Sales Support Specialist

vor 5 Monaten

Munich, Deutschland Bluebeam, Inc. Vollzeit

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected, and safe, improving the lives of design and construction professionals everywhere. Our purpose is clear**:_Together, we're building a better life for those who build our world._**

Bluebeam's Sales Support Team partners in support of the sales team throughout the entire sales process. This position will collaborate with sales representatives and the accounts (customers or partners), providing support to allow Sales to spend more time in front of customers. Specialists use their knowledge of Bluebeam systems, policies and processes, communication skills, and problem-solving in their efforts toward achieving company goals.

This role is full-time and will be hybrid in nature, with 2-3 days a week in our fantastic office located in Munich at Konrad-Zuse-Platz 1 81829.

**What You'll Do**:
As a key member of our Sales Support team, you'll wear many hats, each one key to the growth and success of our organization. The role includes:
**Quoting and Order Processing Support**:

- Provide quotes for small opportunities and assist with larger multi-year agreements or licence calculations as needed. Assist sales with managing renewal quotes. Review, process, and coordinate customer orders, ensuring a smooth flow from initiation to Order Management.

**Salesforce Support**:

- Review Sales revenue and forecast dates for accuracy and compliance; notify sales representatives if changes are needed. Oversee the structuring of new accounts in Salesforce, including parent/child relationships, ensuring completeness. Process change requests efficiently.

**Reporting**:

- Publish clear and concise reports from existing dashboards, making them available to our frontline sales representatives or sales management. Maintain data hygiene across Salesforce and Licensing systems.

**Problem solving**:

- Act as a bridge between Sales and other departments like Legal and Finance, solving problems and paving the way for successful business closure. Identify challenges, propose innovative solutions, and serve as an advocate for Sales in Customer Operations.

**Sales Policy Support**:

- Be the champion of our sales and data policies across various territories, ensuring that Sales stays compliant, monitoring adherence to standards and best practices.

**Project Support/Travel**:

- Assist with specific ad hoc projects as needed and up to **10% travel** could be expected.

**About You**:

- 2+ years in relevant career experience (SaaS experience preferred)
- Prior experience within Salesforce or similar CRM platforms
- Experience within NetSuite or similar ERP platforms
- Knowledge or experience with a Licensing System
- Proficient in Microsoft Suite (Excel, Word, Powerpoint, etc.)
- Experience running reports (using PowerBI is preferred)
- Fluent in **German and English**:

- Excellent communication and problem solving skills
- Ability to prioritize tasks with stellar planning and organization.
- We encourage you to have creativity and innovation within this role
- Team oriented and customer-minded
- Ability to adapt changes quickly and maintain a self motivated workflow.

**What We Offer**:

- People-focused, entrepreneurial **collaborative culture** with the backing of a stable, global, corporate entity - Nemetschek.
- **Competitive** **compensation** and benefits package (medical, dental, education reimbursement, 401k, wellness resources).
- Work-life **balance** fostered through a culture of **diversity**, inclusion, and appreciation of individual lifestyle needs.
- Opportunity for continuous **professional development** through things like **LinkedIn Learning**, conferences, and certification programs.

**About Bluebeam**

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 2.5 million people throughout the world use Bluebeam. In the US, we're a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany and the UK.

Come design and build your future with us.

**_ Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status._**

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