Technical Client Service Specialist
vor 2 Wochen
This role requires proficient Mandarin skills.
- Company Profile_
- Established in 2007, the company is a listed global biotechnology company manufacturing high quality research reagents for basic, translational, and clinical research. Their laboratories consist of over 80,000 square meters, producing cDNAs, recombinant proteins, antibodies and antibody-based kits that are used to study cellular function and human diseases. Their products are supported through a network of distributors in North America, Europe and Asia._
**Responsibilities**:
- Provide customers with product quotations and accurately enter customer orders in the operating system
- Familiar with company products, provide customers with relevant product and service information
- Collect, improve and update customer information
- Analyse and summarize feedback from customers and other functional departments to optimize the customer service process
- Assist customers to solve related technical problems
- Excellent written and oral communications skills
- Maintain and improve customer satisfaction
- Cooperate with the marketing team to complete the company's sales and promotion tasks in various regions
- Provide statistics on sales, customer information and customer payments for other functional departments
**Requirements**:
- Bachelor degree or above, major in bioengineering, biochemistry and molecular biology, immunology, cell biology, chemistry and chemical industry
- Open to recent graduates
- Familiar with office software such as Power Point and Excel
- Proficiency in written and spoken English and Mandarin, knowledge of German is a plus
- Outgoing personality, open-minded, able to self-motivate, and strive to achieve goals
- Serious and responsible, proactive, with a strong sense of service
- Good interpersonal communication skills and teamwork skills
**Benefits**
This is a permanent position which offers German Visa sponsorship.
Art der Stelle: Vollzeit, Festanstellung
Gehalt: Bis zu 45.000,00€ pro Jahr
Arbeitszeiten:
- Montag bis Freitag
Flexible Sprachanforderungen:
- Keine Deutschkenntnisse erforderlich
Leistungen:
- Betriebliche Weiterbildung
- Betriebsfeiern
Sonderzahlungen:
- Weihnachtsgeld
Arbeitsort: Vor Ort
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