Werkstudent Customer Service

vor 6 Monaten


Berlin, Deutschland 1KOMMA5˚ Vollzeit

1KOMMA5°

„Bei 1KOMMA5° bauen wir Europas größten "one-stop-shop" für Installationsleistungen im Bereich erneuerbare Energien auf, damit jeder Haushalt schnell und professionell klimaneutral wohnen, heizen und mobil sein kann. Werde jetzt Teil der Energierevolution und hilf uns, Europas Energieversorgung nachhaltig umzugestalten. Denn: Wir stehen vor der größten Herausforderung unserer Zeit - der Energiewende. Um diese zu bewältigen, braucht es richtige Helden - die Helden der Energiewende. Bei 1KOMMA5° ziehen wir alle an einem Strang und geben jeden Tag unser Bestes, um unser Ziel zu erreichen. Hast du Lust, die Energierevolution mit uns anzugehen? Dann bewirb dich jetzt. Wir suchen dich als Verstärkung für unser Team in Berlin. Werde Teil unserer Mission”

Deine Position
- Du bist erster Ansprechpartner für unsere Kundenanfragen und kümmerst dich telefonisch und schriftlich um die Anliegen
- Nach einem umfangreichen onboarding versetzen wir dich in die Lage, Du führst Beratungsgespräche zu geeigneten Serviceprodukten und -leistungen und Marktanalysen durchzuführen
- Du unterstützt beim Aufbau und der Implementierung unseres CRM
- Du pflegst Kunden
- und Vertragsdaten in unserem CRM-System
- Du definierst und dokumentierst anfallende Prozesse
- Du unterstützt unser Team und unsere Partner im vertriebsbezogenen Tagesgeschäft
- Du führst eigenverantwortlich Projekte durch
- Du unterstützt beim Reporting von vordefinierten KPI

Dein Profil
- Du bist aktuell an einer Hochschule immatrikuliert und kannst 15-20 Stunden in der Woche für uns arbeiten
- Du bist Student\*in eines Fachs mit Relevanz für die ausgeschriebene Tätigkeit und für die Energiewende oder interessierst Dich für das Thema
- Die gängigen Office-Programme kannst Du routiniert bedienen und Dich schnell in neue Software einarbeiten - Kenntnisse im Umgang mit CRM-Software sind ebenfalls von Vorteil
- Du zeichnest Dich durch Eigeninitiative, Teamfähigkeit, Kommunikationsstärke und Begeisterungsfähigkeit aus
- Idealerweise konntest Du bereits erste Berufserfahrungen im Vertrieb oder Kundenservice sammeln

**Benefits**:

- Du wirst Teil eines dynamischen Teams mit Leuten, die täglich beweisen, dass sie Dinge bewegen und Unternehmen nach vorne bringen können
- Du bewegst Dich in flachen Hierarchien und hast direkten Kontakt zu Geschäftsführern sowie kurze Entscheidungswege. So kannst Du schnell sehr viel lernen und dich einbringen
- Dich empfängt ein kollegiales und familiäres Team
- Du kannst den Job in unserem Berliner oder Hamburger Standort ausüben
- Ein moderner Co-Working-Space im Herzen von Berlin, Neukölln steht dir zur Verfügung



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