make-it-happen person who is excited to roll up your sleeves - but you also think about the longer-term business implications and requirements.
- You are highly organized and can build structures and processes that meet business needs.
- You are KPI and performance oriented and like to celebrate successes as a team.
- Sustainability is a great passion of yours and something that shines through in your professional and personal experiences.
**Our values**:
- We Win Together
- We Raise the Bar
- We Keep It Simple
- We Build A Legacy
- We Care
**What we have to offer**:
- A rare opportunity to work in a social impact company (and certified B Corporation) where you can see real and tangible impact in your role.
- Working alongside an international community of users, partners and 1,100+ colleagues across 17 countries that are on the same important mission.
- Personal and professional development opportunities in a fast-paced scale-up environment.
- An inclusive company culture where you can bring your authentic self to work
- A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care to offer
- A beautiful, green office in the heart of Berlin Kreuzberg
- 10 Too Good To Go vouchers (up to €5)
- €44 per month tax-free for fitness (Urban Sports Club) or shopping card (Edenred)
- Company pension planning
- Mental Health: Coaching sessions with the nilo-health app, plus a monthly mental health free afternoon
- Company pension scheme (Zuschuss zur betrieblichen Altersvorsorge)
- Our Shareback Program: 3 working days to be used for voluntary work in the food insecurity field
- Annual leave: 27 days (+Christmas Eve and New Year's Eve)Annual leave: 27 days (+Christmas Eve and New Year's Eve)
- And more
**How to apply**:
- We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
- Submit your CV and Cover letter in English.
Job Ref - #LI-AS1
- A Movement for Everyone_
- We want to inspire and empower everyone to fight food waste together. With that mission, it's only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better w
